Business Details
About
Shopping MallSimon Property Group
West Town Mall is a recently updated indoor mall conveniently located off exit 380 on I-40. Considered the premier shopping destination in East Tennessee, our mall boasts more than 150 stores, over 40 of which are exclusive to the Knoxville area. It is anchored by Dillard's, Belk, Dick's House of Sport, JC Penney, and offers best of brand retailers and eateries like Apple, The Cheesecake Factory, Loco Burro, Cinebarre, Altar'd State, H&M, Sephora, Pottery Barn and Williams-Sonoma. West Town Mall also offers outstanding guest amenities and services, including TV's in our Dining Pavilion, free device charging areas, free WiFi and a new state of the art play area. From the entire team at West Town Mall, we hope that you can visit us soon.
Location
Hours
Reviews
4.4
11,028 reviews
5 stars
6,513
4 stars
2,872
3 stars
1,150
2 stars
231
1 star
262
What are people saying?
AI-generated from recent customer reviews
Variety of Stores
Customers appreciate the wide range of stores available, catering to different tastes and needs.
Food Court
The food court is frequently praised for its variety and quality of food options.
Cleanliness
The mall is generally reported as clean, though some reviews mention issues with specific restrooms.
Crowded Atmosphere
Many reviews note that the mall can get quite crowded, especially during peak times.
Customer Service
Several customers highlighted positive experiences with helpful and knowledgeable staff.
- RBRicky Brewster2 days ago5.0Spending time here is a great way to take the family out the food court is amazing. There are so many stores and there is even an indoor playground to get those little ones wound down before heading home.
- LWLucas WatkinsDec 30, 20255.0Malls are soon becoming part of a bygone era, but West Town Mall is still going strong. Tons of stores, allowing for the potential of a one stop shopping trip. If you get hungry? No worries. The food court has plenty of options to choose from. 5:00 PM while mid trip? They've got you covered as well. There is a small, local brewery with a few taps that serve cold beer right in the food court!
- CRCynthia RDec 26, 20255.0Well it is a classically inspired mall. Many storefronts so plan your time wisely. Appears quite safe. Several newer boutique style shops mixed with traditional mall fare. Should find nearly anything here.
- GGGod-Thicc Pirate Guide Captain Loki Grogh (Capt. Loki Groggy)Dec 21, 20255.0Good ole fashioned middle America vibe mall with all the stores you would expect plus a food court that took three photos to show off, a movie theater with a bar and full arcade…. But if you want Santa photos you need to book a day in advance!
- SNSheree NanceDec 18, 20255.0My favorite of every shopping area around. Something for everyone. It's clean and well staffed. The food court has a big variety as well. The food is good at each one. Yes I've had them all lol. Handicap accessible and parking. But it does get full.
Frequently Asked Questions About West Town Mall
What is West Town Mall and where is it located?
West Town Mall is a recently renovated indoor mall in Knoxville, TN, featuring over 150 stores, including more than 40 exclusive to the area. It is located at 7600 Kingston Pike, Knoxville, TN 37919.
What are the regular opening hours of West Town Mall?
West Town Mall is open from 10:00 AM to 8:00 PM Monday through Thursday, 10:00 AM to 9:00 PM on Friday and Saturday, and 12:00 PM to 6:00 PM on Sunday.
Are there any special holiday hours or closures at West Town Mall?
Yes, the mall is closed on Thanksgiving Day (Nov 27, 2025) and Christmas Day (Dec 25, 2025). On Black Friday (Nov 28, 2025), it opens early from 6:00 AM to 9:00 PM. There are various adjusted hours on other holidays as well.
What anchor stores and popular brands can I find at West Town Mall?
Anchor stores include Dillard's, Belk, Dick's House of Sport, and JCPenney. Popular retailers include Apple, H&M, Sephora, Pottery Barn, Williams Sonoma, and The Cheesecake Factory for dining.
Does West Town Mall offer any guest services or amenities?
Yes, services include free parking, free WiFi, stroller rentals, guest services, security, ATMs, restrooms, wheelchair access, curbside delivery, and a new state-of-the-art play area for children.
Is there an app available for West Town Mall with coupons and deals?
Yes, the West Town Mall App is available on iOS and Android. It offers coupons, deals, and mall information to enhance your shopping experience.
How can I get to West Town Mall using public transportation?
West Town Mall has a bus stop service as part of its amenities, making it accessible via local public transit options, helping customers find their way easily.
What nearby places can I visit in addition to shopping at West Town Mall?
Nearby points of interest include Sears Auto Center for automotive services, restaurants like Kichi2go for fast food, and religious sites like Point Lutheran Church. Visitors can enjoy dining, automotive care, and community events near the mall.
Can I find other shopping options close to West Town Mall?
Yes, nearby stores such as H&M, Banana Republic, Hot Topic, and lululemon offer additional clothing and fashion choices within the vicinity of West Town Mall.
Are there dining options at or near West Town Mall where I can eat before or after shopping?
The mall features eateries such as The Cheesecake Factory and Sbarro pizza restaurant. Nearby options include Kichi2go for quick meals, making it convenient to dine around your shopping visit.