Brand Certified
West Town Mall
4.4(11076 reviews)
Certified by West Town Mall • Mar 15, 2026
Business Details
7600 Kingston Pike, Knoxville, TN
37919, United States
Certified by West Town Mall • Mar 15, 2026
(865) 693-0292
Certified by West Town Mall • Mar 15, 2026
https://www.simon.com/mall/west-town-mall
Certified by West Town Mall • Mar 15, 2026
About
Certified by West Town Mall • Mar 15, 2026
Shopping MallSimon Property Group
West Town Mall is a recently updated indoor mall conveniently located off exit 380 on I-40. Considered the premier shopping destination in East Tennessee, our mall boasts more than 150 stores, over 40 of which are exclusive to the Knoxville area. It is anchored by Dillard's, Belk, Dick's House of Sport, JC Penney, and offers best of brand retailers and eateries like Apple, The Cheesecake Factory, Loco Burro, Cinebarre, Altar'd State, H&M, Sephora, Pottery Barn and Williams-Sonoma. West Town Mall also offers outstanding guest amenities and services, including TV's in our Dining Pavilion, free device charging areas, free WiFi and a new state of the art play area. From the entire team at West Town Mall, we hope that you can visit us soon.
Location
Certified by West Town Mall • Mar 15, 2026
Hours
Certified by West Town Mall • Mar 15, 2026
Reviews
4.4
11,076 reviews
5 stars
6,555
4 stars
2,876
3 stars
1,152
2 stars
232
1 star
261
- ADAngela Daniels4 days ago5.0Love being able to shop for everyone in the family with just one stop. Also the food is delicious at the food court
- PRpr¡me mus¡c (Nathanael R.)Mar 15, 20265.0Coming from a smaller town, this place was like a trip to Vegas!! So many shops on a single level, enjoyed so many options + staff was very nice! Def recommend a visit when passing thru Knox.
- BBBBMar 13, 20265.0West Town mall never disappoints! I have been going to this mall my entire life and will continue doing so. It is a great environment for all ages and very family-friendly. Great shopping, movies, food, and atmosphere! Highly recommend
- SGSussi GuanipaMar 13, 20265.0Múltiples tiendas, variedad en la plaza de comidas, excelentes instalaciones, amplio ambiente. 100% recomendado!
- NBNick BennettFeb 24, 20265.0This is one of my favorite malls to hit with the kids! West Town Mall has tons of stores geared toward teens, and my daughter snagged some great back-to-school deals. My son found a sweet pair of Ray-Bans at Sunglass Hut, which made his day. The whole mall is super clean—the bathrooms are spotless and the walkways are easy to navigate. And the food options? Plenty to choose from, but we ended up at the Cheesecake Factory and it was exactly what we needed. Great food, nice atmosphere, and a little break between shopping trips. It’s the kind of mall where everything just works: clean, organized, lots of choices, and teen-approved. Perfect for a day out with the family or just a casual shopping trip.
Frequently Asked Questions About West Town Mall
What is West Town Mall and where is it located?
West Town Mall is a recently renovated indoor mall in Knoxville, TN, featuring over 150 stores, including more than 40 exclusive to the area. It is located at 7600 Kingston Pike, Knoxville, TN 37919.
What are the regular opening hours of West Town Mall?
West Town Mall is open from 10:00 AM to 8:00 PM Monday through Thursday, 10:00 AM to 9:00 PM on Friday and Saturday, and 12:00 PM to 6:00 PM on Sunday.
Are there any special holiday hours or closures at West Town Mall?
Yes, the mall is closed on Thanksgiving Day (Nov 27, 2025) and Christmas Day (Dec 25, 2025). On Black Friday (Nov 28, 2025), it opens early from 6:00 AM to 9:00 PM. There are various adjusted hours on other holidays as well.
What anchor stores and popular brands can I find at West Town Mall?
Anchor stores include Dillard's, Belk, Dick's House of Sport, and JCPenney. Popular retailers include Apple, H&M, Sephora, Pottery Barn, Williams Sonoma, and The Cheesecake Factory for dining.
Does West Town Mall offer any guest services or amenities?
Yes, services include free parking, free WiFi, stroller rentals, guest services, security, ATMs, restrooms, wheelchair access, curbside delivery, and a new state-of-the-art play area for children.
Is there an app available for West Town Mall with coupons and deals?
Yes, the West Town Mall App is available on iOS and Android. It offers coupons, deals, and mall information to enhance your shopping experience.
How can I get to West Town Mall using public transportation?
West Town Mall has a bus stop service as part of its amenities, making it accessible via local public transit options, helping customers find their way easily.
What nearby places can I visit in addition to shopping at West Town Mall?
Nearby points of interest include Sears Auto Center for automotive services, restaurants like Kichi2go for fast food, and religious sites like Point Lutheran Church. Visitors can enjoy dining, automotive care, and community events near the mall.
Can I find other shopping options close to West Town Mall?
Yes, nearby stores such as H&M, Banana Republic, Hot Topic, and lululemon offer additional clothing and fashion choices within the vicinity of West Town Mall.
Are there dining options at or near West Town Mall where I can eat before or after shopping?
The mall features eateries such as The Cheesecake Factory and Sbarro pizza restaurant. Nearby options include Kichi2go for quick meals, making it convenient to dine around your shopping visit.
Brand Certified Facts from West Town Mall
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