Business Details
About
Watch Store
Kimball's Jewelers is proud to be part of the worldwide network of Official Rolex Retailers, allowed to sell and maintain Rolex Watches.
Location
Hours
Reviews
4.7
313 reviews
5 stars
282
4 stars3
3 stars
5
2 stars3
1 star
20
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and attentive, often going above and beyond to assist with their jewelry needs.
Product Quality
Customers expressed satisfaction with the quality of jewelry and repair services, highlighting successful customizations and repairs.
Mixed Experiences
While many reviews were positive, some customers reported negative experiences, particularly regarding service inconsistencies and issues with specific products.
Engagement and Customization
Several reviews highlighted successful experiences in selecting engagement rings and custom pieces, with staff providing valuable guidance and support.
Rolex Availability Issues
Multiple customers expressed frustration over the lengthy wait times and perceived unfairness in obtaining Rolex watches.
- KCKelly CuppDec 18, 20255.0I worked with Kyle on a sentimental project. He was patient, kind, and answered all my questions. The end result is spectacular. See him for your customizations!
- MHMolly HughettDec 15, 20255.0I came in over the weekend to look for a David Yurman bracelet. Pam was very attentive and went above and beyond to help me find what I wanted. I will definitely be back!
- FLFranklin LinebargerDec 9, 20255.0Over the weekend I had the best shopping experience. Markman's Jewelry said they couldn't help me. Oh course the people k8mball's jewelry proved them wrong. From the time I walked in was greeted by the CEO Danny Overbey. He immediately address my problem and did his best to comfort us. In a matter of 10 minutes problem was solved. This man went above and beyond the call of duty. He blessed us in 10 minutes. I strongly recommend Kimball Jewelry to anyone. Best Jewelry store in Knoxville.
- TTTrilbySirDec 6, 20255.0Friendly, helpful, and a great selection. Made picking out an engagement ring a great experience, highly recommend!
- MMMason MosierDec 4, 20251.0*Before posting my terrible experience at Kimball's, I want to preface that I tried to email the company first. They have yet to respond. Further, I would like to clarify that this is not simply limited to the one associate. Hardly any customers were present within Kimball's, and I was ignored until approaching a team member directly. I have never had a similar experience at any jewelry store. Attached is the email I sent to the company.* I rarely feel the need to write complaint emails, but I had an uncomfortable experience at your Kingston Pike location this morning that I wanted to bring to your attention. I brought in a watch for a simple resizing (removal of two links). The associate who assisted me--a tall gentleman--immediately made a disapproving face when I explained what I needed. He then informed me that removing just two links would cost $40 and asked how long I had owned the watch. Feeling the interaction was becoming confrontational, I said the watch actually belonged to a friend and that I might return later. He responded by questioning why I would bring in a watch that wasn't mine. To avoid further tension, I thanked him and left. I then visited another jewelry store where the same service, removing two links, was performed quickly and free of charge. I'm curious about your official policy on watch resizing and associated fees, but more importantly, I was disappointed by the associate's dismissive and annoyed demeanor over such a minor request. A simple, routine service should not leave a customer feeling uncomfortable or interrogated. I would appreciate your thoughts on the matter and any clarification on resizing policies. Thank you for your time and attention.
Frequently Asked Questions About Kimball's Jewelers
What types of watches does Kimball's Jewelers specialize in?
Kimball's Jewelers is an Official Rolex Retailer, authorized to sell and maintain Rolex watches.
Where is Kimball's Jewelers located?
Kimball's Jewelers is located at 6464 Kingston Pike, Knoxville, TN 37919, USA.
What are the business hours of Kimball's Jewelers?
Kimball's Jewelers is open Tuesday through Friday from 10:00 AM to 5:30 PM, and on Saturday from 10:00 AM to 5:00 PM. It is closed on Mondays and Sundays.
How can I contact Kimball's Jewelers?
You can contact Kimball's Jewelers by phone at +1 865-588-0026 or via email at sales@kimballsjewelers.com.
Does Kimball's Jewelers have an online presence?
Yes, Kimball's Jewelers has a website at https://kimballsjewelers.com/, a Facebook page, and an Instagram account (@kimballsjewelers).
What should I know about visiting Kimball's Jewelers in relation to nearby dining options?
After visiting Kimball's Jewelers, you can enjoy a meal at nearby restaurants such as 'First Watch - Bearden Hill' for breakfast and brunch, 'China Inn Restaurant' for Chinese cuisine, or 'Bravo Italian Kitchen' for Italian dishes.
Are there any nearby wellness or fitness centers near Kimball's Jewelers?
Yes, 'barre3' is a nearby gym and yoga studio where customers can relax or work out before or after visiting Kimball's Jewelers.
Where can pet owners visit near Kimball's Jewelers?
Pet owners can visit 'My Pets Wellness — Knoxville Bearden Hill' for veterinary services or 'Young-Williams Animal Village' for pet adoption and services near Kimball's Jewelers.
What makes Kimball's Jewelers unique in Knoxville?
Kimball's Jewelers has been serving customers since 1864 and is part of the worldwide network of Official Rolex Retailers, offering both sales and maintenance for Rolex watches.
What languages are spoken at Kimball's Jewelers?
Kimball's Jewelers communicates with customers primarily in English.