Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Knoxville, TN location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
1,572 reviews
5 stars
865
4 stars
363
3 stars
200
2 stars
49
1 star
95
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some staff were friendly and helpful, while others were reported as rude or unresponsive.
Store Cleanliness
Concerns about cleanliness, particularly in bathrooms and dressing rooms, were frequently mentioned.
Product Availability
Customers appreciated the variety and quality of products, especially during sales, but some noted issues with stock and sizing.
Checkout Experience
Long wait times at checkout and issues with returns were common complaints, indicating a need for improved efficiency.
Pricing
Customers found prices to be high at times, but many also noted good deals and sales.
- NHNicholas HibbardOct 18, 20254.0I don't usually shop at JC Penney's but needed a hat to cover staples in head after a fall. My wife said go to JCP, so I did. I could'nt be happier as I found what I was looking for and the customer service was wonderful. Hat's off to the wonderful help.
- RSRonnie SharpOct 1, 20252.0Too high of a price
- AAAliceSep 14, 20252.0My mother and I went in, we didn't know where the return area was so we asked Euretta where we do returns and she just pointed. We didn't know what she meant, so we asked again and she sighed heavily and said in the back. Then later on when we needed to check out, she was the closest one to us so we waited in line, mind you we were the only ones in line, and we had to wait because she was busy having a conversation with someone that was trying to walk away from her because he saw us waiting. The whole interaction with her was very standoffish and we did not feel welcomed at all. I was going to use my credit card but she never asked and I just wanted to hurry up and leave.
- KDKIMBERLY DYERSep 8, 20255.0I find some really good deals at JC Penny.The quality of their products is excellent.
- TSThomas ShermanSep 7, 20255.0Getting my girls hair done
Frequently Asked Questions About JCPenney
What kind of products can I find at JCPenney in Knoxville?
JCPenney offers a wide selection of products including kids’, men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products.
What are the store hours for JCPenney at West Town Mall?
JCPenney is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 7:00 PM.
Does JCPenney in Knoxville offer curbside pickup?
Yes, curbside pickup is available at this JCPenney location.
What payment options does JCPenney accept?
JCPenney accepts American Express, Discover, Mastercard, Visa, and checks as payment methods.
Is the JCPenney store at West Town Mall wheelchair accessible?
Yes, this JCPenney location has a wheelchair accessible entrance.
Where is JCPenney located in Knoxville?
JCPenney is located at 7600 Kingston Pike inside West Town Mall in Knoxville, TN 37919.
Can I visit beauty and spa services near JCPenney at West Town Mall?
Yes, nearby beauty and spa services include Nail Care, Boho Wax Company, LaVelier Facials, Regis Salon, Wild Roots Hair Studio, Danielle Louise Hair, Brooke Whitt Hair, Stephanie Welch Hair, and Knoxville Skin Bar.
Are there other clothing stores near JCPenney at West Town Mall?
Yes, nearby clothing stores include Spencer's, Icing, Chico’s, Fiore Boutique, H&M, Pro Image Sports, Urban Revival, BCBG West Town Mall, and White House Black Market.
Where can I find jewelry stores near JCPenney in Knoxville?
Nearby jewelry stores include A.LIZ.B. Fine Jewelry and Signature Diamonds, both offering fine and bridal jewelry options.
What are some nearby places to visit before or after shopping at JCPenney?
You can visit West Town Mall itself, enjoy treats at Woops! (a cafe and dessert shop), or relax with a coffee at Harper Auto Square Cars & Coffee, all conveniently close to JCPenney.