Citi Trends

4.3
348 reviews
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Business Details

4442 Western Ave., Knoxville, TN
37921, United States
(865) 314-8688
https://locations.cititrends.com/tn/knoxville/4442-western-ave-.html
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About

Clothing StoreFashion Accessories StoreBoys ClothingGirls ClothingMen's Big & Tall ClothingMen's Clothing StoreShoe StoreWomen's Clothing StorePlus Size Clothing StoreDiscount Store
Citi Trends, located at 4442 Western Ave., Knoxville, TN is a growing specialty value retailer of apparel, accessories and home trends for way less spend primarily for African American and Latinx families in the United States. The Company operates 600+ stores located in 33 states. For more information, visit www.cititrends.com or your local store.

Details

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  • Accepts checksAvailable

Location

Citi Trends
4442 Western Ave., Knoxville, TN
37921, United States

Hours

Reviews

4.3
348 reviews
5 stars
216
4 stars
62
3 stars
37
2 stars
11
1 star
22

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on staff friendliness; some customers reported rude behavior from certain employees, while others praised the helpfulness and courtesy of the staff.

Store Cleanliness

Generally noted as clean and organized, though some customers mentioned issues with messiness and disorganization at times.

Product Selection

Customers appreciated the variety and selection of clothing, but some expressed disappointment over limited sizes and stock availability.

Pricing

Many customers highlighted affordable prices and great deals, particularly on clearance items.

Management Issues

Concerns were raised about management's attitude and customer service, with some customers feeling that staff were unprofessional or dismissive.
  • TH
    Tonya Host
    Nov 14, 2025
    5.0
    The Atmosphere is wonderful and every time we go there to shop the Workers are welcoming, smiling and always interact with us. My Sons are deaf and they are now going in the store without me and they come out smiling and that let's me further know that they care about the customers. Keep up the good work. Thank you for showing us hospitality in this day and time.
  • KT
    K Tate
    Oct 27, 2025
    2.0
    This has always been my favorite quick go to spot. But lately the management seems to hate their job and it shows every time I’m there. He is always so rude. Never greets me or even thanks me for spending my money when he rings me up. The older gentleman shoves my clothes into the bag hatefully and can’t ever at least say thank you. I’ve been coming here for years, but maybe it’s time for them to retire or someone please give them a break. The other manager continued to gossip on her cell phone and never greeted me either. But I’ve been coming here for so long, maybe they think of me like family and treat me the way they treat their family… idk. Just fix it.
  • TS
    Thomas Sherman
    Sep 18, 2025
    5.0
    Never been here but i heard good things. Might go today actually!
  • JP
    Jeremy Pete
    Aug 2, 2025
    5.0
    Great selection
  • HI
    Harin Inestroza
    Dec 27, 2017
    1.0
    the first time I go to the store and the staff that attends are stupid they treat people badly they pulled a toy to my son about to cry and she was sure she opened it and it was not true I told her I paid and she said now same and did not finish my purchase and explain what was happening to the cashier and told him it was not open one of them is very stupid and daring
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Frequently Asked Questions About Citi Trends

Where is Citi Trends located in Knoxville, TN?

Citi Trends is located at 4442 Western Ave., Knoxville, TN 37921, inside 640 Plaza.

What are the store hours for Citi Trends in Knoxville?

Citi Trends is open Monday through Saturday from 10:00 AM to 8:00 PM and on Sunday from 12:00 PM to 6:00 PM.