Feedback on staff is mixed; some customers report helpful and friendly service, while others experienced rudeness and unprofessional behavior.
Store Cleanliness
The store is generally reported as clean and organized, although some customers noted issues with the fitting rooms and clearance sections.
Product Quality
Customers appreciate the quality of the clothing, particularly jeans, but some feel prices are too high.
Staff Attitude
While some employees are praised for their helpfulness, others are criticized for being rude or unengaged.
Shopping Experience
Overall shopping experiences vary, with some customers enjoying their visits while others report feeling uncomfortable or ignored.
BV
brooke vlogs
Nov 15, 2025
1.0
Beware of shopping here- I bought a pair of jeans last week thinking they would fit fine I got them home and tried them on they were too big so I tried to exchange for a smaller size. I was not allowed to exchange due to me taking the tags off even though I had the tags and receipts.....horrible new return policy I will not be shopping here anymore due to the fact of the return policy.so now I am just out the money and can't wear the jeans!
MM
Mio Milo
Nov 6, 2025
1.0
I bought a dress from them, not too long ago as a gift.The size on the hanger had been swapped with another and I ended up buying an extra small. The tags had been removed because they were in the way when trying to put on. I’ve reached out to see if there’s any way to get a refund and one of the people in store had told me I have to have the original tag. I came in with the tag, but now all of a sudden, I can’t get a refund at all. There goes $70 down the drain.
AM
Adrienne Marshall
Oct 25, 2025
4.0
I’ve always liked American Eagle, and this visit reminded me why. The store has a great selection of styles that feel trendy yet comfortable, and everything was well organized and easy to browse. The staff were friendly, helpful, and made sure I found what I needed without being pushy. The fitting rooms were clean, and the overall vibe was relaxed and welcoming.
My only minor complaint is that a few items were priced higher than expected, and the clearance section was a mess. Still, the quality of the clothes and the customer service make it worth coming back. I left with a few new favorites and a great shopping experience overall!
TT
Tiffany
Oct 7, 2025
1.0
AE Clothing is fine however not sure if it was the loud mouth manager but all she did was gossip about her staff to another girl the whole time. It was in such poor taste and immature. Like how can you possible be a lead and direct staff while making snide remarks and just being obnoxious. Won’t be back here.
After looking at all the other reviews this place needs to clean house it looks like and start over with a fresh new staff!
What kind of products does American Eagle in Knoxville, TN offer?
American Eagle offers a wide range of products including women's and men's clothing, jeans, t-shirts, pants, shorts, tops, polos, shirts, sweaters, hoodies, outerwear, shoes, boots, sandals, accessories, and fragrance.
What are the store hours for American Eagle at 7600 Kingston Pike?
The store is open Monday to Thursday from 10 AM to 8 PM, Friday and Saturday from 10 AM to 9 PM, and Sunday from 12 PM to 6 PM. Holiday hours vary.
Does this American Eagle store offer in-store pickup and curbside pickup services?
Yes, the store offers in-store pickup and curbside pickup services.
What payment options are accepted at American Eagle in Knoxville?
Payment options include Afterpay, American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Where is the American Eagle store located in Knoxville?
It is located at 7600 Kingston Pike, Suite 1116, inside West Town Mall, Knoxville, TN 37919.
What is the phone number for American Eagle at West Town Mall?
You can contact the store at +1 865-470-9852.
What are some nearby dining options around American Eagle in West Town Mall?
Nearby dining options include Auntie Anne's (bakery), Jamba (smoothies and health food), Big Orange BBQ (barbecue restaurant), Hwy 55 Burgers Shakes & Fries (burger restaurant), Haagen-Dazs (ice cream shop), and Sbarro (pizza restaurant).
What nearby stores can I visit for fashion and accessories near American Eagle in West Town Mall?
Nearby fashion and accessory stores include Windsor Fashions, Spencer's, Dry Goods at West Town, Chico's, Palmetto Moon Knoxville, Trade Secret, lululemon, Aéropostale, Coach, and Zales.
Are there any nearby shoe stores close to American Eagle in West Town Mall?
Yes, nearby shoe stores include Stride Rite, The Walking Company, and Foot Locker.
Can I find health and beauty services near American Eagle in West Town Mall?
Yes, nearby health and beauty services include Nail Care & Spa, Regis Salon, and Dr. Torrey J Carlson & Associates (optometrist).