American Eagle

3.9
357 reviews

About

Clothing StoreJeansWomen's Clothing StoreFashion Accessories StoreMen's Clothing StoreT-Shirt StoreSwimwear Store
American Eagle is jeans, clothing & accessories that make you feel like the best, most comfortable you. Live your life in AE. #AEJeans

Details

  • DeliveryNot available
  • Curbside pickupAvailable

Location

American Eagle
7600 Kingston Pike, Knoxville, TN
37919, United States

Hours

Reviews

4.3
272 reviews
5 stars
163
4 stars
60
3 stars
23
2 stars
6
1 star
20

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; some customers report helpful and friendly service, while others experienced rudeness and unprofessional behavior.

Store Cleanliness

The store is generally reported as clean and organized, although some customers noted issues with the fitting rooms and clearance sections.

Product Quality

Customers appreciate the quality of the clothing, particularly jeans, but some feel prices are too high.

Staff Attitude

While some employees are praised for their helpfulness, others are criticized for being rude or unengaged.

Shopping Experience

Overall shopping experiences vary, with some customers enjoying their visits while others report feeling uncomfortable or ignored.
  • BV
    brooke vlogs
    Nov 15, 2025
    1.0
    Beware of shopping here- I bought a pair of jeans last week thinking they would fit fine I got them home and tried them on they were too big so I tried to exchange for a smaller size. I was not allowed to exchange due to me taking the tags off even though I had the tags and receipts.....horrible new return policy I will not be shopping here anymore due to the fact of the return policy.so now I am just out the money and can't wear the jeans!
  • MM
    Mio Milo
    Nov 6, 2025
    1.0
    I bought a dress from them, not too long ago as a gift.The size on the hanger had been swapped with another and I ended up buying an extra small. The tags had been removed because they were in the way when trying to put on. I’ve reached out to see if there’s any way to get a refund and one of the people in store had told me I have to have the original tag. I came in with the tag, but now all of a sudden, I can’t get a refund at all. There goes $70 down the drain.
  • AM
    Adrienne Marshall
    Oct 25, 2025
    4.0
    I’ve always liked American Eagle, and this visit reminded me why. The store has a great selection of styles that feel trendy yet comfortable, and everything was well organized and easy to browse. The staff were friendly, helpful, and made sure I found what I needed without being pushy. The fitting rooms were clean, and the overall vibe was relaxed and welcoming. My only minor complaint is that a few items were priced higher than expected, and the clearance section was a mess. Still, the quality of the clothes and the customer service make it worth coming back. I left with a few new favorites and a great shopping experience overall!
  • TT
    Tiffany
    Oct 7, 2025
    1.0
    AE Clothing is fine however not sure if it was the loud mouth manager but all she did was gossip about her staff to another girl the whole time. It was in such poor taste and immature. Like how can you possible be a lead and direct staff while making snide remarks and just being obnoxious. Won’t be back here. After looking at all the other reviews this place needs to clean house it looks like and start over with a fresh new staff!
  • SI
    Szilagyi Istvan
    Sep 13, 2025
    5.0
    Very good store. Fully recommended.

Frequently Asked Questions About American Eagle

What kind of products does American Eagle in Knoxville, TN offer?

American Eagle offers a wide range of products including women's and men's clothing, jeans, t-shirts, pants, shorts, tops, polos, shirts, sweaters, hoodies, outerwear, shoes, boots, sandals, accessories, and fragrance.

What are the store hours for American Eagle at 7600 Kingston Pike?

The store is open Monday to Thursday from 10 AM to 8 PM, Friday and Saturday from 10 AM to 9 PM, and Sunday from 12 PM to 6 PM. Holiday hours vary.