Business Details
About
Thrift Store
The vision of our 501(c3) nonprofit organization is that ALL people have the opportunity to reach their fullest potential through the power of work.Goodwill Industries of Middle Tennessee is based in Nashville, Tenn. The agency serves 48 counties throughout Middle and West Tennessee, operating 30 retail stores and two outlet stores, about 53 Donation Express Centers and 13 Career Solutions Centers. The nonprofit is one of Tennessee’s largest employers of people with disabilities with more than 45 percent of our workforce reporting some type of disability or disadvantage. Although affiliated with Goodwill Industries International in Rockville, Md., we operate independently through our own governing board of directors. Goodwill accepts gently-used items that donors no longer want, need or use. Those items are sold either in our retail stores or online at onlinegoodwill.com. Revenue from the sale of donated goods helps fund job training services and programs provided by Goodwill Career Solutions. In addition to retail sales, Goodwill depends on several other revenue sources, including state and local grants.
Details
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.1
374 reviews
5 stars
196
4 stars
78
3 stars
60
2 stars
10
1 star
30
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff behavior is mixed, with some customers praising friendly service while others report rudeness and poor attitudes.
Cleanliness
The store is frequently described as clean and organized, contributing positively to the shopping experience.
Pricing
Many customers feel that prices are higher than expected for a thrift store, leading to dissatisfaction with value.
Inventory Variety
Customers report a lack of inventory and variety at times, with some expressing disappointment in the selection available.
- DKDavid KingstonJan 2, 20261.0Its goodwill so keep your expectations very low
- KWKary WoodwardDec 11, 20251.0We were at the register with a garment without a tag when the cashier ( sweet guy) called for a price check. He had to call twice even tho Glory was just a few steps away. Glory had a very bad attitude with us bc my mother asked what the difference was between a coat and a blazer. Apparently it was a very inconvenience for her. Glory snapped I'm not going to argue with you. My mother was not arguing just asked a simple question.
- BHBabydoll HealyNov 23, 20255.0Very organized
- RCRhonda CummingsNov 20, 20255.0It's the best place to go 😃
- COCynthia Bobette OchoaAug 1, 20255.0Very clean and organized didn't find what I was looking for but found other (gems)
Frequently Asked Questions About Goodwill Retail Store
How do I decide what to donate?
Follow the "One-Year Rule": If the item has not been worn, used or played within the past year, it has probably served its usefulness in your household.
What is the return policy?
Items can be returned for store credit within 3 days of purchase with receipt.
What is the "One-Year Rule" for donating items to Goodwill?
If an item has not been worn, used, or played with in the past year, it likely has served its usefulness and is a good candidate for donation.
What is the return policy at Goodwill Retail Store?
Items can be returned for store credit within 3 days of purchase if you present the receipt.
What are the store hours for Goodwill Retail Store in Jackson, TN?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM and Sunday from 10:00 AM to 6:00 PM.
Where is Goodwill Retail Store located in Jackson, Tennessee?
It is located at 1495 Vann Dr., Jackson, TN 38305-6114, United States.
What payment options are accepted at Goodwill Retail Store?
Goodwill accepts Apple Pay, cash, Discover, MasterCard, and Visa.
Is Goodwill Retail Store accessible for people with disabilities?
Yes, the store has wheelchair accessible entrance, parking, and restrooms.
How can I donate items if I am near the Goodwill Donation Express Center?
You can easily drop off your gently-used items at the Goodwill Donation Express Center nearby, supporting job training services in the community.
What entertainment options are near Goodwill Retail Store in Jackson, TN?
You can enjoy a movie at Empire 8 Theatre or Phoenix Theatres Empire 8 after shopping at Goodwill.
Where can I find dining options near Goodwill Retail Store?
Tacos 4 Life, a Tex-Mex and fast food restaurant, is nearby for a quick and tasty meal before or after your visit.
What other retail options are nearby Goodwill Retail Store?
Shoppers can explore Electronics Express for electronics and mattresses, or FFO Home for home décor, both close to Goodwill Retail Store.