Business Details
About
Thrift Store
The vision of our 501(c3) nonprofit organization is that ALL people have the opportunity to reach their fullest potential through the power of work.Goodwill Industries of Middle Tennessee is based in Nashville, Tenn. The agency serves 48 counties throughout Middle and West Tennessee, operating 30 retail stores and two outlet stores, about 53 Donation Express Centers and 13 Career Solutions Centers. The nonprofit is one of Tennessee’s largest employers of people with disabilities with more than 45 percent of our workforce reporting some type of disability or disadvantage. Although affiliated with Goodwill Industries International in Rockville, Md., we operate independently through our own governing board of directors. Goodwill accepts gently-used items that donors no longer want, need or use. Those items are sold either in our retail stores or online at onlinegoodwill.com. Revenue from the sale of donated goods helps fund job training services and programs provided by Goodwill Career Solutions. In addition to retail sales, Goodwill depends on several other revenue sources, including state and local grants.
Details
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.1
372 reviews
5 stars
196
4 stars
77
3 stars
60
2 stars
10
1 star
29
What are people saying?
AI-generated from recent customer reviews
Cleanliness
The store is frequently noted for being clean and organized, contributing to a pleasant shopping experience.
Customer Service
Feedback on customer service is mixed; while some staff are praised for being friendly and helpful, others are reported as rude or unprofessional.
Pricing
Many customers feel that prices are higher than expected for a thrift store, with some items being overpriced compared to new alternatives.
Inventory Variety
The selection of items is described as hit or miss, with some customers finding great bargains while others report limited inventory.
Community Impact
Customers appreciate the store's role in the community, providing jobs and training, and many express a desire to support the cause.
- BHBabydoll Healy1 day ago5.0Very organized
- RCRhonda Cummings4 days ago5.0It's the best place to go 😃
- COCynthia Bobette OchoaAug 1, 20255.0Very clean and organized didn't find what I was looking for but found other (gems)
- JHJune HitchensJul 27, 20251.0I have shopped at Goodwill Vann Drive several times in the past and have found some craftsman made items such as tableware etc that are not found in regular stores outside of the big cities. It was the first time I looked at clothing for a specific item and noticed some were a little spotty and dusty looking. I asked an assistant because I had always believed that clothing etc donations were washed before being put out for sale. The assistant told me that they used to wash everything but for some time now they have just put items out for sale without doing that, but what could the assistant do about it?. I'm concerned that this is what Goodwill is doing now. The possibility of dirty clothes apart there is also the possibility of bugs etc being in the clothes donated and I don't think anybody wants to carry that kind of thing into their home. Regardless of the owner's claims, my experience of the state of some items says their procedures are ineffective. I'm put off from visiting Goodwill in the future because of this.
- SSShawn SmithJun 4, 20255.0This has definitely got to be the most well run goodwill my wife and I have been in. We travel all over the country and she loves to thrift. Just saw this on the side of interstate 40. Whoever the manager is of this facility they are managing well!
Frequently Asked Questions About Goodwill Retail Store
How do I decide what to donate?
Follow the "One-Year Rule": If the item has not been worn, used or played within the past year, it has probably served its usefulness in your household.
What is the return policy?
Items can be returned for store credit within 3 days of purchase with receipt.
What is the "One-Year Rule" for donating items to Goodwill?
If an item has not been worn, used, or played with in the past year, it likely has served its usefulness and is a good candidate for donation.
What is the return policy at Goodwill Retail Store?
Items can be returned for store credit within 3 days of purchase if you present the receipt.
What are the store hours for Goodwill Retail Store in Jackson, TN?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM and Sunday from 10:00 AM to 6:00 PM.
Where is Goodwill Retail Store located in Jackson, Tennessee?
It is located at 1495 Vann Dr., Jackson, TN 38305-6114, United States.
What payment options are accepted at Goodwill Retail Store?
Goodwill accepts Apple Pay, cash, Discover, MasterCard, and Visa.
Is Goodwill Retail Store accessible for people with disabilities?
Yes, the store has wheelchair accessible entrance, parking, and restrooms.
How can I donate items if I am near the Goodwill Donation Express Center?
You can easily drop off your gently-used items at the Goodwill Donation Express Center nearby, supporting job training services in the community.
What entertainment options are near Goodwill Retail Store in Jackson, TN?
You can enjoy a movie at Empire 8 Theatre or Phoenix Theatres Empire 8 after shopping at Goodwill.
Where can I find dining options near Goodwill Retail Store?
Tacos 4 Life, a Tex-Mex and fast food restaurant, is nearby for a quick and tasty meal before or after your visit.
What other retail options are nearby Goodwill Retail Store?
Shoppers can explore Electronics Express for electronics and mattresses, or FFO Home for home décor, both close to Goodwill Retail Store.