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Goodwill Retail Store

4.1
(374 reviews)

Business Details

1320 S. Highland Ave., Jackson, TN
38301-7369, United States
(731) 736-2881
http://www.giveit2goodwill.org

About

Thrift Store
The vision of our 501(c3) nonprofit organization is that ALL people have the opportunity to reach their fullest potential through the power of work.Goodwill Industries of Middle Tennessee is based in Nashville, Tenn. The agency serves 48 counties throughout Middle and West Tennessee, operating 30 retail stores and two outlet stores, about 53 Donation Express Centers and 13 Career Solutions Centers. The nonprofit is one of Tennessee’s largest employers of people with disabilities with more than 45 percent of our workforce reporting some type of disability or disadvantage. Although affiliated with Goodwill Industries International in Rockville, Md., we operate independently through our own governing board of directors. Goodwill accepts gently-used items that donors no longer want, need or use. Those items are sold either in our retail stores or online at onlinegoodwill.com. Revenue from the sale of donated goods helps fund job training services and programs provided by Goodwill Career Solutions. In addition to retail sales, Goodwill depends on several other revenue sources, including state and local grants.

Details

  • Wheelchair accessible entranceAvailable
  • Wheelchair accessible restroomAvailable

Location

Goodwill Retail Store
1320 S. Highland Ave., Jackson, TN
38301-7369, United States

Hours

Reviews

4.1
374 reviews
5 stars
190
4 stars
99
3 stars
47
2 stars
14
1 star
24

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, although there were some reports of rudeness from specific employees.

Pricing

Feedback on pricing was mixed; some found prices reasonable while others felt items were overpriced for a thrift store.

Store Condition

The store was frequently described as clean and organized, but there were complaints about the fitting rooms and some items being damaged.

Variety of Items

Customers appreciated the wide variety of items available, often finding unique and valuable items during their visits.
  • KE
    Kaci Edwards
    Jan 1, 2022
    4.0
    Great, friendly service
  • RC
    robin crewse
    Jun 27, 2017
    5.0
    Very fast and friendly service

Frequently Asked Questions About Goodwill Retail Store

How do I decide what to donate?

Follow the "One-Year Rule": If the item has not been worn, used or played within the past year, it has probably served its usefulness in your household.

What is the return policy?

Items can be returned for store credit within 3 days of purchase with receipt.

Brand Certified Facts from Goodwill Retail Store

Goodwill Retail Store partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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