Business Details
About
Thrift Store
The vision of our 501(c3) nonprofit organization is that ALL people have the opportunity to reach their fullest potential through the power of work.Goodwill Industries of Middle Tennessee is based in Nashville, Tenn. The agency serves 48 counties throughout Middle and West Tennessee, operating 30 retail stores and two outlet stores, about 53 Donation Express Centers and 13 Career Solutions Centers. The nonprofit is one of Tennessee’s largest employers of people with disabilities with more than 45 percent of our workforce reporting some type of disability or disadvantage. Although affiliated with Goodwill Industries International in Rockville, Md., we operate independently through our own governing board of directors. Goodwill accepts gently-used items that donors no longer want, need or use. Those items are sold either in our retail stores or online at onlinegoodwill.com. Revenue from the sale of donated goods helps fund job training services and programs provided by Goodwill Career Solutions. In addition to retail sales, Goodwill depends on several other revenue sources, including state and local grants.
Details
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.1
371 reviews
5 stars
188
4 stars
98
3 stars
47
2 stars
14
1 star
24
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, although some reported negative experiences with specific employees.
Pricing
Feedback on pricing was mixed; while some found great deals, others felt items were overpriced compared to retail.
Store Condition
The store was frequently described as clean and organized, contributing to a positive shopping experience.
Variety of Items
Customers appreciated the wide variety of items available, often finding unique and interesting products.
- KEKaci EdwardsJan 1, 20224.0Great, friendly service
- RCrobin crewseJun 27, 20175.0Very fast and friendly service
Frequently Asked Questions About Goodwill Retail Store
How do I decide what to donate?
Follow the "One-Year Rule": If the item has not been worn, used or played within the past year, it has probably served its usefulness in your household.
What is the return policy?
Items can be returned for store credit within 3 days of purchase with receipt.
What are the main goals of Goodwill Industries of Middle Tennessee?
Our vision is that all people have the opportunity to reach their fullest potential through the power of work, supporting job training and employment services.
What are the operating hours of Goodwill Retail Store in Jackson, TN?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Where is Goodwill Retail Store located?
The store is located at 1320 S. Highland Ave., Jackson, TN 38301-7369.
What types of payment does Goodwill Retail Store accept?
We accept Apple Pay, cash, Discover, MasterCard, and Visa.
How does Goodwill decide what items to accept as donations?
Follow the One-Year Rule: if the item hasn’t been worn, used, or played with in the past year, it’s a good candidate to donate.
Can I return an item I purchased at Goodwill?
Yes, items can be returned for store credit within 3 days of purchase with a receipt.
Does Goodwill Retail Store have wheelchair accessible facilities?
Yes, the store has wheelchair accessible entrances, parking, and restrooms.
How can I access job training services near Goodwill Retail Store?
You can visit the Goodwill Career Solutions Center nearby, which offers employment agencies and career counseling services.
What other shopping options are near Goodwill Retail Store?
Nearby you can find the Bemis Square Shopping Center and discount stores like Bargain Dave's Good Deals Store and Dollar Tree, perfect for complementing your Goodwill visit.
Which nearby places can help with vehicle needs while visiting Goodwill?
For automotive parts and repairs, nearby businesses include A & G Truck Beds of Jackson, Eddie’s Muffler Center, O'Reilly Auto Parts, America Tire & Audio, and Wizard Car Wash, offering a variety of services.