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Goodwill Retail Store

4.0
(256 reviews)

Business Details

205A Indian Lake Blvd., Hendersonville, TN
37075-6214, United States
(615) 346-1808
http://www.giveit2goodwill.org

About

Thrift Store
The vision of our 501(c3) nonprofit organization is that ALL people have the opportunity to reach their fullest potential through the power of work.Goodwill Industries of Middle Tennessee is based in Nashville, Tenn. The agency serves 48 counties throughout Middle and West Tennessee, operating 30 retail stores and two outlet stores, about 53 Donation Express Centers and 13 Career Solutions Centers. The nonprofit is one of Tennessee’s largest employers of people with disabilities with more than 45 percent of our workforce reporting some type of disability or disadvantage. Although affiliated with Goodwill Industries International in Rockville, Md., we operate independently through our own governing board of directors. Goodwill accepts gently-used items that donors no longer want, need or use. Those items are sold either in our retail stores or online at onlinegoodwill.com. Revenue from the sale of donated goods helps fund job training services and programs provided by Goodwill Career Solutions. In addition to retail sales, Goodwill depends on several other revenue sources, including state and local grants.

Details

  • Wheelchair accessible entranceAvailable
  • Wheelchair accessible restroomAvailable

Location

Goodwill Retail Store
205A Indian Lake Blvd., Hendersonville, TN
37075-6214, United States

Hours

Reviews

4.0
256 reviews
5 stars
130
4 stars
59
3 stars
34
2 stars
11
1 star
22

What are people saying?

AI-generated from recent customer reviews

Staff Friendliness

Many customers praised the friendly and helpful staff, although some reported instances of rudeness from specific employees.

Store Cleanliness

The store is frequently described as clean and organized, contributing to a positive shopping experience.

Pricing Concerns

Several reviews expressed dissatisfaction with rising prices, with some items being perceived as overpriced for a thrift store.

Customer Service Issues

There were multiple complaints regarding management and customer service, particularly in handling inquiries and issues.

Selection Variability

Customers noted that the selection can be hit or miss, with some finding great deals while others felt the inventory was lacking.
  • KS
    Kenneth Sauder
    Feb 4, 2026
    5.0
    We love shopping here for a second hand stuff.
  • PT
    Phil Townsend
    Jan 15, 2026
    5.0
    This is a great place to poke around for stuff. I love the tie section (some are excellent and some are very nostalgic-for-the-nineties) and they actually can have pretty good glassware. Very friendly staff as well.
  • MS
    Maria Sandera
    Jan 2, 2026
    5.0
    Love this store!
  • JR
    Jared Roberts
    Nov 22, 2025
    1.0
    Team members are great but the management at this location is the absolute worst I’ve experienced. I tried to ask a simple question about an item that wasn’t priced and instead of helping me the manager stated “I don’t have time for you people “ very unprofessional.
  • HC
    Hope Clark
    Nov 16, 2025
    5.0
    Very clean store, nice workers, good prices, and everything is organized. Overall one of the best goodwills I’ve ever been too

Frequently Asked Questions About Goodwill Retail Store

How do I decide what to donate?

Follow the "One-Year Rule": If the item has not been worn, used or played within the past year, it has probably served its usefulness in your household.

What is the return policy?

Items can be returned for store credit within 3 days of purchase with receipt.

Brand Certified Facts from Goodwill Retail Store

This information is certified by Goodwill Retail Store and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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