Business Details
About
Thrift Store
The vision of our 501(c3) nonprofit organization is that ALL people have the opportunity to reach their fullest potential through the power of work.Goodwill Industries of Middle Tennessee is based in Nashville, Tenn. The agency serves 48 counties throughout Middle and West Tennessee, operating 30 retail stores and two outlet stores, about 53 Donation Express Centers and 13 Career Solutions Centers. The nonprofit is one of Tennessee’s largest employers of people with disabilities with more than 45 percent of our workforce reporting some type of disability or disadvantage. Although affiliated with Goodwill Industries International in Rockville, Md., we operate independently through our own governing board of directors. Goodwill accepts gently-used items that donors no longer want, need or use. Those items are sold either in our retail stores or online at onlinegoodwill.com. Revenue from the sale of donated goods helps fund job training services and programs provided by Goodwill Career Solutions. In addition to retail sales, Goodwill depends on several other revenue sources, including state and local grants.
Details
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Goodwill Retail Store
205A Indian Lake Blvd., Hendersonville, TN
37075-6214, United States
Hours
Reviews
4.0
256 reviews
5 stars
128
4 stars
59
3 stars
34
2 stars
12
1 star
23
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While many customers praised friendly and helpful staff, there were numerous complaints about rude behavior from certain employees and poor management.
Store Cleanliness
The store is generally reported as clean and organized, although some customers noted inconsistencies in cleanliness and organization over time.
Pricing Concerns
Several reviews highlighted concerns about high prices for donated items, with some customers feeling that prices were not reflective of the thrift store model.
Customer Experience
Customers had mixed experiences regarding customer service, with some enjoying their visits while others reported long wait times and unhelpful interactions.
- JRJames Roberts5 days ago1.0I’m sorry, but I have to report this. Kristen was very disrespectful to me when I went in to start certify my weekly certification for unemployment i was clean and dressed proper and she told me I smell and didn’t look right for any type of job when I didn’t even ask for anyone to help me I just needed to use the computer at that time And this new program that she was talking about where they’re not allowed to do applications for anyone that we have to do it on our own
- MSMaria SanderaJan 2, 20265.0Love this store!
- JRJared RobertsNov 22, 20251.0Team members are great but the management at this location is the absolute worst I’ve experienced. I tried to ask a simple question about an item that wasn’t priced and instead of helping me the manager stated “I don’t have time for you people “ very unprofessional.
- HCHope ClarkNov 16, 20255.0Very clean store, nice workers, good prices, and everything is organized. Overall one of the best goodwills I’ve ever been too
- AJAshley JacksonOct 28, 20231.0I just want u to know that I have been in this store so many different times to buy stuff and I would like u to know that I am never coming back especially when the management team and the employees are rude. Not all employees and not all management but a lot of the employees there are rude. Maybe they don't like their job or maybe they don't like each other but someone needs to speak to them all, because it's upsetting to come in there and see them being rude with each other and then they be rude to us customers. I rather go back to Rivergate and Gallatin to buy my stuff. The floors are nasty, and there have clothes everywhere.
Frequently Asked Questions About Goodwill Retail Store
How do I decide what to donate?
Follow the "One-Year Rule": If the item has not been worn, used or played within the past year, it has probably served its usefulness in your household.
What is the return policy?
Items can be returned for store credit within 3 days of purchase with receipt.
What items should I consider donating to Goodwill Retail Store?
Follow the "One-Year Rule": If an item hasn't been used or worn in the past year, it is likely ready to be donated.
What is Goodwill Retail Store's return policy?
Items can be returned for store credit within 3 days of purchase with a receipt.
Where is Goodwill Retail Store located?
It is located at 205A Indian Lake Blvd., Hendersonville, TN 37075-6214, US.
What are the store hours for Goodwill Retail Store?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM and Sunday from 10:00 AM to 6:00 PM.
Which payment methods does Goodwill Retail Store accept?
They accept Apple Pay, Cash, Discover, MasterCard, and Visa.
Is Goodwill Retail Store wheelchair accessible?
Yes, the store has wheelchair accessible entrance, parking, and restrooms.
How does Goodwill Retail Store support the community?
Proceeds from sales help fund job training services and programs through Goodwill Career Solutions, supporting individuals with disabilities and disadvantages.
Can I find donation centers near Goodwill Retail Store?
Yes, the Goodwill Donation Express Center is nearby for convenient item donations.
Are there career assistance services near Goodwill Retail Store?
Yes, the Goodwill Career Solutions Center is nearby offering career counseling and support services.
What nearby dining options are available when visiting Goodwill Retail Store?
You can visit Chicken Salad Chick for sandwiches and southern cuisine, or Keke's Breakfast Cafe for breakfast and brunch.