Business Details
About
Thrift Store
The vision of our 501(c3) nonprofit organization is that ALL people have the opportunity to reach their fullest potential through the power of work.Goodwill Industries of Middle Tennessee is based in Nashville, Tenn. The agency serves 48 counties throughout Middle and West Tennessee, operating 30 retail stores and two outlet stores, about 53 Donation Express Centers and 13 Career Solutions Centers. The nonprofit is one of Tennessee’s largest employers of people with disabilities with more than 45 percent of our workforce reporting some type of disability or disadvantage. Although affiliated with Goodwill Industries International in Rockville, Md., we operate independently through our own governing board of directors. Goodwill accepts gently-used items that donors no longer want, need or use. Those items are sold either in our retail stores or online at onlinegoodwill.com. Revenue from the sale of donated goods helps fund job training services and programs provided by Goodwill Career Solutions. In addition to retail sales, Goodwill depends on several other revenue sources, including state and local grants.
Details
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Goodwill Retail Store
205A Indian Lake Blvd., Hendersonville, TN
37075-6214, United States
Hours
Reviews
4.0
253 reviews
5 stars
128
4 stars
57
3 stars
34
2 stars
12
1 star
22
What are people saying?
AI-generated from recent customer reviews
Employee Performance
While some employees are praised for their friendliness and helpfulness, others have been reported as rude and unprofessional, leading to mixed customer experiences.
Pricing Concerns
Customers frequently express dissatisfaction with rising prices, feeling that many items are overpriced for a thrift store.
Store Cleanliness
The store is generally noted for being clean and organized, although some reviews mention issues with cleanliness and organization in certain areas.
Customer Service
Customer service experiences vary widely; some customers report positive interactions while others highlight negative experiences with staff.
Selection Quality
The selection of items is described as hit or miss, with some customers finding great deals while others feel the inventory is lacking.
- JRJared Roberts2 days ago1.0Team members are great but the management at this location is the absolute worst I’ve experienced. I tried to ask a simple question about an item that wasn’t priced and instead of helping me the manager stated “I don’t have time for you people “ very unprofessional.
- HCHope ClarkNov 16, 20255.0Very clean store, nice workers, good prices, and everything is organized. Overall one of the best goodwills I’ve ever been too
- JRJames RobertsSep 5, 20255.0Kristen does a really good job. I am so glad that you have a really good worker. She’s dedicated to her job and I believe she’s probably been at this location the longest I can remember. Keep up the good work.
- BCBonnie CoxJul 13, 20255.0Best goodwill around!
- DBDiana BarrJul 9, 20253.0why are your prices are up so high? people's give these items to the store free, and y'all get a lots ,I hear that the owñer is a million air and is rich of the Goodwill company stores and today was red tag day but I couldn't hardly find anything that was red tag today, and I came into the store early about 10:00 am so you almost have to pay another tag color price to get what you want.but it is all good as they say another man junk is another man trasher so you have a blessed day and stay safe and cool because it is surely 🔥 hot
Frequently Asked Questions About Goodwill Retail Store
How do I decide what to donate?
Follow the "One-Year Rule": If the item has not been worn, used or played within the past year, it has probably served its usefulness in your household.
What is the return policy?
Items can be returned for store credit within 3 days of purchase with receipt.
What items should I consider donating to Goodwill Retail Store?
Follow the "One-Year Rule": If an item hasn't been used or worn in the past year, it is likely ready to be donated.
What is Goodwill Retail Store's return policy?
Items can be returned for store credit within 3 days of purchase with a receipt.
Where is Goodwill Retail Store located?
It is located at 205A Indian Lake Blvd., Hendersonville, TN 37075-6214, US.
What are the store hours for Goodwill Retail Store?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM and Sunday from 10:00 AM to 6:00 PM.
Which payment methods does Goodwill Retail Store accept?
They accept Apple Pay, Cash, Discover, MasterCard, and Visa.
Is Goodwill Retail Store wheelchair accessible?
Yes, the store has wheelchair accessible entrance, parking, and restrooms.
How does Goodwill Retail Store support the community?
Proceeds from sales help fund job training services and programs through Goodwill Career Solutions, supporting individuals with disabilities and disadvantages.
Can I find donation centers near Goodwill Retail Store?
Yes, the Goodwill Donation Express Center is nearby for convenient item donations.
Are there career assistance services near Goodwill Retail Store?
Yes, the Goodwill Career Solutions Center is nearby offering career counseling and support services.
What nearby dining options are available when visiting Goodwill Retail Store?
You can visit Chicken Salad Chick for sandwiches and southern cuisine, or Keke's Breakfast Cafe for breakfast and brunch.