The vision of our 501(c3) nonprofit organization is that ALL people have the opportunity to reach their fullest potential through the power of work.Goodwill Industries of Middle Tennessee is based in Nashville, Tenn. The agency serves 48 counties throughout Middle and West Tennessee, operating 30 retail stores and two outlet stores, about 53 Donation Express Centers and 13 Career Solutions Centers. The nonprofit is one of Tennessee’s largest employers of people with disabilities with more than 45 percent of our workforce reporting some type of disability or disadvantage. Although affiliated with Goodwill Industries International in Rockville, Md., we operate independently through our own governing board of directors. Goodwill accepts gently-used items that donors no longer want, need or use. Those items are sold either in our retail stores or online at onlinegoodwill.com. Revenue from the sale of donated goods helps fund job training services and programs provided by Goodwill Career Solutions. In addition to retail sales, Goodwill depends on several other revenue sources, including state and local grants.
Many customers praised the friendly and helpful staff, although some reported instances of rudeness from specific employees.
Store Cleanliness
The store is frequently described as clean and organized, contributing to a positive shopping experience.
Pricing Concerns
Several reviews expressed dissatisfaction with rising prices, with some items being perceived as overpriced for a thrift store.
Customer Service Issues
There were multiple complaints regarding management and customer service, particularly in handling inquiries and issues.
Selection Variability
Customers noted that the selection can be hit or miss, with some finding great deals while others felt the inventory was lacking.
KS
Kenneth Sauder
Feb 4, 2026
5.0
We love shopping here for a second hand stuff.
PT
Phil Townsend
Jan 15, 2026
5.0
This is a great place to poke around for stuff. I love the tie section (some are excellent and some are very nostalgic-for-the-nineties) and they actually can have pretty good glassware. Very friendly staff as well.
MS
Maria Sandera
Jan 2, 2026
5.0
Love this store!
JR
Jared Roberts
Nov 22, 2025
1.0
Team members are great but the management at this location is the absolute worst I’ve experienced. I tried to ask a simple question about an item that wasn’t priced and instead of helping me the manager stated “I don’t have time for you people “ very unprofessional.
HC
Hope Clark
Nov 16, 2025
5.0
Very clean store, nice workers, good prices, and everything is organized. Overall one of the best goodwills I’ve ever been too
Frequently Asked Questions About Goodwill Retail Store
How do I decide what to donate?
Follow the "One-Year Rule": If the item has not been worn, used or played within the past year, it has probably served its usefulness in your household.
What is the return policy?
Items can be returned for store credit within 3 days of purchase with receipt.
What items should I consider donating to Goodwill Retail Store?
Follow the "One-Year Rule": If an item hasn't been used or worn in the past year, it is likely ready to be donated.
What is Goodwill Retail Store's return policy?
Items can be returned for store credit within 3 days of purchase with a receipt.
Where is Goodwill Retail Store located?
It is located at 205A Indian Lake Blvd., Hendersonville, TN 37075-6214, US.
What are the store hours for Goodwill Retail Store?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM and Sunday from 10:00 AM to 6:00 PM.
Which payment methods does Goodwill Retail Store accept?
They accept Apple Pay, Cash, Discover, MasterCard, and Visa.
Is Goodwill Retail Store wheelchair accessible?
Yes, the store has wheelchair accessible entrance, parking, and restrooms.
How does Goodwill Retail Store support the community?
Proceeds from sales help fund job training services and programs through Goodwill Career Solutions, supporting individuals with disabilities and disadvantages.
Can I find donation centers near Goodwill Retail Store?
Yes, the Goodwill Donation Express Center is nearby for convenient item donations.
Are there career assistance services near Goodwill Retail Store?
Yes, the Goodwill Career Solutions Center is nearby offering career counseling and support services.
What nearby dining options are available when visiting Goodwill Retail Store?
You can visit Chicken Salad Chick for sandwiches and southern cuisine, or Keke's Breakfast Cafe for breakfast and brunch.
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