Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Goodlettsville, TN location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
1,216 reviews
5 stars
647
4 stars
268
3 stars
149
2 stars
63
1 star
89
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised helpful staff while others reported poor treatment and long wait times.
Store Condition
Store is generally clean and organized, but some customers noted issues with inventory and disrepair in certain areas.
Product Availability
Limited selection in certain categories, particularly casual clothing and sizes, with some customers expressing disappointment.
Pricing and Sales
Customers appreciated the sales and discounts available, but some felt prices were still high and coupons were misleading.
Photography Services
Mixed experiences with the portrait studio; some customers were very satisfied while others reported issues with photo quality and service.
- DGDinero Goh1 day ago2.0No wonder the mall is died. This pace hasn't updated none of their clothing, I was looking for Business casual fits and all of them were outdated shit. Man, I would have thought I was in Kmart. They need to revamp, my mom wouldn't even wear this shit and she is from the 80s.
- LMLisbeth MarkDec 30, 20255.0My family visited the Photo Studio Goodlettsville, TN, for holiday pictures to share with family and friends. Our photographer, the tireless JK, did a fabulous job! We are so grateful for her expert help and excellent portraits. Thanks!
- LMLynette MillerDec 10, 20253.0Lots of dress clothes but lacks in casual clothes. Sizes are limited in all departments. No one in shoe department to help you. Nice employees. Limited places to check out. Nice clean store.
- AKAngie KinseyNov 18, 20255.0This store is always well stocked. Tidy & organized, we enjoy shopping at this location.
- TWTara WilliamsNov 17, 20255.0I ordered online and picked up in store. I ran in there with 15 minutes left before the store closed. There were 2 other shoppers ahead of me and 2 cashiers. The shoppers both had to run back and get something for different reasons- one needed a price tag. The other decided on a different size. And I was pleasantly surprised at how helpful & patient the cashiers both we're in helping the guests. I was worried about having time to pick up my order but no one made me feel rushed or made me feel like I was keeping them from closing. It was refreshing. JCPenny still provides excellent customer service after all these years. And their sales are amazing...I bought bath towels at $2.99 each!
Frequently Asked Questions About JCPenney
What types of products can I find at JCPenney in Goodlettsville, TN?
JCPenney in Goodlettsville offers a wide selection of products including men's, women's, and kids' apparel, footwear, jewelry, accessories, home goods, and beauty products.
What are the store hours for JCPenney in Goodlettsville?
JCPenney is open Monday through Friday from 11:00 AM to 7:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does JCPenney offer in-store shopping and curbside pickup at this location?
Yes, JCPenney offers both in-store shopping and curbside pickup options at the Goodlettsville location.
Which exclusive private brands are available at this JCPenney store?
You can find private brands such as Liz Claiborne, Okie Dokie, St. John's Bay, and Arizona at the Goodlettsville JCPenney.
What payment options does JCPenney in Goodlettsville accept?
JCPenney accepts American Express, Discover, MasterCard, Visa, and checks.
Is the Goodlettsville JCPenney location wheelchair accessible?
Yes, the store has a wheelchair accessible entrance to accommodate all customers.
Where is the Goodlettsville JCPenney store located?
It is located at 1000 Rivergate Pkwy, Ste 3, inside Rivergate Mall, Goodlettsville, TN 37072.
Which nearby stores can I visit after shopping at JCPenney in Rivergate Mall?
Nearby stores include Sephora inside JCPenney, Finish Line, Macy's Rivergate, Bath & Body Works, and Kay Jewelers, providing a variety of shopping options.
Are there nearby entertainment options close to JCPenney in Goodlettsville?
Yes, Jumpstreet Indoor Trampoline Park is nearby, offering fun activities for families and kids after shopping.
Is there a good place to eat near the JCPenney store in Rivergate Mall?
Panda Cafe, a Chinese restaurant and cafe, is close by and a convenient spot to grab a meal before or after shopping.