Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Goodlettsville, TN location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
1,208 reviews
5 stars
645
4 stars
266
3 stars
146
2 stars
62
1 star
89
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff were friendly and helpful, while others were reported as rude or unhelpful.
Pricing
Customers appreciated the sales and clearance items, but many felt prices were too high or inconsistent with advertised promotions.
Store Condition
The store's organization and cleanliness received mixed feedback, with some noting improvements while others described it as messy and poorly maintained.
Checkout Experience
Long wait times at checkout were frequently mentioned, often due to insufficient staffing.
Discrimination Concerns
Several customers reported feeling profiled or discriminated against while shopping, leading to negative experiences.
- AKAngie Kinsey6 days ago5.0This store is always well stocked. Tidy & organized, we enjoy shopping at this location.
- AKAngie Kinsey6 days ago5.0The store is always tidy & well stocked. I enjoy shopping there.
- TWTara WilliamsNov 17, 20255.0I ordered online and picked up in store. I ran in there with 15 minutes left before the store closed. There were 2 other shoppers ahead of me and 2 cashiers. The shoppers both had to run back and get something for different reasons- one needed a price tag. The other decided on a different size. And I was pleasantly surprised at how helpful & patient the cashiers both we're in helping the guests. I was worried about having time to pick up my order but no one made me feel rushed or made me feel like I was keeping them from closing. It was refreshing. JCPenny still provides excellent customer service after all these years. And their sales are amazing...I bought bath towels at $2.99 each!
- DWDr. Jonathan WilsonAug 15, 20255.0I love JC penny
- LMLisa McfarlinAug 14, 20255.0I love buying all my clothes at Pennys. I bought 2 tops, 2 pair of jeans and a beautiful little dress all for $200. Pretty good price for new clothes. I can always get lower prices on clearance racks. You can find clothes to fit your body type. I found mine in the petite section.
Frequently Asked Questions About JCPenney
What types of products can I find at JCPenney in Goodlettsville, TN?
JCPenney in Goodlettsville offers a wide selection of products including men's, women's, and kids' apparel, footwear, jewelry, accessories, home goods, and beauty products.
What are the store hours for JCPenney in Goodlettsville?
JCPenney is open Monday through Friday from 11:00 AM to 7:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does JCPenney offer in-store shopping and curbside pickup at this location?
Yes, JCPenney offers both in-store shopping and curbside pickup options at the Goodlettsville location.
Which exclusive private brands are available at this JCPenney store?
You can find private brands such as Liz Claiborne, Okie Dokie, St. John's Bay, and Arizona at the Goodlettsville JCPenney.
What payment options does JCPenney in Goodlettsville accept?
JCPenney accepts American Express, Discover, MasterCard, Visa, and checks.
Is the Goodlettsville JCPenney location wheelchair accessible?
Yes, the store has a wheelchair accessible entrance to accommodate all customers.
Where is the Goodlettsville JCPenney store located?
It is located at 1000 Rivergate Pkwy, Ste 3, inside Rivergate Mall, Goodlettsville, TN 37072.
Which nearby stores can I visit after shopping at JCPenney in Rivergate Mall?
Nearby stores include Sephora inside JCPenney, Finish Line, Macy's Rivergate, Bath & Body Works, and Kay Jewelers, providing a variety of shopping options.
Are there nearby entertainment options close to JCPenney in Goodlettsville?
Yes, Jumpstreet Indoor Trampoline Park is nearby, offering fun activities for families and kids after shopping.
Is there a good place to eat near the JCPenney store in Rivergate Mall?
Panda Cafe, a Chinese restaurant and cafe, is close by and a convenient spot to grab a meal before or after shopping.