JCPenney

4.1
1216 reviews

About

Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Goodlettsville, TN location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
1000 Rivergate Pkwy, Goodlettsville, TN
37072, United States

Hours

Reviews

4.1
1,216 reviews
5 stars
647
4 stars
268
3 stars
149
2 stars
63
1 star
89

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised helpful staff while others reported poor treatment and long wait times.

Store Condition

Store is generally clean and organized, but some customers noted issues with inventory and disrepair in certain areas.

Product Availability

Limited selection in certain categories, particularly casual clothing and sizes, with some customers expressing disappointment.

Pricing and Sales

Customers appreciated the sales and discounts available, but some felt prices were still high and coupons were misleading.

Photography Services

Mixed experiences with the portrait studio; some customers were very satisfied while others reported issues with photo quality and service.
  • DG
    Dinero Goh
    1 day ago
    2.0
    No wonder the mall is died. This pace hasn't updated none of their clothing, I was looking for Business casual fits and all of them were outdated shit. Man, I would have thought I was in Kmart. They need to revamp, my mom wouldn't even wear this shit and she is from the 80s.
  • LM
    Lisbeth Mark
    Dec 30, 2025
    5.0
    My family visited the Photo Studio Goodlettsville, TN, for holiday pictures to share with family and friends. Our photographer, the tireless JK, did a fabulous job! We are so grateful for her expert help and excellent portraits. Thanks!
  • LM
    Lynette Miller
    Dec 10, 2025
    3.0
    Lots of dress clothes but lacks in casual clothes. Sizes are limited in all departments. No one in shoe department to help you. Nice employees. Limited places to check out. Nice clean store.
  • AK
    Angie Kinsey
    Nov 18, 2025
    5.0
    This store is always well stocked. Tidy & organized, we enjoy shopping at this location.
  • TW
    Tara Williams
    Nov 17, 2025
    5.0
    I ordered online and picked up in store. I ran in there with 15 minutes left before the store closed. There were 2 other shoppers ahead of me and 2 cashiers. The shoppers both had to run back and get something for different reasons- one needed a price tag. The other decided on a different size. And I was pleasantly surprised at how helpful & patient the cashiers both we're in helping the guests. I was worried about having time to pick up my order but no one made me feel rushed or made me feel like I was keeping them from closing. It was refreshing. JCPenny still provides excellent customer service after all these years. And their sales are amazing...I bought bath towels at $2.99 each!

Frequently Asked Questions About JCPenney

What types of products can I find at JCPenney in Goodlettsville, TN?

JCPenney in Goodlettsville offers a wide selection of products including men's, women's, and kids' apparel, footwear, jewelry, accessories, home goods, and beauty products.

What are the store hours for JCPenney in Goodlettsville?

JCPenney is open Monday through Friday from 11:00 AM to 7:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.