Business Details
About
Thrift Store
The vision of our 501(c3) nonprofit organization is that ALL people have the opportunity to reach their fullest potential through the power of work.Goodwill Industries of Middle Tennessee is based in Nashville, Tenn. The agency serves 48 counties throughout Middle and West Tennessee, operating 30 retail stores and two outlet stores, about 53 Donation Express Centers and 13 Career Solutions Centers. The nonprofit is one of Tennessee’s largest employers of people with disabilities with more than 45 percent of our workforce reporting some type of disability or disadvantage. Although affiliated with Goodwill Industries International in Rockville, Md., we operate independently through our own governing board of directors. Goodwill accepts gently-used items that donors no longer want, need or use. Those items are sold either in our retail stores or online at onlinegoodwill.com. Revenue from the sale of donated goods helps fund job training services and programs provided by Goodwill Career Solutions. In addition to retail sales, Goodwill depends on several other revenue sources, including state and local grants.
Details
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.9
269 reviews
5 stars
124
4 stars
68
3 stars
31
2 stars
21
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude or unhelpful staff, particularly during donation drop-offs.
Pricing Issues
Numerous reviews highlighted concerns about high prices for donated items, with some feeling it was unfair to low-income shoppers.
Store Organization
While some customers appreciated the cleanliness and organization, others found the layout confusing and items poorly sorted.
Product Selection
Customers noted a good variety of items available, but some expressed disappointment in the overall stock and quality.
Positive Experiences
Despite the negative feedback, several customers mentioned friendly staff and enjoyable shopping experiences.
- GBGlynn BrowningOct 10, 20255.0Very good, easy accessible.
- TFTreven ForiestOct 6, 20253.0Not much selection on mens pants.
- CMCharlotte MaarfiSep 25, 20254.0Well organized and stocked. I found some unique items.
- MEMichael Vincent EmbreeSep 11, 20253.0Overly comrowded with merchandise
- RBRick BoguskieJun 25, 20252.0To high on their prices for merchandise given to them for free. I will not go back. Store was a mess too. I guess they higher up people need more money.
Frequently Asked Questions About Goodwill Retail Store
How do I decide what to donate?
Follow the "One-Year Rule": If the item has not been worn, used or played within the past year, it has probably served its usefulness in your household.
What is the return policy?
Items can be returned for store credit within 3 days of purchase with receipt.
How can I decide what items to donate to Goodwill Retail Store?
Follow the "One-Year Rule": If the item has not been worn, used, or played with in the past year, it has probably served its usefulness in your household and is a good candidate for donation.
What is Goodwill Retail Store's return policy?
Items can be returned for store credit within 3 days of purchase with a receipt.
Where is Goodwill Retail Store located and what are its hours?
Goodwill Retail Store is located at 670B Nashville Pike, Gallatin, TN 37066-3196, US. It is open Monday through Saturday from 9:00 AM to 8:00 PM and Sunday from 10:00 AM to 6:00 PM.
What payment options does Goodwill Retail Store accept?
Goodwill Retail Store accepts Apple Pay, cash, Discover, MasterCard, and Visa for payments.
Is Goodwill Retail Store accessible for people with disabilities?
Yes, the store has wheelchair accessible entrance, parking, and restrooms to accommodate visitors with disabilities.
What is the mission of Goodwill Industries of Middle Tennessee?
Goodwill Industries of Middle Tennessee aims to provide all people with opportunities to reach their fullest potential through the power of work, employing many individuals with disabilities or disadvantages in Middle and West Tennessee.
Are there any donation centers near Goodwill Retail Store?
Yes, the Goodwill Donation Express Center is located nearby for your convenience when donating items.
What other thrift or consignment stores are near Goodwill Retail Store?
Nearby options include the Habitat For Humanity Re-Store and Goodwill Industries of Middle Tennessee, Inc., which also supports charitable and community services.
What nearby places can I visit for home improvement or hardware supplies?
Tractor Supply Co. and PPG Paint Store are nearby for outdoor gear, hardware, and building supplies if you need them before or after visiting Goodwill Retail Store.
What are some nearby dining and personal care options near Goodwill Retail Store?
You can find Panda Chinese Restaurant for dining, as well as beauty salons like Nails by Jana and Victoria J Salon for personal care close to the store.