At Shane Co., we’re Nashville's friend & jeweler. Our four generations as a family business give us the expertise to help you with all your fine jewelry needs. See our incredible loose diamonds and colorful gemstones up close, then choose your favorite to design your dream engagement ring. We’re proud to offer a wide selection of pieces created by our in-house design team, from wedding bands to gifts for any occasion. Plus, our fine jewelry is protected by our free unmatched lifetime warranty.
Many customers praised the staff for being friendly, knowledgeable, and patient, with several specific mentions of employees like Anita, Megan, and Chelsea providing exceptional service.
Product Quality
Customers expressed satisfaction with the quality of jewelry and the variety of options available, often highlighting successful purchases of engagement and wedding rings.
Negative Experiences
Some customers reported negative experiences, including feelings of being ignored or receiving poor service, particularly related to financing and staff interactions.
Overall Satisfaction
Despite some negative feedback, many customers indicated they would return for future purchases and recommended the store to others, citing a generally positive experience.
GH
Gracie Hendrix
Dec 29, 2025
5.0
Went today to buy my husband’s wedding band and a ring for my wedding set. We had an amazing experience with Joe E, he asked what we came in for and he showed us exactly that and explained the differences between men’s wedding bands. He then helped me find a ring that stacked perfectly with my engagement ring. He was so helpful and not pushy on any products which we are thankful for. We also felt that jewelry here was reasonably priced compared to other jewelry stores. The atmosphere is welcoming and comfortable while shopping. We will be returning for other products in the future!
EW
Elizabeth Worley
Dec 24, 2025
5.0
We worked with Dylan to get a moment for having our first baby. He listened to what we were looking for and brought us some beautiful options that contained our baby’s birthstone. We ended up picking the first one he brought out! Give Dylan a raise! He deserves it! Made everything quick, easy, and enjoyable.
HP
Holly Palmer
Dec 22, 2025
5.0
Joe was an absolute pleasure the work with! He helped me pick out a new crown for ring, when no one else has ever mentioned that to me before. He was so patient and kind and so knowledgeable. I will be requesting him for any future needs/wants. Thanks again Joe for wonderful customer service!
MK
Mary Kinzer
Dec 11, 2025
1.0
My experience shopping for an engagement ring was terrible. Staff repeatedly ignored me and displayed microaggressions, discriminatory behavior, and outright judgment. I waited nearly 35 minutes before anyone acknowledged me, while other customers who arrived later were greeted immediately with a hello or a promise to be right with them. When I returned to pick up the ring paid in full I encountered the same off‑putting attitude, and despite telling the associate it was an engagement ring, I was handed the ring in a plain bag. I will not be returning; my business and presence are clearly unwelcome.
RP
Ryan Parr
Dec 11, 2025
5.0
I had such an amazing experience from start to finish working with Shane Co. and Megan. I went in looking for an engagement ring, and Megan made the whole process so easy and enjoyable. She really listened to what I wanted, walked me through all the options, and never made me feel rushed or pressured.
Her knowledge and friendliness made such a difference, and I honestly felt like she was just as excited about finding the perfect ring as I was. The whole team was great, but Megan especially went above and beyond.
I couldn’t be happier with the ring or the experience. If you’re shopping for an engagement ring, definitely ask for Megan!
Shane Co. offers a wide selection of fine jewelry including engagement rings, wedding bands, diamonds, rubies, sapphires, pearls, rings, necklaces, earrings, bracelets, cufflinks, fashion rings, gifts, and men's jewelry.
Does Shane Co. provide an in-store pickup option?
Yes, Shane Co. offers in-store pickup services for customer convenience.
What is the lifetime warranty policy at Shane Co.?
All fine jewelry at Shane Co. is protected by a free unmatched lifetime warranty, ensuring long-term protection for your purchases.
What are the operating hours of Shane Co. in Franklin, TN?
Shane Co. is open Monday to Wednesday from 10:00 AM to 7:00 PM, Thursday and Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 5:00 PM.
Is Shane Co. closed on certain holidays?
Yes, Shane Co. is closed on Thanksgiving Day (November 27, 2025), Christmas Day (December 25, 2025), and New Year's Day (January 1, 2026).
What payment options does Shane Co. accept?
Shane Co. accepts a variety of payment methods including American Express, Android Pay, Apple Pay, Cash, Check, Discover, Financing, Klarna, MasterCard, PayPal, Samsung Pay, and Visa.
Does Shane Co. offer jewelry repair services?
Yes, Shane Co. provides professional jewelry repair services to keep your pieces in excellent condition.
What nearby restaurants can customers visit before or after shopping at Shane Co.?
Customers can enjoy meals at nearby restaurants like Bonefish Grill for seafood and American cuisine, Jack in the Box for fast food and Mexican dishes, Wendy's for burgers, and Waffle House for breakfast and brunch.
Are there financial services near Shane Co. for customer convenience?
Yes, nearby financial service options include Simmons Bank and Chase ATM, offering banking and ATM services close to Shane Co.
What nearby shopping options are available around Shane Co.?
Nearby shopping includes La-Z-Boy Furniture Galleries and Marti And Liz, a shoe and clothing store, providing customers with additional retail options near Shane Co.