Business Details
About
Jewelry Store
At Shane Co., we’re Nashville's friend & jeweler. Our four generations as a family business give us the expertise to help you with all your fine jewelry needs. See our incredible loose diamonds and colorful gemstones up close, then choose your favorite to design your dream engagement ring. We’re proud to offer a wide selection of pieces created by our in-house design team, from wedding bands to gifts for any occasion. Plus, our fine jewelry is protected by our free unmatched lifetime warranty.
Details
- DeliveryNot available
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.7
746 reviews
5 stars
664
4 stars
25
3 stars
14
2 stars
13
1 star
30
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, attentive, and helpful throughout their shopping experience.
Knowledgeable Staff
Numerous reviews highlighted the staff's expertise and ability to provide valuable information about products without being pushy.
Mixed Experiences
While many had positive interactions, some customers reported poor service, particularly regarding follow-up and financing processes.
Product Quality
Customers expressed satisfaction with the quality of jewelry and the variety of options available.
Pressure-Free Environment
Several reviews noted the non-pressuring sales approach, allowing customers to make informed decisions at their own pace.
- MMMegan MasonNov 13, 20255.0Chelsea is absolutely amazing, she was so attentive and kind
- BBbeth burkeNov 9, 20255.0Meagan was amazing and took her time with us! She showed us everything we were interested in and we totally scored what I was looking for! Can’t wait to pick it up! Thanks Meagan! You were awesome!
- KGKe'Andre GibsonOct 26, 20255.0Megan was extremely helpful and patient while I shopped for the perfect ring for my girlfriend! She helped me in any way she could and was even able to deal with my indecisiveness! Megan was able to help me find the perfect combination and personalization to make the ring that much more special. The entire staff at this location is incredibly friendly and I would highly recommend this place to anyone looking for a ring!
- AAAdamOct 25, 20255.0Chelsea did an amazing job could not recommend her enough! She was very thorough and did an excellent job explaining everything. She answered any questions I had and could not have been more polite and professional! 5 star service for Chelsea and Shane CO.
- TDTyler DavisOct 14, 20252.0I’ve frequented this location many times in the last few years and my last few experiences haven’t been great. I keep returning mostly because one clasp on a necklace I have has broken and needed replacement 4x. Then I also like to visit and trade up my diamond earrings. But the last 3 visits, my customer service experience has been poor. I walk in and the staff ignores me. I end up standing in the showroom like the elephant in the room nobody wants to help. Considering I’m the only Black person I see whenever I’m there, it’s a very bizarre experience with their all white showroom staff. For instance I was just in there on 10/14/25 and traded up a gold necklace. But had to flag down an associate when they all clearly saw me standing there not being helped. Then it appeared the manager woman who was on duty who also ignored me made sure to hover around me to do what I assume was ensure I wasn’t stealing my own gold necklace on the table. For her not to speak but insinuate I would steal … is an annoying racial experience I’m tired of having at this store. Today, a white man walked in 10 mins after me and he was immediately greeted by another white staffer. This has happened my last 3 visits. I’d definitely never go back if my necklace would stop breaking / if they had another location nearby to visit.
Frequently Asked Questions About Shane Co.
What types of jewelry does Shane Co. offer?
Shane Co. offers a wide selection of fine jewelry including engagement rings, wedding bands, diamonds, rubies, sapphires, pearls, rings, necklaces, earrings, bracelets, cufflinks, fashion rings, gifts, and men's jewelry.
Does Shane Co. provide an in-store pickup option?
Yes, Shane Co. offers in-store pickup services for customer convenience.
What is the lifetime warranty policy at Shane Co.?
All fine jewelry at Shane Co. is protected by a free unmatched lifetime warranty, ensuring long-term protection for your purchases.
What are the operating hours of Shane Co. in Franklin, TN?
Shane Co. is open Monday to Wednesday from 10:00 AM to 7:00 PM, Thursday and Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 5:00 PM.
Is Shane Co. closed on certain holidays?
Yes, Shane Co. is closed on Thanksgiving Day (November 27, 2025), Christmas Day (December 25, 2025), and New Year's Day (January 1, 2026).
What payment options does Shane Co. accept?
Shane Co. accepts a variety of payment methods including American Express, Android Pay, Apple Pay, Cash, Check, Discover, Financing, Klarna, MasterCard, PayPal, Samsung Pay, and Visa.
Does Shane Co. offer jewelry repair services?
Yes, Shane Co. provides professional jewelry repair services to keep your pieces in excellent condition.
What nearby restaurants can customers visit before or after shopping at Shane Co.?
Customers can enjoy meals at nearby restaurants like Bonefish Grill for seafood and American cuisine, Jack in the Box for fast food and Mexican dishes, Wendy's for burgers, and Waffle House for breakfast and brunch.
Are there financial services near Shane Co. for customer convenience?
Yes, nearby financial service options include Simmons Bank and Chase ATM, offering banking and ATM services close to Shane Co.
What nearby shopping options are available around Shane Co.?
Nearby shopping includes La-Z-Boy Furniture Galleries and Marti And Liz, a shoe and clothing store, providing customers with additional retail options near Shane Co.