Business Details
About
Jewelry Store
At Shane Co., we’re Nashville's friend & jeweler. Our four generations as a family business give us the expertise to help you with all your fine jewelry needs. See our incredible loose diamonds and colorful gemstones up close, then choose your favorite to design your dream engagement ring. We’re proud to offer a wide selection of pieces created by our in-house design team, from wedding bands to gifts for any occasion. Plus, our fine jewelry is protected by our free unmatched lifetime warranty.
Details
- DeliveryNot available
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.7
754 reviews
5 stars
671
4 stars
25
3 stars
14
2 stars
13
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, attentive, and helpful throughout their shopping experience.
Knowledgeable Staff
Numerous reviews highlighted the staff's expertise and ability to provide valuable information about products without being pushy.
Mixed Experiences
While many had positive interactions, some customers reported poor service, particularly regarding follow-up and financing processes.
Product Quality
Customers expressed satisfaction with the quality of jewelry and the variety of options available.
Pressure-Free Environment
Several reviews noted the non-pressuring sales approach, allowing customers to make informed decisions at their own pace.
- KKKristin2 days ago5.0THE BEST custom experience for getting jewelry!!! My husband and I got my engagement ring and wedding band here. They were friendly, helpful, let us try several options. If you cannot find your wedding set here it doesn’t exist
- KTKyle Turner3 days ago5.0Chelsey was wonderful and very helpful in fulfilling my needs quickly
- GSGreg SmithNov 28, 20255.0I have purchased several pieces of jewelry from the Cool Springs location and the customer service is outstanding! Sandy went above and beyond detanglingling a necklace while I waited.
- ABAshley ByerleyNov 26, 20255.0Anita was wonderful! So knowledgeable and just as excited as I was getting an upgrade to my engagement ring after 7 years of marriage. Thank you for your hospitality and care. We will definitely come back for more upgrades, and I can’t wait to receive my custom ring! Thank you :)
- MYMariam YNov 22, 20255.0Ms. Anita at Shane Co. in Franklin was amazing! Even while juggling multiple customers, she stayed patient, professional, and got us taken care of quickly. We really appreciated her kindness and efficiency. Highly recommend her! 💍✨
Frequently Asked Questions About Shane Co.
What types of jewelry does Shane Co. offer?
Shane Co. offers a wide selection of fine jewelry including engagement rings, wedding bands, diamonds, rubies, sapphires, pearls, rings, necklaces, earrings, bracelets, cufflinks, fashion rings, gifts, and men's jewelry.
Does Shane Co. provide an in-store pickup option?
Yes, Shane Co. offers in-store pickup services for customer convenience.
What is the lifetime warranty policy at Shane Co.?
All fine jewelry at Shane Co. is protected by a free unmatched lifetime warranty, ensuring long-term protection for your purchases.
What are the operating hours of Shane Co. in Franklin, TN?
Shane Co. is open Monday to Wednesday from 10:00 AM to 7:00 PM, Thursday and Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 5:00 PM.
Is Shane Co. closed on certain holidays?
Yes, Shane Co. is closed on Thanksgiving Day (November 27, 2025), Christmas Day (December 25, 2025), and New Year's Day (January 1, 2026).
What payment options does Shane Co. accept?
Shane Co. accepts a variety of payment methods including American Express, Android Pay, Apple Pay, Cash, Check, Discover, Financing, Klarna, MasterCard, PayPal, Samsung Pay, and Visa.
Does Shane Co. offer jewelry repair services?
Yes, Shane Co. provides professional jewelry repair services to keep your pieces in excellent condition.
What nearby restaurants can customers visit before or after shopping at Shane Co.?
Customers can enjoy meals at nearby restaurants like Bonefish Grill for seafood and American cuisine, Jack in the Box for fast food and Mexican dishes, Wendy's for burgers, and Waffle House for breakfast and brunch.
Are there financial services near Shane Co. for customer convenience?
Yes, nearby financial service options include Simmons Bank and Chase ATM, offering banking and ATM services close to Shane Co.
What nearby shopping options are available around Shane Co.?
Nearby shopping includes La-Z-Boy Furniture Galleries and Marti And Liz, a shoe and clothing store, providing customers with additional retail options near Shane Co.