Shane Co.

4.7
754 reviews

About

Jewelry Store
At Shane Co., we’re Nashville's friend & jeweler. Our four generations as a family business give us the expertise to help you with all your fine jewelry needs. See our incredible loose diamonds and colorful gemstones up close, then choose your favorite to design your dream engagement ring. We’re proud to offer a wide selection of pieces created by our in-house design team, from wedding bands to gifts for any occasion. Plus, our fine jewelry is protected by our free unmatched lifetime warranty.

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Shane Co.
3006 Mallory Ln, Franklin, TN
37067, United States

Hours

Reviews

4.7
754 reviews
5 stars
671
4 stars
25
3 stars
14
2 stars
13
1 star
31

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, attentive, and helpful throughout their shopping experience.

Knowledgeable Staff

Numerous reviews highlighted the staff's expertise and ability to provide valuable information about products without being pushy.

Mixed Experiences

While many had positive interactions, some customers reported poor service, particularly regarding follow-up and financing processes.

Product Quality

Customers expressed satisfaction with the quality of jewelry and the variety of options available.

Pressure-Free Environment

Several reviews noted the non-pressuring sales approach, allowing customers to make informed decisions at their own pace.
  • KK
    Kristin
    2 days ago
    5.0
    THE BEST custom experience for getting jewelry!!! My husband and I got my engagement ring and wedding band here. They were friendly, helpful, let us try several options. If you cannot find your wedding set here it doesn’t exist
  • KT
    Kyle Turner
    3 days ago
    5.0
    Chelsey was wonderful and very helpful in fulfilling my needs quickly
  • GS
    Greg Smith
    Nov 28, 2025
    5.0
    I have purchased several pieces of jewelry from the Cool Springs location and the customer service is outstanding! Sandy went above and beyond detanglingling a necklace while I waited.
  • AB
    Ashley Byerley
    Nov 26, 2025
    5.0
    Anita was wonderful! So knowledgeable and just as excited as I was getting an upgrade to my engagement ring after 7 years of marriage. Thank you for your hospitality and care. We will definitely come back for more upgrades, and I can’t wait to receive my custom ring! Thank you :)
  • MY
    Mariam Y
    Nov 22, 2025
    5.0
    Ms. Anita at Shane Co. in Franklin was amazing! Even while juggling multiple customers, she stayed patient, professional, and got us taken care of quickly. We really appreciated her kindness and efficiency. Highly recommend her! 💍✨

Frequently Asked Questions About Shane Co.

What types of jewelry does Shane Co. offer?

Shane Co. offers a wide selection of fine jewelry including engagement rings, wedding bands, diamonds, rubies, sapphires, pearls, rings, necklaces, earrings, bracelets, cufflinks, fashion rings, gifts, and men's jewelry.

Does Shane Co. provide an in-store pickup option?

Yes, Shane Co. offers in-store pickup services for customer convenience.