Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Franklin, TN location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.0
903 reviews
5 stars
455
4 stars
219
3 stars
116
2 stars
45
1 star
68
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some staff were praised for being friendly and helpful, others were reported as rude and unhelpful, leading to frustration among customers.
Store Organization
Customers noted that the store was generally clean and organized, but many expressed concerns about long checkout lines and difficulty finding staff for assistance.
Product Availability
Several reviews mentioned a lack of inventory and limited selection in various departments, leading to disappointment among shoppers.
Pricing and Sales
Customers appreciated the sales and discounts available, but some expressed frustration over rising prices and unclear sale promotions.
Staff Assistance
While some customers received excellent assistance from knowledgeable staff, others struggled to find help, indicating inconsistency in staff availability.
- JBJamie BrionesOct 7, 20252.0Only thing good was the people
- GPGayle PrillamanSep 16, 20251.0Buyer beware! I recently purchased a mattress from j c Penny and it has been hell to get it delivered by the HUB group. Any business who uses this delivery company does not care one whit about their customers. I am out of town and have tried repeatedly for 5 days to reach a live person about the delivery. Customer service was not able to help. Who knows if I will ever get this merchandise or if it will be left on my doorstep for several days. Unbelievable! Never again.
- EHElizabeth HowellSep 13, 20253.0Prices are getting out of control. There's a reason why online shopping and Amazon are beating retail stores.
- CACpex AAAJul 27, 20255.0Dennis demonstrated professionalism and patience while showcasing the jewelry; I recommend speaking with him.
- LKLawrence KiblerJun 15, 20251.0Here on a Sunday and only one cashier on the first floor with the line of 10 people
Frequently Asked Questions About JCPenney
What products and brands does JCPenney Franklin offer?
JCPenney Franklin offers a wide variety of products including kids', men's, and women's apparel, footwear, jewelry, accessories, and home furnishings featuring national brands and exclusives like St. John’s Bay, Liz Claiborne, Arizona, and Okie Dokie.
What are the store hours for JCPenney in Franklin, TN?
The store is open Monday to Thursday from 11:00 AM to 7:00 PM, Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Where is JCPenney Franklin located?
JCPenney is located at 1780 Galleria Blvd, in the Cool Springs Galleria mall, Franklin, TN 37067.
Does JCPenney Franklin offer curbside pickup and free shipping?
Yes, JCPenney offers free shipping and curbside pickup services at this location.
What payment methods are accepted at JCPenney Franklin?
JCPenney accepts American Express, Check, Discover, MasterCard, and Visa.
Is JCPenney Franklin accessible for customers with disabilities?
Yes, the store has a wheelchair accessible entrance and offers public restrooms.
Can I shop for beauty products near JCPenney Franklin?
Yes, Sephora inside JCPenney offers beauty and spa products, and Charlotte Tilbury provides cosmetics and beauty supplies nearby.
Where can I find other clothing stores near JCPenney Franklin?
Nearby clothing stores include Art Is In Market, Tilly's, Aerie, Hollister Co., and Cache, offering a variety of fashion options to complement your JCPenney visit.
Are there jewelry stores close to JCPenney Franklin?
Yes, Piercing Pagoda, James Avery Artisan Jewelry, and Banter by Piercing Pagoda are nearby jewelry stores to explore for accessories and fashion jewelry.
What nearby places can I visit before or after shopping at JCPenney Franklin?
You can visit Barnes & Noble for books, Teavana for a relaxing tea experience, or Lovesac for home goods, all located near JCPenney for a well-rounded shopping trip.