Business Details
About
Thrift Store
The vision of our 501(c3) nonprofit organization is that ALL people have the opportunity to reach their fullest potential through the power of work.Goodwill Industries of Middle Tennessee is based in Nashville, Tenn. The agency serves 48 counties throughout Middle and West Tennessee, operating 30 retail stores and two outlet stores, about 53 Donation Express Centers and 13 Career Solutions Centers. The nonprofit is one of Tennessee’s largest employers of people with disabilities with more than 45 percent of our workforce reporting some type of disability or disadvantage. Although affiliated with Goodwill Industries International in Rockville, Md., we operate independently through our own governing board of directors. Goodwill accepts gently-used items that donors no longer want, need or use. Those items are sold either in our retail stores or online at onlinegoodwill.com. Revenue from the sale of donated goods helps fund job training services and programs provided by Goodwill Career Solutions. In addition to retail sales, Goodwill depends on several other revenue sources, including state and local grants.
Details
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.7
251 reviews
5 stars
104
4 stars
61
3 stars
32
2 stars
20
1 star
34
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of positive and negative experiences with staff, with some customers praising friendly service while others report rudeness and lack of empathy from management.
Pricing Issues
Many customers expressed dissatisfaction with high prices on donated items, feeling they are often overpriced compared to retail.
Store Organization
Reviews highlight issues with store organization and cleanliness, with some customers noting that items are poorly arranged and difficult to find.
Product Selection
Customers reported a varied selection of items, with some finding great treasures while others felt the inventory was picked over or lacking.
- CFCasey Flatt5 days ago3.0Not much different than the others, more clothes than anything else.
- THTracie HarrisDec 21, 20254.0Nice staff, multiple selections
- CCCherylDec 10, 20254.0This is a solid Goodwill to return to for occasional treasures. There are some very sweet people working here and others who appear to be troubled, as is true everywhere.
- MOMichelle O'DonnellNov 29, 20251.0The manager (?) scolded us for wanting to carry our PURCHASED table out of the store. Kanisha, dear sweetheart, please understand that the way you treat your customers predicts their future visits to your location. WE WILL NOT BE BACK. I refuse to shop at a store that allows staff BELITTLE customers.
- ALAdam LutherNov 29, 20251.0So picked over. You expect a goodwill in an area like this to have incredible stuff
Frequently Asked Questions About Goodwill Retail Store
How do I decide what to donate?
Follow the "One-Year Rule": If the item has not been worn, used or played within the past year, it has probably served its usefulness in your household.
What is the return policy?
Items can be returned for store credit within 3 days of purchase with receipt.
What items are suitable for donation at Goodwill Retail Store?
Donors should follow the "One-Year Rule": If an item hasn't been worn, used, or played with in the past year, it is likely ready to be donated.
What is Goodwill Retail Store's return policy?
Items can be returned for store credit within 3 days of purchase with a receipt.
What are the operating hours for Goodwill Retail Store in Franklin, TN?
The store is open Monday to Saturday from 9:00 AM to 8:00 PM and Sundays from 10:00 AM to 6:00 PM.
What payment methods does Goodwill Retail Store accept?
Goodwill accepts Apple Pay, Cash, Discover, Mastercard, and Visa as payment options.
Is Goodwill Retail Store wheelchair accessible?
Yes, the store has wheelchair accessible entrance, parking, and restrooms.
Where is Goodwill Retail Store located?
Goodwill Retail Store is located at 1203 Murfreesboro Rd., Ste. 135, Franklin, TN 37064-6610, USA.
Can I visit donation centers near Goodwill Retail Store?
Yes, there's a Goodwill Donation Express Center nearby where you can easily drop off donations before or after shopping at the store.
What other Goodwill facilities are near the Goodwill Retail Store in Franklin?
You can visit Goodwill Industries of Middle Tennessee, Inc. and another Goodwill location named Goodwill, Franklin Tn. nearby for additional services and thrift shopping options.
Are there convenient dining options near Goodwill Retail Store in Franklin?
Yes, nearby dining options include Wingstop for chicken wings, Los Primos for Mexican cuisine, and Pasta and Cream for Italian food and ice cream.
What stores are close to Goodwill Retail Store for additional shopping needs?
Nearby stores include Kroger for groceries and pharmacy needs, Braswell & Son Murfreesboro Road for jewelry and fashion accessories, and Dollar General for discount retail items.