Brand Certified
Goodwill Retail Store
3.7(253 reviews)
Certified by Goodwill Retail Store • Mar 01, 2026
Business Details
1203 Murfreesboro Rd., Franklin, TN
37064-6610, United States
Certified by Goodwill Retail Store • Mar 01, 2026
(615) 346-1651
Certified by Goodwill Retail Store • Mar 01, 2026
http://www.giveit2goodwill.org
Certified by Goodwill Retail Store • Mar 01, 2026
About
Certified by Goodwill Retail Store • Mar 01, 2026
Thrift Store
The vision of our 501(c3) nonprofit organization is that ALL people have the opportunity to reach their fullest potential through the power of work.Goodwill Industries of Middle Tennessee is based in Nashville, Tenn. The agency serves 48 counties throughout Middle and West Tennessee, operating 30 retail stores and two outlet stores, about 53 Donation Express Centers and 13 Career Solutions Centers. The nonprofit is one of Tennessee’s largest employers of people with disabilities with more than 45 percent of our workforce reporting some type of disability or disadvantage. Although affiliated with Goodwill Industries International in Rockville, Md., we operate independently through our own governing board of directors. Goodwill accepts gently-used items that donors no longer want, need or use. Those items are sold either in our retail stores or online at onlinegoodwill.com. Revenue from the sale of donated goods helps fund job training services and programs provided by Goodwill Career Solutions. In addition to retail sales, Goodwill depends on several other revenue sources, including state and local grants.
Details
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Certified by Goodwill Retail Store • Mar 01, 2026
Hours
Certified by Goodwill Retail Store • Mar 01, 2026
Reviews
3.7
253 reviews
5 stars
106
4 stars
61
3 stars
32
2 stars
20
1 star
34
What are people saying?
AI-generated from recent customer reviews
Customer Service
Several customers reported negative experiences with rude or unhelpful staff, particularly managers, leading to feelings of disrespect and disappointment.
Pricing Issues
Many reviews highlighted concerns about high prices for donated items, with some customers feeling that prices were unreasonable compared to retail.
Store Organization
Customers noted that the store was often disorganized, with items poorly shelved and difficult to find, impacting the overall shopping experience.
Cleanliness
Some customers praised the cleanliness of the store, while others found it to be dirty and poorly maintained.
Product Selection
The selection of items varied, with some customers finding great treasures while others felt the inventory was picked over or lacking.
- PHPamela Hatcher6 days ago5.0Great selection of items. Very clean & organized store.
- CFCasey FlattJan 7, 20263.0Not much different than the others, more clothes than anything else.
- THTracie HarrisDec 21, 20254.0Nice staff, multiple selections
- CCCherylDec 10, 20254.0This is a solid Goodwill to return to for occasional treasures. There are some very sweet people working here and others who appear to be troubled, as is true everywhere.
- MOMichelle O'DonnellNov 29, 20251.0The manager (?) scolded us for wanting to carry our PURCHASED table out of the store. Kanisha, dear sweetheart, please understand that the way you treat your customers predicts their future visits to your location. WE WILL NOT BE BACK. I refuse to shop at a store that allows staff BELITTLE customers.
Frequently Asked Questions About Goodwill Retail Store
How do I decide what to donate?
Follow the "One-Year Rule": If the item has not been worn, used or played within the past year, it has probably served its usefulness in your household.
What is the return policy?
Items can be returned for store credit within 3 days of purchase with receipt.
What items are suitable for donation at Goodwill Retail Store?
Donors should follow the "One-Year Rule": If an item hasn't been worn, used, or played with in the past year, it is likely ready to be donated.
What is Goodwill Retail Store's return policy?
Items can be returned for store credit within 3 days of purchase with a receipt.
What are the operating hours for Goodwill Retail Store in Franklin, TN?
The store is open Monday to Saturday from 9:00 AM to 8:00 PM and Sundays from 10:00 AM to 6:00 PM.
What payment methods does Goodwill Retail Store accept?
Goodwill accepts Apple Pay, Cash, Discover, Mastercard, and Visa as payment options.
Is Goodwill Retail Store wheelchair accessible?
Yes, the store has wheelchair accessible entrance, parking, and restrooms.
Where is Goodwill Retail Store located?
Goodwill Retail Store is located at 1203 Murfreesboro Rd., Ste. 135, Franklin, TN 37064-6610, USA.
Can I visit donation centers near Goodwill Retail Store?
Yes, there's a Goodwill Donation Express Center nearby where you can easily drop off donations before or after shopping at the store.
What other Goodwill facilities are near the Goodwill Retail Store in Franklin?
You can visit Goodwill Industries of Middle Tennessee, Inc. and another Goodwill location named Goodwill, Franklin Tn. nearby for additional services and thrift shopping options.
Are there convenient dining options near Goodwill Retail Store in Franklin?
Yes, nearby dining options include Wingstop for chicken wings, Los Primos for Mexican cuisine, and Pasta and Cream for Italian food and ice cream.
What stores are close to Goodwill Retail Store for additional shopping needs?
Nearby stores include Kroger for groceries and pharmacy needs, Braswell & Son Murfreesboro Road for jewelry and fashion accessories, and Dollar General for discount retail items.
Brand Certified Facts from Goodwill Retail Store
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Certified March 01, 2026Yext Knowledge Graph
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