Business Details
About
Thrift Store
The vision of our 501(c3) nonprofit organization is that ALL people have the opportunity to reach their fullest potential through the power of work.Goodwill Industries of Middle Tennessee is based in Nashville, Tenn. The agency serves 48 counties throughout Middle and West Tennessee, operating 30 retail stores and two outlet stores, about 53 Donation Express Centers and 13 Career Solutions Centers. The nonprofit is one of Tennessee’s largest employers of people with disabilities with more than 45 percent of our workforce reporting some type of disability or disadvantage. Although affiliated with Goodwill Industries International in Rockville, Md., we operate independently through our own governing board of directors. Goodwill accepts gently-used items that donors no longer want, need or use. Those items are sold either in our retail stores or online at onlinegoodwill.com. Revenue from the sale of donated goods helps fund job training services and programs provided by Goodwill Career Solutions. In addition to retail sales, Goodwill depends on several other revenue sources, including state and local grants.
Details
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.8
217 reviews
5 stars
100
4 stars
42
3 stars
40
2 stars
11
1 star
24
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers noted that the store was clean and well-kept, although some mentioned issues with the bathrooms needing attention.
Staff Attitude
Feedback on staff was mixed; while some praised friendly and helpful employees, others reported rude behavior and poor customer service.
Pricing Concerns
Several reviews expressed dissatisfaction with rising prices, stating that items were often overpriced for second-hand goods.
Selection Variety
Customers appreciated the variety of items available, particularly shoes and toys, but some felt the clothing selection was lacking or poorly organized.
Checkout Experience
Multiple reviews highlighted long wait times at checkout, indicating a need for more cashiers during busy periods.
- PPPaul5 days ago5.0Tonnes of clothing, tonight the store looked very good. We'll organized and clean.
- LLLisa Samson LMTSep 30, 20255.0Great shoe selection. They definitely have more and better frames here. I have purchased so many at far less than retail. I always find something good to thrift here.
- THTravis HuberAug 24, 20253.0Mediocre goodwill at best.
- JMJosh MckenzieJun 6, 20255.0Always love the incredible finds at goodwill
- ITIDriveAMopar TooNov 1, 20233.0I love to hit the Goodwills here, in Franklin and Murfreesboro, because I always find some gem to take home with me. I found a Montessori Art Table (at the Franklin Store) last time I came in for $15, once I got the half off ticket price of the day discount. We found a lot of other things, but I spent way too much time at checkout and pick up in the back. The employees were atrocious. The man running the register was rude, I had to repeatedly point out pricing errors, then when I went to pick up the table in the back, the men back there were complaining because I choose a rainy day to pick out furniture. The youngest gentleman I dealt with was the nicest, shocking! And he was the only one willing to make sure the furniture was all safely in the back of my truck. Since I only get to come up here from the rural area where I live a couple times a year, I can’t always control what the weather’s gonna be on the day I’m there. Not that it should matter. The Franklin Store’s #135 employees need an attitude change in the worst way.
Frequently Asked Questions About Goodwill Retail Store
How do I decide what to donate?
Follow the "One-Year Rule": If the item has not been worn, used or played within the past year, it has probably served its usefulness in your household.
What is the return policy?
Items can be returned for store credit within 3 days of purchase with receipt.
What are the operating hours of Goodwill Retail Store in Franklin?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sunday from 10:00 AM to 6:00 PM.
Where is Goodwill Retail Store located and how can I contact them?
Goodwill Retail Store is located at 595 Hillsboro Rd., Franklin, TN 37064-2123. You can contact them by phone at +16157947704.
What payment options are accepted at Goodwill Retail Store?
The store accepts Apple Pay, cash, Discover, Mastercard, and Visa for payments.
Does Goodwill Retail Store have wheelchair accessible facilities?
Yes, Goodwill Retail Store has wheelchair accessible entrance, parking, and restrooms.
How do I decide what items to donate to Goodwill?
Use the "One-Year Rule": If an item hasn't been worn, used, or played with in the past year, it may be time to donate it.
What is the return policy at Goodwill Retail Store?
Items can be returned for store credit within 3 days of purchase with a receipt.
How can I donate items if I want a convenient drop-off option near Goodwill Retail Store?
You can use the nearby Goodwill Donation Express Center for easy and quick donations.
Are there dining options near Goodwill Retail Store where I can eat before or after shopping?
Yes, nearby restaurants include Taqueria Jalisco, Sakura (Japanese cuisine), Sal's Family Pizza, Nashville Pizza Company, and The Pond pub.
If I need locksmith services near Goodwill Retail Store, where can I go?
KeyMe Locksmiths and Johnson Lock & Key are nearby places you can visit for locksmith and key services.
What types of community or educational services are available near Goodwill Retail Store?
Nearby you can find Franklin Hair Academy for cosmetology education and several martial arts clubs like Harvest Martial Arts and Spartacus Brazilian Jiu-Jitsu Academy for fitness and sports instruction.