American Eagle

Reviews

• XH

  Xinyue Huang

  Jan 20, 2026
  1.0
  I had a terrible experience at this American Eagle. I came to return a sweater I received as a gift and provided the gift receipt and online order number. Their own return policy says it can be refunded to the original payment method, but the staff (Jesse and Cedar) insisted I could only get store credit or bring the physical card—something impossible for a gift. They refused to print the return policy when I asked, were dismissive, and the manager Jesse had an especially unprofessional attitude. Afterward, I called American Eagle customer service, and they confirmed I should have been able to get the refund. Clearly, the staff here are not trained on the return policy and treat customers poorly. I left without any resolution. Very disappointed.
• AC

  Amelia Cox

  Dec 14, 2023
  1.0
  I went in to try and find some stuff for Christmas, first off nobody asked me if I needed help and I don’t wanna hear that they were busy because they had enough time to hang around in a circle and gossip. I went to go check out and was really confused about where I needed to line up so I stood behind someone who was probably confused as well about where to stand, there was a rope thing to the side but it had a, “exit here” or something type of sign so I figured it was placed there for something else. Anyways, I person in front of me went to the cashier as she called them over, so I was next in line. This other woman walked up but was by the rope, I get it maybe she was right to stand there but like I said I was confused. When it was supposed to be my turn, the next wills her to learn to available cashier said, “you aren’t in line so I’m taking her”. Why did they take the people in front of me then? How is that fair, it wasn’t a long wait I get that for me to simply walk over to where the woman was by the rope, but I feel like if the people in front of me got checked out why did I have to be ignored or pushed to the side when it isn’t busy? Really rude, honestly felt like the manager probably was in the back not helping the team because to let your crew just act however and not be able to see that kinda thing happen is stupid. Won’t be back, kinda lame since I used to love this location but something today just pushed me. The girl who checked me out was nice, she wasn’t the one who told me to get in line, Mashallah hopefully the girl finds peace and learns to share that with the world instead of holding to herself.

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