The vision of our 501(c3) nonprofit organization is that ALL people have the opportunity to reach their fullest potential through the power of work.Goodwill Industries of Middle Tennessee is based in Nashville, Tenn. The agency serves 48 counties throughout Middle and West Tennessee, operating 30 retail stores and two outlet stores, about 53 Donation Express Centers and 13 Career Solutions Centers. The nonprofit is one of Tennessee’s largest employers of people with disabilities with more than 45 percent of our workforce reporting some type of disability or disadvantage. Although affiliated with Goodwill Industries International in Rockville, Md., we operate independently through our own governing board of directors. Goodwill accepts gently-used items that donors no longer want, need or use. Those items are sold either in our retail stores or online at onlinegoodwill.com. Revenue from the sale of donated goods helps fund job training services and programs provided by Goodwill Career Solutions. In addition to retail sales, Goodwill depends on several other revenue sources, including state and local grants.
Geez, I understand Goodwill, no longer offers free bags for your purchased items, but I didn’t realize after paying for your clothes and such they just make a big pile then stand there and stare at you. They don’t even bother to fold your clothes or anything so sad.
RS
Rita Spillman-Bills
Dec 8, 2025
5.0
Store is well organized and free of clutter. Shoes way over priced. That bummed me out. No fabric to be found😪, and no crafting projects either😪. Everything (except clothing, material) was placed according to color so Christmas was in every color section, it was fun searching for the treasures. Associates were friendly and informative.
HA
Harry Azrack
Oct 18, 2025
5.0
Great place to shop if your on a budget. The staff is very kind and courteous. The guy named Cody was a huge help to me and he helped me find exactly what I was looking for. Definitely will be back!
SP
Stacy Prosperi
Sep 9, 2024
5.0
Always find great deals and the staff is very helpful!
Frequently Asked Questions About Goodwill Retail Store
How do I decide what to donate?
Follow the "One-Year Rule": If the item has not been worn, used or played within the past year, it has probably served its usefulness in your household.
What is the return policy?
Items can be returned for store credit within 3 days of purchase with receipt.
How do I decide what items to donate to Goodwill Retail Store?
Follow the "One-Year Rule": If the item has not been worn, used, or played with in the past year, it has likely served its usefulness and can be donated.
What is Goodwill Retail Store's return policy?
Items can be returned for store credit within 3 days of purchase with the original receipt.
What are the store hours for Goodwill Retail Store?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Where is Goodwill Retail Store located?
It is located at 1106 N. Main St., Former Rite-Aid Building, Crossville, TN 38555.
What payment options does Goodwill Retail Store accept?
The store accepts Apple Pay, Cash, Discover, MasterCard, and Visa.
Does Goodwill Retail Store have wheelchair accessible facilities?
Yes, the store has wheelchair accessible entrance, parking, and restrooms.
What nearby places can I visit before or after shopping at Goodwill Retail Store?
You can visit nearby places such as McAlister's Deli and Jersey Mike's Subs for a meal, or Threads of Hope thrift store for additional shopping.
Is there a nearby location where I can donate items easily?
Yes, the Goodwill Donation Express Center nearby accepts donations conveniently to support the cause.
Where can I get automotive services near Goodwill Retail Store?
Nearby options for automotive services include Take 5 Oil Change, Select Auto, and Shadden Tire Discounters.
How can I connect with Goodwill Retail Store online and on social media?
You can visit their website at http://giveit2goodwill.org and follow them on Facebook, LinkedIn, Instagram (@giveit2goodwill), and TikTok (@giveit2goodwill).
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