The vision of our 501(c3) nonprofit organization is that ALL people have the opportunity to reach their fullest potential through the power of work.Goodwill Industries of Middle Tennessee is based in Nashville, Tenn. The agency serves 48 counties throughout Middle and West Tennessee, operating 30 retail stores and two outlet stores, about 53 Donation Express Centers and 13 Career Solutions Centers. The nonprofit is one of Tennessee’s largest employers of people with disabilities with more than 45 percent of our workforce reporting some type of disability or disadvantage. Although affiliated with Goodwill Industries International in Rockville, Md., we operate independently through our own governing board of directors. Goodwill accepts gently-used items that donors no longer want, need or use. Those items are sold either in our retail stores or online at onlinegoodwill.com. Revenue from the sale of donated goods helps fund job training services and programs provided by Goodwill Career Solutions. In addition to retail sales, Goodwill depends on several other revenue sources, including state and local grants.
Great place to shop if your on a budget. The staff is very kind and courteous. The guy named Cody was a huge help to me and he helped me find exactly what I was looking for. Definitely will be back!
AH
Ashley Holman
Sep 4, 2025
1.0
It wasn't very good. The women working there were extremely hateful. Everything was very outdated.
DR
Destinee Rianee
Aug 24, 2025
1.0
This place is disgusting and price gouges. First time here and will never go back. YOU GET THESE ITEMS FOR FREE. And to post them for more then you can get them new is diabolical. Kids clothes ranging from $3.99 to 12.99 is CRAZY greed is an ugly thing. Shame on you.
Frequently Asked Questions About Goodwill Retail Store
How do I decide what to donate?
Follow the "One-Year Rule": If the item has not been worn, used or played within the past year, it has probably served its usefulness in your household.
What is the return policy?
Items can be returned for store credit within 3 days of purchase with receipt.
How do I decide what items to donate to Goodwill Retail Store?
Follow the "One-Year Rule": If the item has not been worn, used, or played with in the past year, it has likely served its usefulness and can be donated.
What is Goodwill Retail Store's return policy?
Items can be returned for store credit within 3 days of purchase with the original receipt.
What are the store hours for Goodwill Retail Store?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Where is Goodwill Retail Store located?
It is located at 1106 N. Main St., Former Rite-Aid Building, Crossville, TN 38555.
What payment options does Goodwill Retail Store accept?
The store accepts Apple Pay, Cash, Discover, MasterCard, and Visa.
Does Goodwill Retail Store have wheelchair accessible facilities?
Yes, the store has wheelchair accessible entrance, parking, and restrooms.
What nearby places can I visit before or after shopping at Goodwill Retail Store?
You can visit nearby places such as McAlister's Deli and Jersey Mike's Subs for a meal, or Threads of Hope thrift store for additional shopping.
Is there a nearby location where I can donate items easily?
Yes, the Goodwill Donation Express Center nearby accepts donations conveniently to support the cause.
Where can I get automotive services near Goodwill Retail Store?
Nearby options for automotive services include Take 5 Oil Change, Select Auto, and Shadden Tire Discounters.
How can I connect with Goodwill Retail Store online and on social media?
You can visit their website at http://giveit2goodwill.org and follow them on Facebook, LinkedIn, Instagram (@giveit2goodwill), and TikTok (@giveit2goodwill).