Business Details
About
Thrift Store
The vision of our 501(c3) nonprofit organization is that ALL people have the opportunity to reach their fullest potential through the power of work.Goodwill Industries of Middle Tennessee is based in Nashville, Tenn. The agency serves 48 counties throughout Middle and West Tennessee, operating 30 retail stores and two outlet stores, about 53 Donation Express Centers and 13 Career Solutions Centers. The nonprofit is one of Tennessee’s largest employers of people with disabilities with more than 45 percent of our workforce reporting some type of disability or disadvantage. Although affiliated with Goodwill Industries International in Rockville, Md., we operate independently through our own governing board of directors. Goodwill accepts gently-used items that donors no longer want, need or use. Those items are sold either in our retail stores or online at onlinegoodwill.com. Revenue from the sale of donated goods helps fund job training services and programs provided by Goodwill Career Solutions. In addition to retail sales, Goodwill depends on several other revenue sources, including state and local grants.
Details
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Goodwill Retail Store
405 S. James M. Campbell Blvd., Columbia, TN
38401-4387, United States
Hours
Reviews
4.0
487 reviews
5 stars
244
4 stars
107
3 stars
70
2 stars
24
1 star
42
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Some customers noted that the store is clean and well-organized, while others reported issues with unsanitary conditions and dirty items.
Customer Service
Feedback on staff behavior is mixed; some customers found employees friendly and helpful, while others experienced rudeness and poor service.
Pricing
Many customers feel that prices are too high for donated items, with some expressing frustration over rising costs and perceived unfair pricing practices.
Merchandise Quality
Customers reported a varied selection of merchandise, with some finding great deals and others noting that items were often damaged or of low quality.
Donation Experience
Several reviews highlighted negative experiences with the donation process, including unhelpful staff and strict policies that deterred customers from donating.
- ASAngela Chaney. StricklandOct 26, 20255.0At 50% off blue tags and 99 cent red tags today
- MLMiss LOct 22, 20253.0Goodwill in Columbia is probably honestly one of the worst locations in terms of merchandise in the store and the prices. A couple weeks ago my mother was in the store and one of the employees was putting out merchandise and when she asked him if he would put out an item so she could purchase it and not just take it out of the bin he told her that the item was worth a lot more than the price tag already put on the item and he was going to have to take it to the back to have them reprice it so she wasn't able to purchase it. The same employee was also seen putting out merchandise and hiding a particular item under other items so it couldn't be seen. I myself have seen him looking up items on his phone to check the value. I'm not real sure why he is so concerned with the value since all items are donated. Most of the employees at this location are very friendly. One of the biggest problems with this store is that there is a group of "regular" customers who hang out waiting on items to be put out and when items are brought out the group of customers will almost knock others down to get to the bins. Today I was in the store and that particular group of customers swarmed the employee with the shoe bin trying to look in and had an entire section around the shoes blocked where other customers couldn't get through. I go in this location a lot on my lunch break from work and it is very frustrating having to deal with this type of behavior from customers.
- FFFROSTED_FLAKESOct 4, 20251.0There where rats poop in my bag
- JKJeannie KnightSep 23, 20254.0This store is almost 2 hours away but I was here on business so I had to check it out. Typical Goodwill.. I hate that all the sizes were mixed together in the kids section but at least girls and boys were separated. It's a little cheaper than the Shelbyville and Tullahoma ones on kids clothing. About the same on other stuff.
- KLKelly LynchSep 20, 20255.0Easily the best goodwill I’ve been able to and likely the only one I’ll ever step foot in. Clean, large selection, and organized.
Frequently Asked Questions About Goodwill Retail Store
How do I decide what to donate?
Follow the "One-Year Rule": If the item has not been worn, used or played within the past year, it has probably served its usefulness in your household.
What is the return policy?
Items can be returned for store credit within 3 days of purchase with receipt.
What items are suitable for donation to Goodwill Retail Store?
Follow the "One-Year Rule": If an item has not been worn, used or played with in the past year, it is likely suitable for donation.
What is the return policy at Goodwill Retail Store?
Items can be returned for store credit within 3 days of purchase with a receipt.
What are the operating hours for Goodwill Retail Store?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.
What payment methods are accepted at Goodwill Retail Store?
You can pay using Apple Pay, cash, Discover, MasterCard, and Visa.
Is Goodwill Retail Store accessible for customers with disabilities?
Yes, it has wheelchair accessible entrance, parking, and restrooms.
Where is Goodwill Retail Store located?
It is located at 405 S. James M. Campbell Blvd., Columbia, TN 38401-4387, USA.
How does donating items to Goodwill help the community?
Proceeds from sales fund job training programs and services through Goodwill Career Solutions, helping individuals reach their fullest potential through work.
Are there nearby donation centers for convenience?
Yes, the Goodwill Donation Express Center is nearby, making it easy to donate items quickly and support local job programs.
What nearby dining options are available near Goodwill Retail Store?
You can visit Catfish Campus Restaurant, a seafood and American restaurant, or Subway for sandwiches, both located close to the store for a meal before or after shopping.
Are there automotive services close to Goodwill Retail Store for customers who need them?
Yes, CARQUEST Auto Parts, NAPA Auto Parts - QUALITY PARTS EXPRESS INC, and Gateway Tire and Service Center are nearby, providing auto parts and repair services conveniently located close to the store.