The vision of our 501(c3) nonprofit organization is that ALL people have the opportunity to reach their fullest potential through the power of work.Goodwill Industries of Middle Tennessee is based in Nashville, Tenn. The agency serves 48 counties throughout Middle and West Tennessee, operating 30 retail stores and two outlet stores, about 53 Donation Express Centers and 13 Career Solutions Centers. The nonprofit is one of Tennessee’s largest employers of people with disabilities with more than 45 percent of our workforce reporting some type of disability or disadvantage. Although affiliated with Goodwill Industries International in Rockville, Md., we operate independently through our own governing board of directors. Goodwill accepts gently-used items that donors no longer want, need or use. Those items are sold either in our retail stores or online at onlinegoodwill.com. Revenue from the sale of donated goods helps fund job training services and programs provided by Goodwill Career Solutions. In addition to retail sales, Goodwill depends on several other revenue sources, including state and local grants.
“I recently visited Goodwill and had a disappointing experience. I had a small item in my cart, and a staff member took it from me, saying someone would pick it up with their car, even though it was only a 5 pound item. I had been carrying it in my cart while browsing for over 20 minutes, so the situation felt unnecessary and frustrating. I hope the store can address this to improve the shopping experience for customers
CW
Christina Wheeler
Apr 4, 2026
1.0
Large store but dirty, they don't honor prices as marked. When addresses Mgr is extremely rude.
RD
Randi Dobrich
Mar 24, 2026
2.0
Everything is a set price or higher now, so you no longer get good deals. All womens dresses are at least $7.99, clothes 6.99....so I'm not going to pay 6.99 for a used Walmart tshirt.
Shoes were priced really high as well.
Not everyone is a reseller. Most people shop second hand because it's all they can afford.
And good luck finding the tag color of the week, the employees pull them off the shelf.
EE
elda
Mar 9, 2026
5.0
I found something today that I wasn't even looking for. It was already in my Amazon cart, but I managed to find it brand new for even less. It’s a reminder that you never know what you might find if you look around.
MM
Melissa McDonald
Feb 21, 2026
5.0
If you’re looking for a suit for a man or a woman check out Goodwill Needmore rd. I paid $7 for a dress suite and hubby $8 . It look like it was made for him. The place is definitely organized and I really appreciate that.
Frequently Asked Questions About Goodwill Retail Store
How do I decide what to donate?
Follow the "One-Year Rule": If the item has not been worn, used or played within the past year, it has probably served its usefulness in your household.
What is the return policy?
Items can be returned for store credit within 3 days of purchase with receipt.
What are the Goodwill Retail Store's hours of operation?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sundays from 10:00 AM to 6:00 PM.
Where is the Goodwill Retail Store located?
It is located at 2001 Needmore Rd., Clarksville, TN 37042-4503, United States.
How do I decide what items to donate to Goodwill?
You can follow the "One-Year Rule": If the item has not been worn, used, or played with in the past year, it likely has served its purpose in your household and is good to donate.
What is Goodwill's return policy?
Items can be returned for store credit within 3 days of purchase with a receipt.
What payment options are accepted at the Goodwill Retail Store?
The store accepts Apple Pay, cash, Discover, MasterCard, and Visa.
Does the Goodwill Retail Store have wheelchair accessible facilities?
Yes, the store has wheelchair accessible entrance, parking, and restrooms.
How can I learn more about Goodwill's mission and services?
Visit their website at http://giveit2goodwill.org or follow them on LinkedIn and TikTok for more information.
What nearby places can I visit that are related to Goodwill?
Near the Goodwill Retail Store, you can visit the Goodwill Career Solutions Center for career counseling and the Goodwill Donation Express Center to conveniently donate items.
What are some nearby services or amenities that can enhance a visit to Goodwill?
Nearby, you can find Leola's Salon for beauty services, Robert Clark Park & Natural Area for outdoor activities, and several childcare centers like LaCour's Child Care and Kelly Rose Childcare.
Are there convenient transportation or ATM options near the Goodwill Retail Store?
Yes, nearby options include The Exchange Network and LibertyX Bitcoin ATM for financial services, as well as gas stations like Speedway.
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