Business Details
About
Thrift Store
The vision of our 501(c3) nonprofit organization is that ALL people have the opportunity to reach their fullest potential through the power of work.Goodwill Industries of Middle Tennessee is based in Nashville, Tenn. The agency serves 48 counties throughout Middle and West Tennessee, operating 30 retail stores and two outlet stores, about 53 Donation Express Centers and 13 Career Solutions Centers. The nonprofit is one of Tennessee’s largest employers of people with disabilities with more than 45 percent of our workforce reporting some type of disability or disadvantage. Although affiliated with Goodwill Industries International in Rockville, Md., we operate independently through our own governing board of directors. Goodwill accepts gently-used items that donors no longer want, need or use. Those items are sold either in our retail stores or online at onlinegoodwill.com. Revenue from the sale of donated goods helps fund job training services and programs provided by Goodwill Career Solutions. In addition to retail sales, Goodwill depends on several other revenue sources, including state and local grants.
Details
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.1
548 reviews
5 stars
301
4 stars
118
3 stars
51
2 stars
24
1 star
54
What are people saying?
AI-generated from recent customer reviews
Pricing Issues
Many customers expressed dissatisfaction with high prices for donated items, feeling they were overpriced compared to other thrift stores.
Staff Behavior
Several reviews highlighted rude or unhelpful staff interactions, particularly at the register, which negatively impacted customer experiences.
Store Cleanliness
Customers generally praised the cleanliness and organization of the store, noting it was well-maintained.
Mixed Shopping Experience
While some customers found great items and enjoyed their shopping experience, others reported frustrations with item availability and staff attitudes.
- MWMon Wick6 days ago5.0Interesting finds here
- SSSusan SusanJan 4, 20262.0Ridiculous. I brought one item to be returned because it didn’t fit me and the white lady said I couldn’t get a refund even tho I had my receipt with me. She said she needed the ticket that came with the clothes which said $3.99 like if I was lying. Smh
- IGIgnacio GuzmanJan 3, 20265.0Excelent very Good
- BMBrianah McLaurinDec 17, 20255.0Took a visit to this goodwill location yesterday. I was amazed by there prices compared to other goodwill stores, one of the employees Demaria helped me find what I needed and even gave me some ideas! She was honestly the best!
- ANAdri NoneOct 12, 20251.0Micheal S. the older man that works at the register is a racist rude man . There were some gentlemen that were having issues with communication and paying with cash at the front one of their bills wasnt good but they immediately took out another and paid with that instead. While I was being checked out by Micheal, he kept telling Valerie and Darrell to call ICE until I told him thats rude and he finally looked at me and noticed I also am Latina scoffed then quieted down. No one checked him and told him those comments are inappropriate. Goodwill mission is about helping those in need period. It does not matter what background of any individual comes in and having these individuals at the store servicing those in needs is against company values. I am extremely disgusted by this rude behavior especially because there is absolutely no background information on those gentlemen. A person that publicly speaks like this trying to intimidate others or be rude for no reason other than someome speaking Spanish should not work at a company who's values are to help one another.
Frequently Asked Questions About Goodwill Retail Store
How do I decide what to donate?
Follow the "One-Year Rule": If the item has not been worn, used or played within the past year, it has probably served its usefulness in your household.
What is the return policy?
Items can be returned for store credit within 3 days of purchase with receipt.
What are the Goodwill Retail Store's hours of operation?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sundays from 10:00 AM to 6:00 PM.
Where is the Goodwill Retail Store located?
It is located at 2001 Needmore Rd., Clarksville, TN 37042-4503, United States.
How do I decide what items to donate to Goodwill?
You can follow the "One-Year Rule": If the item has not been worn, used, or played with in the past year, it likely has served its purpose in your household and is good to donate.
What is Goodwill's return policy?
Items can be returned for store credit within 3 days of purchase with a receipt.
What payment options are accepted at the Goodwill Retail Store?
The store accepts Apple Pay, cash, Discover, MasterCard, and Visa.
Does the Goodwill Retail Store have wheelchair accessible facilities?
Yes, the store has wheelchair accessible entrance, parking, and restrooms.
How can I learn more about Goodwill's mission and services?
Visit their website at http://giveit2goodwill.org or follow them on LinkedIn and TikTok for more information.
What nearby places can I visit that are related to Goodwill?
Near the Goodwill Retail Store, you can visit the Goodwill Career Solutions Center for career counseling and the Goodwill Donation Express Center to conveniently donate items.
What are some nearby services or amenities that can enhance a visit to Goodwill?
Nearby, you can find Leola's Salon for beauty services, Robert Clark Park & Natural Area for outdoor activities, and several childcare centers like LaCour's Child Care and Kelly Rose Childcare.
Are there convenient transportation or ATM options near the Goodwill Retail Store?
Yes, nearby options include The Exchange Network and LibertyX Bitcoin ATM for financial services, as well as gas stations like Speedway.