Business Details
About
Thrift Store
The vision of our 501(c3) nonprofit organization is that ALL people have the opportunity to reach their fullest potential through the power of work.Goodwill Industries of Middle Tennessee is based in Nashville, Tenn. The agency serves 48 counties throughout Middle and West Tennessee, operating 30 retail stores and two outlet stores, about 53 Donation Express Centers and 13 Career Solutions Centers. The nonprofit is one of Tennessee’s largest employers of people with disabilities with more than 45 percent of our workforce reporting some type of disability or disadvantage. Although affiliated with Goodwill Industries International in Rockville, Md., we operate independently through our own governing board of directors. Goodwill accepts gently-used items that donors no longer want, need or use. Those items are sold either in our retail stores or online at onlinegoodwill.com. Revenue from the sale of donated goods helps fund job training services and programs provided by Goodwill Career Solutions. In addition to retail sales, Goodwill depends on several other revenue sources, including state and local grants.
Details
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.1
542 reviews
5 stars
297
4 stars
117
3 stars
51
2 stars
23
1 star
54
What are people saying?
AI-generated from recent customer reviews
Staff Behavior
Several customers reported rude or unprofessional behavior from staff, particularly at the register.
Pricing Issues
Many reviews highlighted concerns about high prices for donated items, with some feeling they were overpriced compared to other thrift stores.
Store Cleanliness
The store was frequently noted as clean and well-organized, contributing positively to the shopping experience.
Customer Service
While some customers praised friendly staff, others expressed dissatisfaction with the lack of assistance and poor service during checkout.
Donation Experience
Customers reported negative experiences when donating items, including being asked to sort donations and receiving little to no assistance.
- ANAdri NoneOct 12, 20251.0Micheal S. the older man that works at the register is a racist rude man . There were some gentlemen that were having issues with communication and paying with cash at the front one of their bills wasnt good but they immediately took out another and paid with that instead. While I was being checked out by Micheal, he kept telling Valerie and Darrell to call ICE until I told him thats rude and he finally looked at me and noticed I also am Latina scoffed then quieted down. No one checked him and told him those comments are inappropriate. Goodwill mission is about helping those in need period. It does not matter what background of any individual comes in and having these individuals at the store servicing those in needs is against company values. I am extremely disgusted by this rude behavior especially because there is absolutely no background information on those gentlemen. A person that publicly speaks like this trying to intimidate others or be rude for no reason other than someome speaking Spanish should not work at a company who's values are to help one another.
- LNLeslie NussSep 24, 20251.0Prices are way to high.....are you kidding. .. your getting everything FREEEEEE... really. Midwest prices are way less. I donate all the time....no more!!!!
- GJGinger JohnsonSep 13, 20251.0Priced too high! Manger was rude got there on a Saturday morning at9 an couldn't find 10 green tickets which were the sale of the week color just not good experience at all
- LWLibby WatersAug 23, 20255.0Found alot of new items today
- BSBrian SzlosekAug 16, 20255.0It’s hit or miss as far as what you might find or are looking for. Staff is always friendly.
Frequently Asked Questions About Goodwill Retail Store
How do I decide what to donate?
Follow the "One-Year Rule": If the item has not been worn, used or played within the past year, it has probably served its usefulness in your household.
What is the return policy?
Items can be returned for store credit within 3 days of purchase with receipt.
What are the Goodwill Retail Store's hours of operation?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sundays from 10:00 AM to 6:00 PM.
Where is the Goodwill Retail Store located?
It is located at 2001 Needmore Rd., Clarksville, TN 37042-4503, United States.
How do I decide what items to donate to Goodwill?
You can follow the "One-Year Rule": If the item has not been worn, used, or played with in the past year, it likely has served its purpose in your household and is good to donate.
What is Goodwill's return policy?
Items can be returned for store credit within 3 days of purchase with a receipt.
What payment options are accepted at the Goodwill Retail Store?
The store accepts Apple Pay, cash, Discover, MasterCard, and Visa.
Does the Goodwill Retail Store have wheelchair accessible facilities?
Yes, the store has wheelchair accessible entrance, parking, and restrooms.
How can I learn more about Goodwill's mission and services?
Visit their website at http://giveit2goodwill.org or follow them on LinkedIn and TikTok for more information.
What nearby places can I visit that are related to Goodwill?
Near the Goodwill Retail Store, you can visit the Goodwill Career Solutions Center for career counseling and the Goodwill Donation Express Center to conveniently donate items.
What are some nearby services or amenities that can enhance a visit to Goodwill?
Nearby, you can find Leola's Salon for beauty services, Robert Clark Park & Natural Area for outdoor activities, and several childcare centers like LaCour's Child Care and Kelly Rose Childcare.
Are there convenient transportation or ATM options near the Goodwill Retail Store?
Yes, nearby options include The Exchange Network and LibertyX Bitcoin ATM for financial services, as well as gas stations like Speedway.