The vision of our 501(c3) nonprofit organization is that ALL people have the opportunity to reach their fullest potential through the power of work.Goodwill Industries of Middle Tennessee is based in Nashville, Tenn. The agency serves 48 counties throughout Middle and West Tennessee, operating 30 retail stores and two outlet stores, about 53 Donation Express Centers and 13 Career Solutions Centers. The nonprofit is one of Tennessee’s largest employers of people with disabilities with more than 45 percent of our workforce reporting some type of disability or disadvantage. Although affiliated with Goodwill Industries International in Rockville, Md., we operate independently through our own governing board of directors. Goodwill accepts gently-used items that donors no longer want, need or use. Those items are sold either in our retail stores or online at onlinegoodwill.com. Revenue from the sale of donated goods helps fund job training services and programs provided by Goodwill Career Solutions. In addition to retail sales, Goodwill depends on several other revenue sources, including state and local grants.
I have to say, this is hands down the best Goodwill I have ever visited. And I’ve traveled all over the United States, so I’ve seen a lot of them.
The first thing I noticed when I walked in was how amazing the store smells. It actually has a clean, pleasant scent, almost like a hotel lobby, which is something you rarely experience in a thrift store. It immediately makes the space feel welcoming and well cared for.
The store itself is incredibly clean and beautifully organized. Everything is easy to browse, neatly arranged, and clearly managed with care. You can tell that the team here takes pride in maintaining the space.
What really stood out, though, was the staff. Everyone was friendly, helpful, and welcoming. It’s obvious that this store is very well managed and that the team works together to create a great shopping experience.
On top of all that, the prices are very reasonable, and there are some great finds if you take the time to look.
Overall, this location sets the standard for what a Goodwill should be. Clean, organized, friendly, and well run. If every thrift store were managed like this one, thrifting would be an even better experience.
Highly recommend stopping in if you’re in the area.
Also, sign up for texts for an additional $5 off and look for the extra discounts on certain color tags.
Jennifer, from St. Louis.
MK
Matt Kristofferson
Mar 4, 2026
4.0
Easy
JC
james carr
Feb 26, 2026
1.0
This store the employees shop and pick more than they work . Their manager Marilyn is a waste as she is awful and aggressive while trying to find behind her position as manager . There are a dozen posts about her on here she needs to go before the store gets sued .... I have 2 videos of her running her mouth both will be sent to corporate. And the local news stations
SR
S Rn
Feb 24, 2026
5.0
Good service
DW
Douglas Walton
Feb 12, 2026
5.0
Yolanda was my cashier and her friendly demeanor with everyone is amazing.
Frequently Asked Questions About Goodwill Retail Store
How do I decide what to donate?
Follow the "One-Year Rule": If the item has not been worn, used or played within the past year, it has probably served its usefulness in your household.
What is the return policy?
Items can be returned for store credit within 3 days of purchase with receipt.
What are the operating hours of Goodwill Retail Store in Clarksville, TN?
The Goodwill Retail Store is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sunday from 10:00 AM to 6:00 PM.
Where is Goodwill Retail Store located?
It is located at 1945-A Madison St., Clarksville, TN 37043-8061.
What payment methods are accepted at Goodwill Retail Store?
The store accepts Apple Pay, cash, Discover, Mastercard, and Visa.
How do I decide what items to donate to Goodwill?
Follow the "One-Year Rule": if an item has not been worn, used, or played with within the past year, it is suitable for donation.
What is the return policy at Goodwill Retail Store?
Items can be returned for store credit within 3 days of purchase if you have the receipt.
Is Goodwill Retail Store accessible for customers with disabilities?
Yes, the store has wheelchair-accessible entrances, parking, and restrooms.
Are there donation centers near Goodwill Retail Store where I can drop off items?
Yes, nearby you can find the Goodwill Donation Express Center and another Goodwill Retail Store, both accepting donations.
What nearby places can I visit after shopping at Goodwill Retail Store?
Nearby places include Grace Spa & Massage and The Mirror Salon if you're looking for relaxation or beauty services.
Are there food options close to Goodwill Retail Store?
Yes, you can visit nearby restaurants such as Dos Margaritas, Dragon King, The Gingham Cafe, and Hardee's.
Can I find banking and financial services near Goodwill Retail Store?
Yes, nearby financial services include United Community, Reliant Bank, Credit Bureau Systems, and Security Finance.
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