Business Details
About
Thrift Store
The vision of our 501(c3) nonprofit organization is that ALL people have the opportunity to reach their fullest potential through the power of work.Goodwill Industries of Middle Tennessee is based in Nashville, Tenn. The agency serves 48 counties throughout Middle and West Tennessee, operating 30 retail stores and two outlet stores, about 53 Donation Express Centers and 13 Career Solutions Centers. The nonprofit is one of Tennessee’s largest employers of people with disabilities with more than 45 percent of our workforce reporting some type of disability or disadvantage. Although affiliated with Goodwill Industries International in Rockville, Md., we operate independently through our own governing board of directors. Goodwill accepts gently-used items that donors no longer want, need or use. Those items are sold either in our retail stores or online at onlinegoodwill.com. Revenue from the sale of donated goods helps fund job training services and programs provided by Goodwill Career Solutions. In addition to retail sales, Goodwill depends on several other revenue sources, including state and local grants.
Details
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.1
375 reviews
5 stars
212
4 stars
72
3 stars
43
2 stars
11
1 star
37
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of positive and negative experiences with staff, with some customers praising helpful employees while others report rudeness and unprofessional behavior.
Pricing Issues
Many customers expressed concerns about high prices for used items, feeling they are often too close to retail prices, which diminishes the thrift store experience.
Store Cleanliness
The store is generally reported as clean and well-organized, contributing positively to the shopping experience.
Donation Process
Several reviews highlight frustrations with the donation process, including unhelpful staff and strict policies that discourage customers from donating.
Product Selection
Customers appreciate the variety of items available, though some note that the quality can be inconsistent.
- EPEllen Parker1 day ago5.0Although I didn't find what I was looking for, I found several items that I couldn't resist. When I took them up to check out, I was assisted by one of the loveliest ladies that I have ever met. She was like a breath of fresh air after a long day inside.
- MCMerci ChartrandOct 30, 20252.0I came at 7:35 p.m. and was told they would not take my donation. It was a few small things I just wanted to get out of my car. If there is a time you stop taking donations, that should be posted somewbere. Is there a reason the guy couldn't have taken them inside?
- AEAbigail EavesOct 8, 20252.0My cashier asked older gentleman in front of me if he had a phone number, when it was my turn she didn’t ask. Very rude and it should be asked to EVERYBODY. prices way too high, even for broken things.
- CCCykotronOct 6, 20254.0Good selection, but kinda expensive for a Goodwill
- TRTerry RoweSep 29, 20251.0This one at a time bs to give you stuff to sell is dumb. You get 1 star.
Frequently Asked Questions About Goodwill Retail Store
How do I decide what to donate?
Follow the "One-Year Rule": If the item has not been worn, used or played within the past year, it has probably served its usefulness in your household.
What is the return policy?
Items can be returned for store credit within 3 days of purchase with receipt.
What are the operating hours of Goodwill Retail Store in Clarksville, TN?
The Goodwill Retail Store is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sunday from 10:00 AM to 6:00 PM.
Where is Goodwill Retail Store located?
It is located at 1945-A Madison St., Clarksville, TN 37043-8061.
What payment methods are accepted at Goodwill Retail Store?
The store accepts Apple Pay, cash, Discover, Mastercard, and Visa.
How do I decide what items to donate to Goodwill?
Follow the "One-Year Rule": if an item has not been worn, used, or played with within the past year, it is suitable for donation.
What is the return policy at Goodwill Retail Store?
Items can be returned for store credit within 3 days of purchase if you have the receipt.
Is Goodwill Retail Store accessible for customers with disabilities?
Yes, the store has wheelchair-accessible entrances, parking, and restrooms.
Are there donation centers near Goodwill Retail Store where I can drop off items?
Yes, nearby you can find the Goodwill Donation Express Center and another Goodwill Retail Store, both accepting donations.
What nearby places can I visit after shopping at Goodwill Retail Store?
Nearby places include Grace Spa & Massage and The Mirror Salon if you're looking for relaxation or beauty services.
Are there food options close to Goodwill Retail Store?
Yes, you can visit nearby restaurants such as Dos Margaritas, Dragon King, The Gingham Cafe, and Hardee's.
Can I find banking and financial services near Goodwill Retail Store?
Yes, nearby financial services include United Community, Reliant Bank, Credit Bureau Systems, and Security Finance.