Belk

Reviews

• ZO

  ztDebbiev. j OQuinn

  Nov 5, 2025
  2.0
  Big Disappointment. The plus size department is a joke. The brands are not all that great.
• CJ

  Cynthia Couch Jessee

  Oct 11, 2025
  1.0
  Terrible customer service. Instead of seeking the shoe size I requested, the sales lady held the shoes in her hand and took phone calls. We have a choice where to spend our money and it won't be at a place with disrespectful employees and no customer service.
• JH

  John Hames

  Oct 6, 2025
  5.0
  Good coupon deals. Men's dress shirts for $20 ish dollars, good deal.
• KN

  karl neblett

  Sep 17, 2025
  5.0
  Fairly good selection given department stores are a dying breed. Make sure you check for coupons and sales online before arriving. What I appreciate most is the military discount. Not sure if all their stores do it, but I received mine in Tennessee, even on some sale items. Was able to get a high quality teen suit on short notice. They were the only store in a 50 mile radius with a size 20 boys suit in stock. That and the military support will result in me always checking Belk first for supported items.
• GP

  Gene Perrin

  Aug 17, 2025
  1.0
  On June 6, 2025, my wife bought a dress at the Johnson City Belk for $22.35. Clearly printed on the receipt was "Return by July 21st." My wife returned the dress to the Bristol Belk with her receipt and was told that since she was returning the dress beyond 30 days of purchase, she was not entitled to the full price that she paid but the lowest price the dress sold for in the past 30 days. She was refunded $15.12 which was $7.23 less than what she paid for it. While we felt this was unfair and contrary to the clear language on the receipt, my wife accepted the lesser amount and we continued shopping. Imagine our surprise and disappointment when we found within 20 minutes of the return, the same dress back on the clothes rack with a price of $25 which was more than what my wife paid for (see attached picture). We first questioned the sales clerk that handled the refund and after being told about a 30 day return policy which again was not printed on the receipt, I asked to speak to a manager. I ended up speaking to Devon who told me that it was corporate policy that any return past 30 days of purchase would result in a refund of the lowest sale price. When I questioned him about the clear language on the receipt that said a return must be made by July 21st and not July 6th (the 30th day), he had no answer other than to tell me about the unwritten 30 day policy. We decided to take this up with the Belk Corporation and after numerous attempts was finally able to speak to a customer service representative that understood our complaint and agreed that it was not fair. She told us that she would check into a gift card for the difference but would have to submit the request to a supervisor. Instead of a gift card, we received an email from Belk again telling us of a non-published 30 day return policy. When pressed why the clear language of the receipt contradicted their so-called 30 day policy, no reply was given. When confronted as to why this policy is not stated on receipts for the benefit of customers, again no reply. For over 30 years my wife and I have been loyal Belk customers regardless of the brand (Parks Belk and Belk Lindsey). No more. We will shop other retail merchants that give full refunds even if it is in the form of a gift card. As a retired Sullivan County prosecutor who knows professionally what a problem Belk has with shoplifting, now I know where they are making up for the loss: through this type of nonsense. While in the store on this date, I noticed a large area on the second floor that is empty of merchandise and racks. Now I know why Belk is struggling. Belk buyer beware.

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