American Eagle & Aerie

Reviews

• ML

  Madison Lawson

  2 days ago
  1.0
  i order pickup from this aerie all the time. first of all, some the girls here are a different type of unfriendly. but i work at the pinnacle so it’s convenient for me. they rarely have my order ready the same day, but the one day they do is yesterday, so i went and got my order, got home and realized a security tag was still on my pants. fine, it happens. i took them back today and got it taken off and got home to put them up, and realized the other pair of pants i purchased had also still had the security tag on them. on me, sure. but what customer is looking for security tags when they get home, it’s literally NOT my job. aerie usually doesn’t have security tags but i guess for the holidays they do, but don’t have them if you don’t know how to take them off. luckily it’s not out of my way, but most people aren’t at the pinnacle every single day && there is so many people from out of town during this time of year. so inconsiderate lol. i was in tears when i discovered the second pair bc even with proof of purchase yall loveeee to treat me like im some suspicious thief. decided to have my boyfriend pry the second one off to avoid the hassle and embarrassment when i bring them in and get treated like im stealing. constant problems here. i’ll shop at jc from now on!!!🥰
• KB

  KAWANA BARBOUR

  Aug 9, 2025
  1.0
  Worst customer service I have ever had. Very rude employees in the store. Took 2 and a half hours to find out the order was not ready and they could not even find it in the system although we have all the emails and confirmation with order number. Then 49 mins on the phone to get the issue resolved.
• BB

  Brenda G. Bryant

  Jul 30, 2025
  5.0
  The sales staff is wonderful and the clothes are great
• AA

  Ashtyn

  Jun 30, 2025
  2.0
  In the past 5 days, I have attempted to visit this location twice but it felt like I was in a sauna. The AC is either broken or not on because it is HOT in there. After looking around for a few minutes, I was too hot and sweaty to even try anything on. Despite working in the pits of hell and actively melting, the girls were awesome as always. Get them some AC, its 100° outside.
• JJ

  Jessica

  Jun 21, 2025
  2.0
  Clean, well-kept store, but employees need better training. I was told I could return within 48 hours to pay off the store credit card using cash—which turned out to be completely incorrect. When I came back, the employee said she misunderstood and that in-store cash payments aren’t allowed. It felt like a lack of knowledge and poor communication, which created a major inconvenience and wasted my time.

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