Business Details
About
Thrift Store
The vision of our 501(c3) nonprofit organization is that ALL people have the opportunity to reach their fullest potential through the power of work.Goodwill Industries of Middle Tennessee is based in Nashville, Tenn. The agency serves 48 counties throughout Middle and West Tennessee, operating 30 retail stores and two outlet stores, about 53 Donation Express Centers and 13 Career Solutions Centers. The nonprofit is one of Tennessee’s largest employers of people with disabilities with more than 45 percent of our workforce reporting some type of disability or disadvantage. Although affiliated with Goodwill Industries International in Rockville, Md., we operate independently through our own governing board of directors. Goodwill accepts gently-used items that donors no longer want, need or use. Those items are sold either in our retail stores or online at onlinegoodwill.com. Revenue from the sale of donated goods helps fund job training services and programs provided by Goodwill Career Solutions. In addition to retail sales, Goodwill depends on several other revenue sources, including state and local grants.
Details
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.8
291 reviews
5 stars
142
4 stars
60
3 stars
27
2 stars
16
1 star
46
What are people saying?
AI-generated from recent customer reviews
Pricing Issues
Many customers expressed frustration over inflated prices for used items, feeling they were not getting good value compared to new products.
Staff Attitude
There are numerous complaints about rude or unhelpful staff, with some customers feeling disrespected or treated poorly during their visits.
Store Cleanliness
Some reviews highlighted that the store is clean and organized, although others noted issues with messy shelves and untagged items.
Customer Service
While some customers praised friendly and helpful employees, others reported long wait times at checkout and inadequate staffing.
Merchandise Selection
Customers noted a decline in the variety and quality of merchandise available, with some areas of the store appearing understocked.
- LRLee RobertsDec 23, 20254.0Lots of clothes on the racks. Found a blouse my wife asked for. It ended up being half off. Was looking for large sheet cover but limited choices here. Only one cashier. Clean store.
- CWCarole WalkerOct 12, 20251.0I know how inflated the CEO's salary of Goodwill is. But I went in, bought some items and found you don't get a plastic bag anymore to carry your purchases in. You must buy one! Never again. I will patronize Thriftsmart instead. They donate all profits to various charities.
- AAAshleySep 14, 20255.0Thank you, Neal, for taking care of my donations! Helpful and easy to work with!
- AHAmanda Kathryn HallAug 22, 20251.0THE PRICES HAVE BECOME UNREAL! $12.99 for many of the purses and things are just not priced FAIRLY at all. It's fun to find a unique nicknack or what have you. Almost always 1 cashier. I'm just totally frustrated and disappointed with GOODWILL.
- NGNicole GallagherNov 5, 20244.0Very organized and clean. The staff are always helpful and kind.
Frequently Asked Questions About Goodwill Retail Store
How do I decide what to donate?
Follow the "One-Year Rule": If the item has not been worn, used or played within the past year, it has probably served its usefulness in your household.
What is the return policy?
Items can be returned for store credit within 3 days of purchase with receipt.
What items are best to donate to Goodwill Retail Store?
Follow the "One-Year Rule": If the item has not been worn, used, or played with in the past year, it is likely suitable for donation.
What is the return policy at Goodwill Retail Store?
Items can be returned for store credit within 3 days of purchase with a receipt.
What are the operating hours of Goodwill Retail Store?
The store is open Monday to Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Where is Goodwill Retail Store located?
It is located at 6708 Nolensville Rd., Brentwood, TN 37027-8805, United States.
What payment methods are accepted at Goodwill Retail Store?
Payments are accepted via Apple Pay, cash, Discover, Mastercard, and Visa.
Is Goodwill Retail Store accessible for people with disabilities?
Yes, the store has wheelchair accessible entrances, parking, and restrooms.
What nearby career services can I visit along with Goodwill Retail Store?
You can visit the Goodwill Career Solutions Center nearby for career counseling and volunteer opportunities.
Where can I donate items besides Goodwill Retail Store in this area?
There is a Goodwill Donation Express Center nearby where you can drop off your donations easily.
What nearby medical facilities are close to Goodwill Retail Store?
Nearby medical facilities include Brentwood East Family Medicine, Centennial Heart - Brentwood, and Pinnacle Dermatology - Brentwood for various health services.
What is the main mission of Goodwill Industries of Middle Tennessee?
They aim to provide all people the opportunity to reach their fullest potential through the power of work by offering job training services and supporting employment for people with disabilities.