Business Details
About
Thrift Store
The vision of our 501(c3) nonprofit organization is that ALL people have the opportunity to reach their fullest potential through the power of work.Goodwill Industries of Middle Tennessee is based in Nashville, Tenn. The agency serves 48 counties throughout Middle and West Tennessee, operating 30 retail stores and two outlet stores, about 53 Donation Express Centers and 13 Career Solutions Centers. The nonprofit is one of Tennessee’s largest employers of people with disabilities with more than 45 percent of our workforce reporting some type of disability or disadvantage. Although affiliated with Goodwill Industries International in Rockville, Md., we operate independently through our own governing board of directors. Goodwill accepts gently-used items that donors no longer want, need or use. Those items are sold either in our retail stores or online at onlinegoodwill.com. Revenue from the sale of donated goods helps fund job training services and programs provided by Goodwill Career Solutions. In addition to retail sales, Goodwill depends on several other revenue sources, including state and local grants.
Details
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.8
288 reviews
5 stars
140
4 stars
59
3 stars
27
2 stars
16
1 star
46
What are people saying?
AI-generated from recent customer reviews
Pricing Issues
Many customers expressed dissatisfaction with the inflated prices of items, feeling they are too high for used goods.
Customer Service
There are numerous complaints about rude and unhelpful staff, with some customers feeling disrespected and unwelcome.
Store Condition
While some reviews praised the cleanliness and organization of the store, others noted issues with merchandise being messy and untagged.
Staffing Problems
Customers frequently mentioned long wait times at checkout due to understaffing, leading to frustration.
Mixed Experiences
Some customers reported positive experiences with helpful staff and good finds, while others had negative encounters that overshadowed their visits.
- CWCarole WalkerOct 12, 20251.0I know how inflated the CEO's salary of Goodwill is. But I went in, bought some items and found you don't get a plastic bag anymore to carry your purchases in. You must buy one! Never again. I will patronize Thriftsmart instead. They donate all profits to various charities.
- AAAshleySep 14, 20255.0Thank you, Neal, for taking care of my donations! Helpful and easy to work with!
- AHAmanda Kathryn HallAug 22, 20251.0THE PRICES HAVE BECOME UNREAL! $12.99 for many of the purses and things are just not priced FAIRLY at all. It's fun to find a unique nicknack or what have you. Almost always 1 cashier. I'm just totally frustrated and disappointed with GOODWILL.
- HRHector RamirezJun 25, 20251.0I’m extremely disappointed with the way I was treated at the Goodwill in Brentwood. I was shopping with my young son, who began crying—something completely normal for a child especially a 3 year old. Instead of offering any patience or understanding, a staff member approached us and made it clear we were no longer welcome in the store. I was then told I would be escorted out, which was completely unnecessary and humiliating. The question is was this because of my son crying or was this removal racially motivated since we were only brown individuals in the store? I understand that businesses want to maintain a certain environment, but treating a parent and child this way is unacceptable and lacks basic compassion. There was no aggression or disturbance beyond a child expressing himself—something that happens in public spaces all the time. I left feeling embarrassed and disrespected. I hope management takes this as a serious call for better training in handling families and customer service with dignity and professionalism.
Frequently Asked Questions About Goodwill Retail Store
How do I decide what to donate?
Follow the "One-Year Rule": If the item has not been worn, used or played within the past year, it has probably served its usefulness in your household.
What is the return policy?
Items can be returned for store credit within 3 days of purchase with receipt.
What items are best to donate to Goodwill Retail Store?
Follow the "One-Year Rule": If the item has not been worn, used, or played with in the past year, it is likely suitable for donation.
What is the return policy at Goodwill Retail Store?
Items can be returned for store credit within 3 days of purchase with a receipt.
What are the operating hours of Goodwill Retail Store?
The store is open Monday to Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Where is Goodwill Retail Store located?
It is located at 6708 Nolensville Rd., Brentwood, TN 37027-8805, United States.
What payment methods are accepted at Goodwill Retail Store?
Payments are accepted via Apple Pay, cash, Discover, Mastercard, and Visa.
Is Goodwill Retail Store accessible for people with disabilities?
Yes, the store has wheelchair accessible entrances, parking, and restrooms.
What nearby career services can I visit along with Goodwill Retail Store?
You can visit the Goodwill Career Solutions Center nearby for career counseling and volunteer opportunities.
Where can I donate items besides Goodwill Retail Store in this area?
There is a Goodwill Donation Express Center nearby where you can drop off your donations easily.
What nearby medical facilities are close to Goodwill Retail Store?
Nearby medical facilities include Brentwood East Family Medicine, Centennial Heart - Brentwood, and Pinnacle Dermatology - Brentwood for various health services.
What is the main mission of Goodwill Industries of Middle Tennessee?
They aim to provide all people the opportunity to reach their fullest potential through the power of work by offering job training services and supporting employment for people with disabilities.