Goodwill Retail Store
3.8294 reviews
Certified by Goodwill Retail Store • Feb 08, 2026
Business Details
6708 Nolensville Rd., Brentwood, TN
37027-8805, United States
Certified by Goodwill Retail Store • Feb 08, 2026
(615) 346-1696
Certified by Goodwill Retail Store • Feb 08, 2026
http://www.giveit2goodwill.org
Certified by Goodwill Retail Store • Feb 08, 2026
About
Certified by Goodwill Retail Store • Feb 08, 2026
Thrift Store
The vision of our 501(c3) nonprofit organization is that ALL people have the opportunity to reach their fullest potential through the power of work.Goodwill Industries of Middle Tennessee is based in Nashville, Tenn. The agency serves 48 counties throughout Middle and West Tennessee, operating 30 retail stores and two outlet stores, about 53 Donation Express Centers and 13 Career Solutions Centers. The nonprofit is one of Tennessee’s largest employers of people with disabilities with more than 45 percent of our workforce reporting some type of disability or disadvantage. Although affiliated with Goodwill Industries International in Rockville, Md., we operate independently through our own governing board of directors. Goodwill accepts gently-used items that donors no longer want, need or use. Those items are sold either in our retail stores or online at onlinegoodwill.com. Revenue from the sale of donated goods helps fund job training services and programs provided by Goodwill Career Solutions. In addition to retail sales, Goodwill depends on several other revenue sources, including state and local grants.
Details
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Certified by Goodwill Retail Store • Feb 08, 2026
Hours
Certified by Goodwill Retail Store • Feb 08, 2026
Reviews
3.8
294 reviews
5 stars
143
4 stars
60
3 stars
27
2 stars
16
1 star
48
What are people saying?
AI-generated from recent customer reviews
Staffing Issues
Customers frequently reported long wait times at checkout due to understaffing, with only one cashier available during busy periods.
Pricing Concerns
Many reviews highlighted dissatisfaction with inflated prices on used items, with some customers feeling that prices were comparable to new retail items.
Customer Service
There were numerous complaints about rude or unhelpful staff, with several customers feeling disrespected or poorly treated during their visits.
Store Condition
While some customers praised the cleanliness and organization of the store, others noted that merchandise was often poorly arranged and lacking in variety.
Mixed Experiences
Despite the negative feedback, some customers reported positive experiences, citing helpful staff and good finds, indicating a divide in customer satisfaction.
- ZJZoe JFeb 2, 20261.0I walked in at 7 and the lady white lady shut the door in my face and wouldn’t allow me in because she wanted to leave early even though the store closes at 8. As I’m writing this I see a white lady walking in and she allowed her in. So now I’m very upset and trying to figure out if she just Didn’t want a black person in. Drove 30 mins to Come to this location just To be turned around
- BHBrad HJan 17, 20261.0This is hands down the worst Goodwill anywhere. They are never staffed at checkout it is not ok that they do not care here about those spend money to keep them open In addition cashier Kevin will round up your purchase without asking and state he did not round it up when directly asked- this is pure theft.
- LRLee RobertsDec 23, 20254.0Lots of clothes on the racks. Found a blouse my wife asked for. It ended up being half off. Was looking for large sheet cover but limited choices here. Only one cashier. Clean store.
- CWCarole WalkerOct 12, 20251.0I know how inflated the CEO's salary of Goodwill is. But I went in, bought some items and found you don't get a plastic bag anymore to carry your purchases in. You must buy one! Never again. I will patronize Thriftsmart instead. They donate all profits to various charities.
- AAAshleySep 14, 20255.0Thank you, Neal, for taking care of my donations! Helpful and easy to work with!
Frequently Asked Questions About Goodwill Retail Store
How do I decide what to donate?
Follow the "One-Year Rule": If the item has not been worn, used or played within the past year, it has probably served its usefulness in your household.
What is the return policy?
Items can be returned for store credit within 3 days of purchase with receipt.
What items are best to donate to Goodwill Retail Store?
Follow the "One-Year Rule": If the item has not been worn, used, or played with in the past year, it is likely suitable for donation.
What is the return policy at Goodwill Retail Store?
Items can be returned for store credit within 3 days of purchase with a receipt.
What are the operating hours of Goodwill Retail Store?
The store is open Monday to Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Where is Goodwill Retail Store located?
It is located at 6708 Nolensville Rd., Brentwood, TN 37027-8805, United States.
What payment methods are accepted at Goodwill Retail Store?
Payments are accepted via Apple Pay, cash, Discover, Mastercard, and Visa.
Is Goodwill Retail Store accessible for people with disabilities?
Yes, the store has wheelchair accessible entrances, parking, and restrooms.
What nearby career services can I visit along with Goodwill Retail Store?
You can visit the Goodwill Career Solutions Center nearby for career counseling and volunteer opportunities.
Where can I donate items besides Goodwill Retail Store in this area?
There is a Goodwill Donation Express Center nearby where you can drop off your donations easily.
What nearby medical facilities are close to Goodwill Retail Store?
Nearby medical facilities include Brentwood East Family Medicine, Centennial Heart - Brentwood, and Pinnacle Dermatology - Brentwood for various health services.
What is the main mission of Goodwill Industries of Middle Tennessee?
They aim to provide all people the opportunity to reach their fullest potential through the power of work by offering job training services and supporting employment for people with disabilities.
Brand Certified Facts from Goodwill Retail Store
Goodwill Retail Store partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 08, 2026Yext Knowledge Graph
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