The vision of our 501(c3) nonprofit organization is that ALL people have the opportunity to reach their fullest potential through the power of work.Goodwill Industries of Middle Tennessee is based in Nashville, Tenn. The agency serves 48 counties throughout Middle and West Tennessee, operating 30 retail stores and two outlet stores, about 53 Donation Express Centers and 13 Career Solutions Centers. The nonprofit is one of Tennessee’s largest employers of people with disabilities with more than 45 percent of our workforce reporting some type of disability or disadvantage. Although affiliated with Goodwill Industries International in Rockville, Md., we operate independently through our own governing board of directors. Goodwill accepts gently-used items that donors no longer want, need or use. Those items are sold either in our retail stores or online at onlinegoodwill.com. Revenue from the sale of donated goods helps fund job training services and programs provided by Goodwill Career Solutions. In addition to retail sales, Goodwill depends on several other revenue sources, including state and local grants.
So many racks!! So many options!! All so cute!! I’m so glad we stopped here!!
R1
Review Squad 11
Aug 31, 2025
4.0
Nice
TH
Travis Huber
Aug 24, 2025
3.0
I expect better stuff from a location this size... Very low amount of stuff here and not great quality.
MO
Michelle Oneal
Aug 15, 2025
1.0
If you’re dropping off donations, don’t expect any help no matter who you are. I saw a young woman pull a full size chair out of her car and carry it up the ramp before my group in car behind her got out to help with a second chair.
The young man worker just watched her. This was our second time there in two days because our uncle passed and we were donating from his condo. No one offered to help us after we asked. Pitiful. It’s like they are drawing a check to watch people suffer.
Frequently Asked Questions About Goodwill Retail Store
How do I decide what to donate?
Follow the "One-Year Rule": If the item has not been worn, used or played within the past year, it has probably served its usefulness in your household.
What is the return policy?
Items can be returned for store credit within 3 days of purchase with receipt.
What is the "One-Year Rule" for deciding what to donate to Goodwill Retail Store?
If an item has not been worn, used, or played with in the past year, it is likely ready for donation as it has served its usefulness in your household.
What is Goodwill Retail Store's return policy?
Items can be returned for store credit within 3 days of purchase with a receipt.
What are the opening hours of Goodwill Retail Store?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM and on Sunday from 10:00 AM to 6:00 PM local time.
What payment methods are accepted at Goodwill Retail Store?
Goodwill Retail Store accepts Apple Pay, Cash, Discover, Mastercard, and Visa.
Is Goodwill Retail Store accessible for customers with disabilities?
Yes, the store has wheelchair accessible entrance, parking, and restrooms to accommodate customers with disabilities.
What services does Goodwill Retail Store offer to the community?
Goodwill supports job training and employment services, especially for people with disabilities and disadvantages, funded through sales of donated goods.
Where can I donate items besides the Goodwill Retail Store?
You can donate items at the nearby Goodwill Donation Express Center or other Donation Express Centers throughout Middle and West Tennessee.
How can I combine a visit to Goodwill Retail Store with local amenities?
After shopping, you might visit nearby places like 8th and Berry Wine and Spirits for refreshments or stop by Nashville Pet Salon if you need pet grooming services.
Are there other Goodwill locations near the Goodwill Retail Store?
Yes, there is another Goodwill Thrift Store in Berry Hill and a Goodwill Outlet Store nearby for additional shopping options.
How can I reach Goodwill Retail Store for inquiries?
You can contact Goodwill Retail Store by phone at +1 615-383-7190 or visit their website at http://www.giveit2goodwill.org.