Brand Certified
Goodwill Outlet Store
4.0(1032 reviews)
Certified by Goodwill Outlet Store • Mar 01, 2026
Business Details
780 Berry Rd., Berry Hill, TN
37204-2827, United States
Certified by Goodwill Outlet Store • Mar 01, 2026
(615) 346-1600
Certified by Goodwill Outlet Store • Mar 01, 2026
http://www.giveit2goodwill.org
Certified by Goodwill Outlet Store • Mar 01, 2026
About
Certified by Goodwill Outlet Store • Mar 01, 2026
Outlet Store
Locally operated nonprofit Outlet that sells pre-owned clothing, housewares and other items priced by the pound to support its mission of changing lives through education, training and employment services. This location also has a retail store and a Donation Express Center.
Location
Certified by Goodwill Outlet Store • Mar 01, 2026
Hours
Certified by Goodwill Outlet Store • Mar 01, 2026
Reviews
4.0
1,032 reviews
5 stars
528
4 stars
214
3 stars
128
2 stars
55
1 star
107
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, although some reported rude behavior from certain employees.
Pricing
Customers expressed mixed feelings about pricing, with some finding items overpriced compared to other locations, while others appreciated the bargains available.
Organization
The store was noted for being clean and organized, but many customers found the layout chaotic, especially in the bins area.
Variety of Merchandise
The store offers a large variety of items, but some customers felt the selection was lacking in specific categories, particularly larger clothing sizes.
Shopping Experience
While some enjoyed the thrill of digging through bins for treasures, others found the experience overwhelming and chaotic.
- BBBethanyFeb 22, 20263.0On the bright side I found a new queen size flat sheet and a Trevis cup. On the Nasty side the ladies restroom was beyond gross.
- ECEdy CopelandFeb 21, 20261.0Line of 10 customers waiting for dressing room and management refuses to open them. There are much better locations within Middle Tennessee to visit. Also, this location (not the bins) is chaotic to say the least.
- JHJeff HancockFeb 20, 20264.0Crazy experience! A giant room with 20 +/- rolling bins that are 3'X20' full of stuff, clothes and shoes. People everywhere rummaging through the bins and at certain times during the day, old bins are taken away and new ones brought out. That's when the frenzy starts. It seems most people there are reselling their treasures and stay there most the day. If you go there, wear gloves and a mask. You don't know where the stuff has been and what's on it.
- KMkrystal moffittFeb 8, 20264.0So cool! Most everything is $1.89 per pound and they have a little bit of everything! Great for resellers. It is packed full of people and gets very strowed but if you like to treasure hunt this is the place to be. I found a Micheal kors bag and some cute Levi's. I will definitely be back!
- OVOmar VazquezFeb 6, 20261.0I really want to understand why the manager doesn't supervise the staff. There's a dark-skinned woman who is so awful; she acts like she owns the place and treats everyone terribly. She even dares to insult the children. She told me my son's sweatshirt was stolen from the store and demanded I pay for it. She even threw the receipt on the floor. I immediately looked for the manager, but there was no response. It's unbelievable that they have that kind of employee. It's racist because she only treats Spanish-speaking people this way. There's no excuse for not firing employees like that. You go there to give clothes a second life and try to save a little money, but I think it's better to buy new to avoid that kind of humiliation and discrimination.
Frequently Asked Questions About Goodwill Outlet Store
How do I decide what to donate?
Follow the "One-Year Rule": If the item has not been worn, used or played within the past year, it has probably served its usefulness in your household.
What types of items can I donate to Goodwill Outlet Store?
You can donate pre-owned clothing, housewares, and other household items. If you haven't used an item in the past year, it's a good candidate for donation.
What are the operating hours of the Goodwill Outlet Store?
The store is open Monday to Thursday from 8 AM to 7 PM, Friday from 9 AM to 6 PM, Saturday from 8 AM to 7 PM, and Sunday from 10 AM to 6 PM.
What payment options are accepted at the Goodwill Outlet Store?
They accept Apple Pay, cash, Discover, Mastercard, and Visa payment options.
Where is the Goodwill Outlet Store located?
The store is located at 780 Berry Rd., Berry Hill, Tennessee, 37204-2827, US.
How can I donate items easily at the Goodwill Outlet Store location?
There is a nearby Goodwill Donation Express Center where you can quickly drop off your donations.
What other Goodwill stores are near the Goodwill Outlet Store?
Nearby, you can visit the Goodwill Thrift Store (Berry Hill) and the Goodwill Retail Store for more shopping options.
Are there any local services near Goodwill Outlet Store that could be useful for visitors?
Yes, nearby you will find the US Post Office and United States Postal Service for mailing needs, plus gyms like Anytime Fitness and Physiofit for fitness activities.
Does Goodwill Outlet Store support any community missions?
Yes, proceeds from sales support education, training, and employment services to help change lives locally.
How can I learn more or connect with Goodwill Outlet Store online?
You can visit their website at http://giveit2goodwill.org or follow their social media accounts on LinkedIn, TikTok, Facebook, and Instagram.
What is the "One-Year Rule" for donations at Goodwill?
The "One-Year Rule" advises that if an item hasn't been worn, used, or played with in the past year, it is likely ready to be donated and find a new purpose.
Brand Certified Facts from Goodwill Outlet Store
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Certified March 01, 2026Yext Knowledge Graph
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