JCPenney

Reviews

• RB

  R B

  Feb 15, 2026
  5.0
  Very good service
• CH

  Charles Hubbard

  Feb 11, 2026
  1.0
  Don't go jewelry shopping in your work clothes here..... Left work early and in an excited rush to find something for my wife for Valentines Day. I'm still in my work shirt, with a few unfortunate hydraulic oil stains, and an old pair of work olive work pants. When I arrive there are only 2 other customers besides me. I make contact with both sales women, each handling a single customer, even spoke to one twice about how she would be with me shortly. After 10'ish minutes, they finish up, meet in one of the booths to chat, and then split up to help three other people that arrived. Made eye contact and nodded at both to show I was still interested and got turned on and ignored by one and a look I can't describe from the other. 20 minutes go by, the couple leaves and the free lady starts helping someone else who just walked up, after walking by me to get to them. To top it off, when she does finally finish with the 4th person to arrive since I'd been there, she just leaves. No comment, no 'I'll be right back", just canished. I finally left after 45 minutes. I'm assuming the manager, who'd been there idly chatting with a customer for a few minutes but then, saw we walk out not looking particularly happy and asked if he could help me with anything. By then I had no interest in spending any money at this store. I hated not having something for my wife when I left, but the place make me ill. Everyone that walked up was either in dress clothes or a nice polo and was helped immediately, but there was zero interest in helping the guy who looked like he had no money and would just waste their time.
• PA

  PAT Ammons

  Jan 26, 2026
  1.0
  My order was sent to wrong address and they would not make it right and it was not my fault it was theirs they charge my credit card pamphlet not refund my money I will never shop with JCPenney again have been a loyal customer for many years
• SR

  Stephanie Ruth

  Jan 10, 2026
  1.0
  Made purchase on JcPenny card, they could not pull up my transaction.
• CH

  Casey Haynie

  Dec 15, 2025
  1.0
  There should be a sign downstairs that says you have to go upstairs for returns. That way you don’t have to wait 30 minutes in line to then be told they can’t do that.