Goodwill - Lancaster

Reviews

• EM

  Emily Miller

  Feb 5, 2026
  1.0
  If you read goodwills response it’s the typical “we want everyone to have a good experience “ typical response to every complaint. #1 the receipt said nothing about a change in the return policy!! It was the same as every other receipt I had seen. Bottom line that means your organization stole money out of my pocket. Your answer that I could take it outside the 30 days to 34 other stores, and have me drive 30 minutes one way isn’t a reasonable solution #2 if you read the reviews people complain of rudeness at this location over and over. I don’t believe for a minute that will be addressed because if your business culture emphasizes valuing the consumer employees wouldn’t feel so free to act so rudely to customers Sell your BS elsewhere, I’m all stocked up. I know your organization doesn’t emphasize valuing the customer because I I have worked with the public for 34 YEARS!!!!!!! Including retail management. I bought a blanket there and got home it had a hole. They wouldn’t take it back. I said aren’t they supposed to check for holes before putting it out on the sales floor. They said yes, but we still aren’t taking it back. You are CONSISTENTLY missing the mark and there’s no accountability for standing by what’s right. I seriously would caution anyone be careful very careful shopping there and for the love of all that is holy DONATE ANYWHERE ELSE!!!!! You didn’t address that you didn’t honor the return policy that was in place when I made the purchase. If I get another BS response with no real accountability I will exercise my right to give you another 1 star review. As your solution put the burden on the consumer to drive 30 minutes each way!! Be honest say you made a MISTAKE!! And make a real effort to make it RIGHT!! I don’t want your cookie cutter. We are sorry blah blah blah, we want every customer blah blah blah. Do the right thing and make it right. I read the blasted recent and the change in your policy is nowhere on there!!!!!!
• EM

  Emily Miller

  Feb 4, 2026
  1.0
  I tried to return a pair of men’s dress slacks today. When I bought them in 01/04/2026 they were in network with the rock hill store. You can return within 30 days. They changed it up 2 weeks ago and aren’t in network with Rock Hill now, so I couldn’t return them. They changed their policy during the return window. Jessica M the “manager” was very rude. If you live in the Lancaster area, please take your donations to the hospice thrift store in the Big Lots strip mall. They are a much better cause!! Shame on Goodwill for not honoring their return policy during the 30 day window. I have been taking my donations to Hopsice for a long time now, and their prices are LOWER!!!!!!!
• JR

  Jennifer Reed

  Feb 3, 2026
  5.0
  Very organized!!! Great finds on books
• RH

  Rrachelhatfield Hatfield

  Apr 9, 2019
  1.0
  Prices way to high

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