JCPenney

Reviews

• JW

  John Wallis

  6 days ago
  1.0
  So few men's clothes. I think the women's clearance might be bigger than the whole men's section
• TR

  Terri Rookard

  Dec 27, 2025
  5.0
  Grey did such an Amazing job on our photos! She was there the day after Christmas working alone b/c everyone called in sick! She still had a wonderful attitude! I hope she is compensated for doing the job of 3 people! Thank you for the wonderful experience!
• RL

  Roberta Lynn

  Dec 26, 2025
  1.0
  I placed an online order that I had to return to the store. The customer service said I would get an email showing my return. I never got any paperwork from customer service and the never sent my an email with return info. I contacted online customer service and they didn’t show my return info their system. So they issued a dispute. I just received an email that the dispute was settled and not in my favor! A pair of jeans that was $26.22. Was stolen from me! To prove my honesty I repurchased the same pants I a different size that same day! I always pay my bill off every month. The customer service team are so overwhelmed and lack of knowledge I had to tell her the invoice number was on the shipping bag! I am not happy about this situation. My only recourse would be to see the security footage of me making the return! I will be canceling my JCPennycredit card and no longer shopping there. I advise any shoppers watch out when making returns! Get some sort of proof of your return. Emailing receipts is not to be trusted! Roberta Hase
• CC

  Chris

  Dec 21, 2025
  1.0
  Horrific experience at the jewelry counter last night. I was purchasing a watch for Christmas and there were two ladies in the jewelry department - one was helping a customer and the other was a manager who was doing absolutely NOTHING except stand there. The manager never asked if I needed help with anything. I waited very patiently for quite some time until the cashier was able to help me, then FINALLY the manager speaks up and asks me if I need help, which is weird because I was with the other cashier and the manager saw us the entire time and said nothing. I said we would like to pay for this watch. She said something about how it was not fine jewelry (basically not expensive enough) shouting at me across the department over counters and said they would not help us - to go to another cash register after all that time. I said politely - you could have told me that I couldn’t purchase the watch here and then walked away. As I (and my children) walked away, she shouts at me across the store - Well! You could have asked!!!!! Hmmm, well, I couldn’t be rude and interrupt the cashier I was waiting in front of because she was helping another customer and the manager (who yelled at me) was doing her best to completely ignore me so she wouldn’t actually have to do any work. I was absolutely humiliated and disgusted by her rude and classless behavior. Other customers and JC Penney employees were completely shocked by her behavior. I will NEVER spend another dime in this store again and will possibly avoid JC Penney altogether. Absolutely GROSS customer service.
• NC

  Nicki Chidester

  Dec 10, 2025
  1.0
  I want to give zero stars but Lindsay in photo department saved the day and is super deserving of 10 stars. Unfortunately for us, we had a different photographer (Collin I believe?) take our family (awkward) photos and while we were there, the experience itself was AWKWARD! The man who checked us in and ended up taking our photos was SO unprofessional, I wonder how he is actually able to work in this position or in customer service at all. Social Media made JCP portraits a ‘hip’ thing right now and this would be such a fun job for the right people—absolutely NOT him. Our appointment was pushed back by two hours and then we were rushed, and the things coming out of this dude’s mouth were so shocking, it took everything in me as a mother to not cause a scene. Here’s a good example of just one of the things stated: my daughter, wearing a dress and curled hair he looked at and called a “they, them, she, whatever.” Like, so shocking to hear someone speak with so much disregard about how that would feel to hear. All around, this type of interaction throughout our session.” I practically had to throw money at this just to get the hell out of there. I would LOVE to speak to management about this. It looks like there are MANY reviews citing this same kind of behavior and I would think you would do something about it. I would actually love our entire experience refunded, because if social media knew OUR experience, it was NOT what I believe your core valves would be based upon, in the slightest. I don’t want to come back, I don’t want a credit, I want someone to contact me and make this right. Absolutely NOT ok.

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