Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Columbia, SC location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.3
926 reviews
5 stars
515
4 stars
257
3 stars
97
2 stars
15
1 star
42
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with staff; some were helpful and friendly, while others were reported as rude or unhelpful.
Checkout Experience
Long wait times and confusion at checkout were common complaints, with some customers noting understaffing and slow service.
Product Availability
Customers appreciated the variety of products but noted issues with stock levels and mispricing.
Store Organization
Feedback indicated that the store layout and organization could be improved, particularly regarding returns and pickup processes.
Overall Satisfaction
While some customers enjoyed their shopping experience and found good deals, others expressed disappointment with service and product selection.
- COCharles Timothy OwensIINov 17, 20255.0Sells are amazing
- DKDonna KingNov 4, 20255.0It was great to be in a JCPenney store again. The one I used to shop at has closed. Fun!
- JJJayOct 24, 20251.0I went to send my ring off for them to replace a missing diamond, they had it for about 3 weeks. I just got it back today and they didn’t replace the diamond at all!! I am very upset
- CFCalvin FieldSep 17, 20255.0Staff was helpful and very knowledgeable in the bedding items
- EEENGeminiSep 14, 20254.0The main point I want to emphasize is to pay attention to how prices are rung up for the items you are purchasing. Recently, I bought three shirts and one pair of pants near the store's closing time. At the same time, I was also picking up an order that was ready in the back of the store. The cashier didn’t want to ring up my items because returns and pickups are handled in the back. I found this quite inconvenient because it meant I had to wait in line multiple times to complete my purchases when it could have been done where I already was. When I finally reviewed my receipt the next day, I noticed that they charged me for two shirts and two pairs of pants—when did I even get a second pair of pants? Essentially, they charged me for a pair of pants I never received, and my third shirt was missing from the receipt. (And before anyone jumps to conclusions, no, I did not steal anything; this was their error.) The next day, I went to the back of the store and discussed my receipt with another sales associate. Since I was planning to return the pants anyway, she was able to refund me for both pants (including the one I never had) and charge me for the third shirt. She was nice and helpful and apologized for the mistakes made by others. I don’t mind shopping there; I’ve just learned to be more aware of how they charge me.
Frequently Asked Questions About JCPenney
What types of products can I find at JCPenney in Columbia, SC?
JCPenney offers a wide selection including kids', men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products.
What are the store hours for JCPenney in Columbia, SC?
The store is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday from 11:00 AM to 9:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does JCPenney offer curbside pickup and free shipping?
Yes, JCPenney offers both curbside pickup and free shipping options on many products.
Which brands are available exclusively at JCPenney?
Exclusive brands include Liz Claiborne, Okie Dokie, St. John’s Bay, and Arizona among others.
What payment methods does JCPenney accept?
JCPenney accepts American Express, Check, Discover, MasterCard, and Visa as payment options.
Is JCPenney accessible for customers with disabilities?
Yes, the store has a wheelchair accessible entrance and public restrooms for customer convenience.
Where is JCPenney located in Columbia, SC?
JCPenney is located at 304 Forum Dr, Village at Sandhill Town, Columbia, SC 29229.
What nearby stores can I visit around JCPenney for additional shopping?
Nearby stores include Sephora inside JCPenney for beauty products, Journeys for shoes and fashion, and Icing for fashion accessories and clothing.
Are there dining options near JCPenney at Village at Sandhill?
Yes, nearby restaurants include Which Wich Superior Sandwiches, Blue Fin Restaurant and Bar, Mr. Seafood Northeast, Menkoi Ramen House, and Top Dawg Tavern.
What fitness or recreational facilities can I find near JCPenney?
Nearby you can visit TITLE Boxing Club Sandhill, Beyond Words Dance Academy, Legacy Martial Arts - Northeast Columbia, and MUV Fitness Sandhills for various fitness activities.