JCPenney

4.3
317 reviews
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Business Details

100 Franklin St, Westerly, RI
02891, United States
(401) 596-2056
https://www.jcpenney.com/locations/ri/westerly/clothing-stores-westerly-ri-1493.html
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About

Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Westerly, RI location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
100 Franklin St, Westerly, RI
02891, United States

Hours

Reviews

4.3
317 reviews
5 stars
191
4 stars
71
3 stars
29
2 stars
17
1 star
9

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while some customers praised helpful and friendly service, others reported unfriendly interactions and poor service during appointments.

Product Selection

Customers appreciated the variety of clothing options, particularly in men's and professional women's clothing, but noted a lack of plus sizes and casual options.

Pricing and Sales

Many reviews highlighted great deals and sales, with customers often recommending shopping during sales for better prices, though some felt regular prices were too high.

Store Condition

The store was generally described as clean and well-organized, but some customers mentioned issues with accessibility and outdated decor.

Salon Services

The salon received positive feedback for hair services, with specific praise for individual stylists and the overall experience.
  • CC
    Cathy Cully
    Nov 14, 2025
    5.0
    I only went to return an online order, the associate was a bit unfriendly, I ordered two vests in the same size as one I got before, I assumed it would fit so I removed one tag, no damage, nothing was worn and the tag was there I understand that it's policy about the tag, but she could have been a little more pleasant, I returned the vests and might have shopped but her unpleasantness changed my mind, I still don't understand why the exact item in the exact size didn't fit because I loved the black one I purchased previously
  • KB
    Kate Bentley
    Nov 2, 2025
    1.0
    I made an appointment but they didn’t want to keep it. They were sitting around waiting and none of them felt like doing my hair even though I made an appointment in advance. They don’t even apologize or seem to feel bad.
  • RC
    Rosemary Cournoyer
    Oct 9, 2025
    1.0
    I have called your salon for an appt for two hours No one answers the phone
  • SW
    Shana White
    Aug 6, 2025
    5.0
    Great deals!
  • WK
    Warren Kinsey
    Jul 29, 2018
    4.0
    I really enjoy shopping at JCPenneys the employees are so nice and very helpful my wife agrees as well
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Frequently Asked Questions About JCPenney

What categories of products does JCPenney Westerly offer?

JCPenney Westerly offers apparel for men, women, and kids, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup.

What are the store hours for JCPenney in Westerly, RI?

The store is open Monday to Thursday from 11:00 AM to 7:00 PM, Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.