JCPenney

4.3
316 reviews
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Business Details

100 Franklin St, Westerly, RI
02891, United States
(401) 596-2056
https://www.jcpenney.com/locations/ri/westerly/clothing-stores-westerly-ri-1493.html
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About

Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Westerly, RI location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
100 Franklin St, Westerly, RI
02891, United States

Hours

Reviews

4.3
316 reviews
5 stars
190
4 stars
71
3 stars
29
2 stars
17
1 star
9

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpful and friendly staff, highlighting specific employees for their exceptional service.

Sales and Discounts

Numerous reviews mentioned great deals and sales, with customers frequently finding good prices on clothing.

Store Condition

Feedback indicated mixed feelings about the store's condition, with some noting cleanliness and organization, while others mentioned it feeling outdated.

Product Selection

Customers appreciated the variety of clothing available, though some expressed a desire for more options in specific categories, such as professional attire.

Appointment Issues

Several reviews pointed out issues with appointment management at the salon, including missed appointments and long wait times.
  • CC
    Cathy Cully
    Nov 14, 2025
    5.0
    I only went to return an online order, the associate was a bit unfriendly, I ordered two vests in the same size as one I got before, I assumed it would fit so I removed one tag, no damage, nothing was worn and the tag was there I understand that it's policy about the tag, but she could have been a little more pleasant, I returned the vests and might have shopped but her unpleasantness changed my mind, I still don't understand why the exact item in the exact size didn't fit because I loved the black one I purchased previously
  • KB
    Kate Bentley
    Nov 2, 2025
    1.0
    I made an appointment but they didn’t want to keep it. They were sitting around waiting and none of them felt like doing my hair even though I made an appointment in advance. They don’t even apologize or seem to feel bad.
  • RC
    Rosemary Cournoyer
    Oct 9, 2025
    1.0
    I have called your salon for an appt for two hours No one answers the phone
  • SW
    Shana White
    Aug 6, 2025
    5.0
    Great deals!
  • AW
    Austin Watson
    Jun 21, 2025
    4.0
    Not sure how this place is managed to stick around. I never see anybody in here and they have swats and swaths of discounted clothing racks. But if you're willing to sift through, the discounted clothing and what find just what you're looking for You're in luck
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Frequently Asked Questions About JCPenney

What categories of products does JCPenney Westerly offer?

JCPenney Westerly offers apparel for men, women, and kids, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup.

What are the store hours for JCPenney in Westerly, RI?

The store is open Monday to Thursday from 11:00 AM to 7:00 PM, Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.