Windsor

Reviews

• JG

  Jeanna Grace

  Dec 2, 2025
  1.0
  Review for Windsor – Warwick Mall Visited: December 2, 2025 around 11 AM I wanted to share my experience at this location. The day before Thanksgiving, I purchased a dress but unfortunately didn’t get the chance to wear it, so I planned on returning it. When I walked in today, I was greeted by the same woman who checked me out on Thanksgiving Eve, and she was just as sweet and kind as I remembered.(Tiana) However, my experience with the woman at the register was the complete opposite. She didn’t smile, didn’t greet me, and didn’t even ask what I needed help with. When I said I wanted to make a return, she sighed loudly and gave me an annoyed look. After examining the dress, she looked at me and said, “I’m not taking this back,” with attitude. When I asked why, she claimed it looked like I wore it. I explained that it had been sitting in my car since I bought it and I never even got the chance to put it on. She then said, “You can’t prove you didn’t wear it, so I’m not helping you,” and refused the return altogether. As someone who works in customer service, this was unacceptable and honestly disheartening. I understand policies, but the lack of professionalism, respect, and basic courtesy made the entire situation disappointing.
• SC

  Susan Castellone

  Nov 4, 2025
  5.0
  Amanda, the store manager at the Warwick Mall location is a true asset to your company! She is genuine, honest, and so helpful in picking out outfits that are suitable for specific occasions! Her professionalism goesabove and beyond with patience to help her customers pick out outfits And even helps Ordr items that are not available in the store Thank you, Amanda. You truly are amazing! Please recognize her! Susan
• LD

  Lia Damaris

  Oct 12, 2025
  1.0
  I am writing to express my deep disappointment and concern regarding the customer service I received at your Providence Place Mall and Warwick Mall locations. Unfortunately, my experience at both stores was extremely unpleasant and far below the standards I expect from a reputable brand like Windsor. At both locations, the sales associates displayed unprofessional behavior and negative attitudes. Instead of being greeted with courtesy or assistance, I encountered rudeness, lack of interest, and dismissive attitudes from the staff. It felt as though customers were seen as an inconvenience rather than valued clients. In addition, no one offered help with sizing or styling, and when I approached employees with questions, they barely made eye contact and gave curt, unhelpful responses. The overall atmosphere was unwelcoming and uncomfortable, which completely ruined my shopping experience. I visit Windsor regularly and have always loved your clothing and brand, but this experience left me very disappointed. I strongly believe your team at both locations would benefit from customer service training focused on respect, professionalism, and attentiveness toward shoppers. I hope that this message encourages management to address these issues seriously so that future customers do not go through the same experience.
• CG

  Ciera Rose Barboza Gomez

  Apr 17, 2021
  5.0
  I am absolutely in love with this store since it first opened in the Warwick mall! I basically shop here all the time. The girls are very kind, compassionate and caring that work here. I'm always wearing the beautiful dresses, jewelry, bodysuits, shoes and more from here. Everyone knows me there 🥰 & the store is always getting new things in. Very clean and organized. Can't say enough great things & would give 1000 🌟 if I could.
• NC

  Natalia C

  Jan 25, 2020
  5.0
  Unlike the other review which is completely opposite of mine I had a great and pleasant experience. I was in Monday night the staff was very friendly, very helpful and efficient on meeting my needs!

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