Windsor

Reviews

• SC

  Susan Castellone

  Nov 4, 2025
  5.0
  Amanda, the store manager at the Warwick Mall location is a true asset to your company! She is genuine, honest, and so helpful in picking out outfits that are suitable for specific occasions! Her professionalism goesabove and beyond with patience to help her customers pick out outfits And even helps Ordr items that are not available in the store Thank you, Amanda. You truly are amazing! Please recognize her! Susan
• LD

  Lia Damaris

  Oct 12, 2025
  1.0
  I am writing to express my deep disappointment and concern regarding the customer service I received at your Providence Place Mall and Warwick Mall locations. Unfortunately, my experience at both stores was extremely unpleasant and far below the standards I expect from a reputable brand like Windsor. At both locations, the sales associates displayed unprofessional behavior and negative attitudes. Instead of being greeted with courtesy or assistance, I encountered rudeness, lack of interest, and dismissive attitudes from the staff. It felt as though customers were seen as an inconvenience rather than valued clients. In addition, no one offered help with sizing or styling, and when I approached employees with questions, they barely made eye contact and gave curt, unhelpful responses. The overall atmosphere was unwelcoming and uncomfortable, which completely ruined my shopping experience. I visit Windsor regularly and have always loved your clothing and brand, but this experience left me very disappointed. I strongly believe your team at both locations would benefit from customer service training focused on respect, professionalism, and attentiveness toward shoppers. I hope that this message encourages management to address these issues seriously so that future customers do not go through the same experience.
• NC

  Natalia C

  Jan 25, 2020
  5.0
  Unlike the other review which is completely opposite of mine I had a great and pleasant experience. I was in Monday night the staff was very friendly, very helpful and efficient on meeting my needs!
• MT

  Michelle Tejada

  Dec 10, 2019
  1.0
  Horrible customer service, I was not greeted. I asked for a fitting room and I was denied since it was 8:55. Her excuse was that they can’t let anyone in after 9. I work retail and I know the policies specially for this company since I had work for them as a ASM. I get that it was close to closing time but I expected more at least a friendly staff.

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