Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Warwick, RI location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
1,251 reviews
5 stars
706
4 stars
290
3 stars
131
2 stars
46
1 star
78
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, including rude staff and unresponsive management.
Cleanliness
Customers frequently reported unsanitary conditions in the store and restrooms, indicating a need for better maintenance.
Pricing
Many customers found prices to be high and expressed dissatisfaction with perceived overcharging and misleading sales.
Product Selection
While some customers appreciated the variety and quality of products, others criticized the selection as outdated or lacking.
Salon Experience
The salon received positive feedback for its services, with several customers praising the stylists and their work.
- ACAlexia Da CruzNov 8, 20255.0My stylist Eugenia did an amazing job blow drying and straightening my hair. It’s very silky and bouncy. I would definetly recommend this salon 💇♀️
- PHPaula HeissNov 5, 20251.0I had a horrible experience with two cashiers who were rude & very unprofessional. Not only were they both reluctant to help me, one of them commented negatively on what appeared to be a new hire (who was standing right there). I then went to a different department, where an employee of 40 years had helped me. She was kind & patient & went above & beyond. She encouraged me to take the survey on my receipt but I misplaced it. I called the store manager, but she wasn’t available, so I left her a voicemail. I never heard back but I will call her again. I would hate to think the fish is rotting from the head down at the Warwick, RI JC Penney. It’s been a few days & I have not heard from the store manager, so I called her again. I was told she wasn’t in. I asked for her voicemail & was told she doesn’t have voicemail. I told the woman that she does because I left her a message a few days ago. I was put through to a woman who wasn’t the store manager, so I asked again for the voicemail of the store manager. I was put through to a person’s voicemail, it wasn’t the store manager. I left a message asking for the store manager to call me. This entire experience is utterly exasperating. I’m not surprised they have so many one star reviews! Well, I called the 800 number that JCP had given to me below to resolve my issue & when I called, the person I spoke to said he couldn’t help me. He suggested I call the store manager/lead. I told him I did, but to no avail. He then suggested I call the regional manager, so I asked for the phone number & he said he didn’t have it. I asked him what I should do & he gave me the same number I just called to get to him (customer service). I then called the Warwick, RI store again numerous times. It rang a few times & then just disconnected. I am a retired Quality /ISO Manager & Quality Engineer and I can tell you as someone with over 40 years of experience in the field, that this is no way to effectively run any type of company. JC Penny is an embarrassment to the field of retail!!!
- JSJan SpragueOct 23, 20255.0Beautiful skirt with matching shirt. Love to way everything looked. Nice and clean.
- CGchristine giarratanoOct 13, 20251.0I went in and had my hair done…trim, low light, slight face framing…embarrassed to go to work with what I got. Took inches off my hair…disconnected and I look like cruela diville. Called to speak to the manager and have not heard back, took me three years to grow out the last bad hair cut…back at it again
- JDJosh DeveauSep 18, 20252.0Too expensive on the majority of this stuff and so out of style that it's sad
Frequently Asked Questions About JCPenney
What types of products can I find at the JCPenney in Warwick, RI?
The Warwick JCPenney offers a wide range of products including apparel for men, women, and kids, footwear, jewelry, accessories, home furnishings, and beauty products.
What are the opening hours of JCPenney at Warwick Mall?
JCPenney is open Monday through Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does JCPenney Warwick offer curbside pickup and in-store shopping?
Yes, JCPenney Warwick provides both curbside pickup and in-store shopping options for your convenience.
Which payment methods does JCPenney Warwick accept?
JCPenney Warwick accepts American Express, Discover, Mastercard, Visa, and checks. Cash is not required.
Is JCPenney Warwick accessible for customers with disabilities?
Yes, the store has wheelchair accessible entrances and public restrooms to accommodate customers with disabilities.
Can I buy beauty products at JCPenney Warwick?
Yes, JCPenney Warwick features JCPenney Beauty with skincare, makeup, and various beauty deals, along with a Sephora inside JCPenney store nearby.
What nearby stores can I visit for eyewear and eye care while at Warwick Mall?
Near JCPenney Warwick, you can visit JCPenney Optical, Dr. DeGiulio and Associates, and LensCrafters for eyewear and eye care services.
Where can I find children’s clothing near JCPenney Warwick?
Nearby children's clothing stores include Justice and PS From Aeropostale, both located within Warwick Mall.
Are there dining options near JCPenney Warwick?
Yes, nearby dining options include Charleys Cheesesteaks and Sbarro, offering fast food and pizza respectively, great for a meal before or after shopping.
How can I get updates or deals from JCPenney Warwick?
You can visit their website or download the JCPenney App to shop coupons and top deals. They also have social media profiles on Facebook, Instagram, and Twitter.