Feedback on customer service is mixed; while some customers praised the helpfulness and friendliness of staff, others reported rude and unhelpful interactions.
Product Quality
Several customers expressed disappointment with the quality of products, citing issues with durability and return policies.
Pricing
Many reviews noted that prices are considered high, with some customers feeling that the quality does not justify the cost.
Store Experience
The store environment is generally described as clean and well-organized, but some customers mentioned limited stock and selection.
Staff Knowledge
While some staff members were noted for their product knowledge and helpfulness, others were criticized for being unfamiliar with the merchandise.
LC
Lynn Campagnone
Sep 17, 2025
3.0
I wasn't too happy when I went in there I'm walking in going there and it went in the back room and it took a while to come out all I wanted to do was see if I could pay my bill at LL Bean because last year you could.
MG
Mike Goulston
Aug 31, 2025
3.0
Not the same as it used to be the same quality can be found for less elsewhere.
JT
Jon Talbert
Aug 29, 2025
5.0
A sweet woman helped us with our shoe selection. She had patience with us and real world experience with the products that LL Bean sells.
DO
Dawn O
Aug 10, 2025
5.0
Customer service was beyond compare. Store selection is excellent. Prices are comparable. However, the customer service was so excellent and efficient that I actually will drive 2 states away once again to deal with that particular individual. So refreshing in this day and age.
JG
Jarren G
Jul 24, 2025
1.0
My wife and I had a very poor experience at this location. Management was responsive and took my criticism well. Hopefully i will have a better experience next time and will possibly update this review then.