CHANEL

Reviews

• NO

  Nadia Oni

  Feb 8, 2026
  1.0
  Had to ask security guy to help me find a sales associate to come help me. Took forever to get me a pair of shoes. Decided not to buy from there due to experience. Won’t be back.
• SS

  Shruti

  Feb 4, 2026
  1.0
  Thank you guys after reading all your comments I know where to not go for my very first Chanel purchase lol 😂. Whats the use of physical store in Montreal when they gonna hire the worst people.
• SS

  Scarlett

  Feb 4, 2026
  5.0
  The customer care is excellent. Theresa was very helpful, professional and knowledgeable
• SS

  Scarlett

  Feb 4, 2026
  5.0
  An exceptional experience at the Chanel counter at Holt Renfrew. From the moment I arrived, Theresa and Layla made me feel genuinely welcome with their warmth, poise, and impeccable professionalism. They took the time to truly listen, offering thoughtful guidance and expert recommendations tailored to my beauty goals. Their knowledge, elegance, and attention to detail reflect everything one expects from Chanel. A refined, personalized experience from start to finish — I couldn’t have asked for better care.
• CK

  Christina Abi Karam

  Dec 7, 2025
  1.0
  My first and last time purchasing from Chanel Holt Renfrew. Very unprofessional saleswoman "Raki" who sold me a pair of dirty shoes without even realizing it. I came back to exchange them for another color, and I was surprised when the manager told me they could not be exchanged because they were considered “used,” even though I hadn’t even opened the box yet. I asked how they could sell me shoes in that condition and then refuse an exchange. Be careful when buying from this store they do not take care of their products at all. Terrible experience from what is supposed to be a high-end luxury brand.

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