ALO

Reviews

• EC

  Elizabeth Chwakanowski

  Nov 16, 2025
  3.0
  The young girl that served me was so rude and cold. I asked her for a size and the first thing she answers is "The store is closing in 15 minutes". I know that I saw the sign on the door doesn’t matter. I just asked you if you carry a specific size. No smile no greeting they pretend they don’t see you. This seems to be the average Montreal standard of service and I’m honestly getting fed up. She checks and instead of telling me that the item is actually available and that she’ll bring it, she says the item appears to be available BUT somebody will have to go get it in the backstore. OK so what so go get it. It’s like they love to put conditions and make everything so difficult and tedious. Clearly, she wanted to discourage me. She could’ve simply said yes it’s available and I’m going to go get it, but she had to make it difficult. When I left, I said, thank you, and she purposely turned her head the other way and ignored me. All the other staff was also purposely ignoring me. They see you but don’t want to talk to you. I lived my whole life in Montreal and I moved to Ottawa about four years ago ; the difference in customer service is appalling. In Ontario they will go out of their way to serve you and chat with you; in Quebec, they purposely avoid you.
• AG

  Anwale Grandte

  Nov 15, 2025
  5.0
  What a store ! Super clean and well organized... at least no one jumps on you once you a foot in the store ! Regarding the customer service, it has been a long time since I have not dealt with someone with that experience... Rene or Renne, went out of his way and helped me for me but also helped me to choice a gift for my sister’s birthday. I almost left the shop by buying 3 pairs of shoes and 3 outfits lol… Guess what... I ended up coming back the day after to buy another pair of shoes since they are soooo comfortable. I'll definitely come back to this store... The vibe and the team look much more better than the other shops in the area and the service was so nice !
• WW

  Walou Msr (Walou)

  Nov 15, 2025
  5.0
  J’avais entendu parler de cette marque depuis un moment et je suis passé à la boutique du centre ville la semaine dernière pour la première fois. Très large choix de produits et je trouve vraiment que les produits sont de qualité… en plus il y avait 30% off… J’ai été servi par René qui m’a longuement conseillé sur un outfit que j’hésitais à prendre et que j’ai fini par prendre au final et il m’a recommandé d’essayer des baskets et franchement on est plus à l’aise que dans des Nike ou adidas… Je suis retourné le lendemain prendre la même paire en noir et blanc !
• DD

  Daniella

  Nov 14, 2025
  5.0
  I had an amazing experience with Rene. It was my first time at alo and he was very helpful and kind. The clothes looks so nice and comfortable! I’ll definitely be shopping there again soon
• DA

  Danielly Aguilar

  Nov 14, 2025
  5.0
  Amazing service from René! Very attentive, knowledgeable, and friendly. You can immediately tell he’s a strong manager and sets the tone for the store. I’ll definitely return because of him.

Frequently Asked Questions About ALO