Shop the latest trends at amazing prices at Primark Willow Grove, PA. Adored by fashion fans and value seekers in Willow Grove, PA alike, Primark is the destination store for this season’s must haves. Discover women’s, men’s and children’s fashions, as well as lingerie, beauty and homeware. With sustainable cotton and Primark PS cruelty free beauty ranges dropping on the regular, you can explore products that fit your budget and lifestyle. Visit your local Primark Willow Grove, PA for amazing fashion at amazing prices.
Multiple reviews highlighted poor customer service experiences, including rude staff and unhelpful management.
Store Organization
Customers appreciated the store's cleanliness and organization, but noted long checkout lines and insufficient cashiers during busy times.
Product Quality
Feedback indicated a mix of opinions on product quality, with some customers finding items satisfactory for the price, while others reported low-quality clothing.
Selection and Pricing
Many customers praised the wide selection of affordable clothing options for all ages, although some expressed a desire for more variety in sizes.
LR
Lisa Riker
Dec 22, 2025
5.0
First time shopper here. Didn't find what I was looking for but the selection was great.
LF
Luis Fontánez
Nov 5, 2025
1.0
Dear Primark Management,
I am writing to report an unsafe and unprofessional experience that occurred two days ago at your Willow Grove Mall location.
I visited the store with my family, including my 2-year-old child. We entered from the mall’s 3rd-floor entrance, unaware of the store’s exact closing hours. A security guard saw us enter but did not mention that the store was about to close.
Shortly after, we heard the closing announcement, so we immediately went to the register to pay and head back toward the mall to reach our car, which was parked near the food area. However, two security employees—a man and a woman (both African American, the woman with long hair)—spoke to us very rudely and told us, “It’s closed. If you didn’t hear the announcement, that’s your problem.”
I responded that I do speak English and clearly heard the announcement, but it was never stated that customers could not exit back into the mall. Their response was simply, “Oh well.”
We were then forced to exit through an outside area and walk across the entire parking lot in the cold with our 2-year-old child. This situation was not only disrespectful but also unsafe and inconsiderate, especially for families with small children.
I would appreciate it if a store or district manager could contact me regarding this incident. The lack of communication and the unprofessional behavior from security need to be addressed to prevent this from happening to other customers.
LS
Lynn Stevens
Oct 16, 2025
5.0
Store is clean , neat , well organized. Prices are ok , really good deals on some items , others a little more it just depends on what you're looking for or need at the time. But I like it!
YY
Yaya Yousif
Oct 7, 2025
5.0
I love it 😀
DG
Daily sudoku Game
Aug 22, 2025
1.0
I bought shoes for my kid 2 days ago, but the size didn't fit, I came to return them but they refused.It's against the law.