JCPenney

Reviews

• TG

  Todd Gimbi

  3 days ago
  2.0
  not much in Christmas decorations, Christmas music was almost non existant. Very disappointed, I shopped elsewhere where it was more festive.
• JS

  John Scar

  Dec 31, 2025
  2.0
  I bought a Casio watch from one of the sales representatives harry he is a great nice guy with a good heart when purchasing my product there computers shut down and I was charged twice harry said no big deal come back tommrow for a refund so that’s exactly what I did. When I arrived harry was not there it was a supervisor I sadly don’t know her name but she was very unhelpful and disrespectful and for somebody that has been there for years I’d expect a lot better customer service from a supervisor especially because I was nothing but polite and wanted my money back. It escalated to the point where she was screaming at me and had to call another supervisor Xavier over now when he came over tensions were high but with his good communication skills he was able to assure me I was going to get me refund and it would just take up to 48hrs the whole situation was bizarre and as a customer who was charged twice I should not have been there for an hour on my lunch break arguing with THE SUPERVISOR over something that was there mistake… I feel if harry or Xavier were there from the start I feel like it would have gone very differently that lady had an attitude with me from the moment I walked up to the counter. A SUPERVISOR btw. I did just get my refund but the whole experience could have been a lot smoother. Especially as a normal shopper at jc penny constantly in the jewelry department it was very disappointing situation and made me not want to shop there anymore.
• DM

  Desiree Membreno

  Dec 23, 2025
  5.0
  Always can find something there to buy and the employees are always helpful
• SF

  Shirl Fiset

  Dec 21, 2025
  3.0
  Its not what it used to be. Real small womens coat section
• CC

  Colleen Coddington

  Dec 9, 2025
  5.0
  I ordered off line, not realizing I needed to go to Wilksboro Pa to pick up onebof the items at the Wyoming Mall. I called 1-800 customer service, they said no mam, that Mall is in Pa. However that Mall is nearly 4 hrs and 40 min drive one way for me. He said I would have to call and cancel order. Or call someone I knew there to pick it up for me. 😅 Otherwise no help. I called the store at Wyoming Mall and spoke with Xavier, this young man , helped me the most. Very kind and considerate I told him I needed to cx order there as I could clearly pick it up. As customer service gentleman said and reorder. However they were sold out. I asked Xavier if he could send to my store, he could not. But this young man took my number, to find out if he could send it to my house. This was Monday, they were extremely busy. He informed me he would call me Tuesday. With no phone call, I called the store. He was off til Friday. However on his day off he later called and left a detailed nessesage.that same day. Stated" I will put in mail Friday it you should Monday. I am happy to report I received today Tuesday ☺️ Thank you very much Xavier! A keeper as employee! Sincerely Miss Coddington

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