Brand Certified
JCPenney
4.2(1046 reviews)
Certified by JCPenney • Mar 01, 2026
Business Details
34 Wyoming Valley Mall, Wilkes Barre, PA
18702, United States
Certified by JCPenney • Mar 01, 2026
(570) 829-0531
Certified by JCPenney • Mar 01, 2026
https://www.jcpenney.com/locations/pa/wilkesbarre/clothing-stores-wilkesbarre-pa-1968.html
Certified by JCPenney • Mar 01, 2026
About
Certified by JCPenney • Mar 01, 2026
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Wilkes Barre, PA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Certified by JCPenney • Mar 01, 2026
Hours
Certified by JCPenney • Mar 01, 2026
Reviews
4.2
1,046 reviews
5 stars
552
4 stars
280
3 stars
117
2 stars
35
1 star
62
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some associates were praised for their helpfulness, while others were reported as rude or unhelpful.
Product Selection
Customers noted a good variety of products, but some expressed disappointment in the limited selection for specific categories like women's coats and men's clothing.
Store Condition
The store was generally described as clean and organized, but some customers reported issues with stock levels and long checkout lines.
Shopping Experience
Overall, many customers enjoyed their shopping experience, citing good deals and a pleasant atmosphere, though some expressed frustration with specific policies and service issues.
- KWKyle WJan 12, 20264.0amongst the trending brick and mortar collapse this JCPenney store seems to be holding it together well. very pleased with recent shopping experience.
- TGTodd GimbiJan 9, 20262.0not much in Christmas decorations, Christmas music was almost non existant. Very disappointed, I shopped elsewhere where it was more festive.
- JSJohn ScarDec 31, 20252.0I bought a Casio watch from one of the sales representatives harry he is a great nice guy with a good heart when purchasing my product there computers shut down and I was charged twice harry said no big deal come back tommrow for a refund so that’s exactly what I did. When I arrived harry was not there it was a supervisor I sadly don’t know her name but she was very unhelpful and disrespectful and for somebody that has been there for years I’d expect a lot better customer service from a supervisor especially because I was nothing but polite and wanted my money back. It escalated to the point where she was screaming at me and had to call another supervisor Xavier over now when he came over tensions were high but with his good communication skills he was able to assure me I was going to get me refund and it would just take up to 48hrs the whole situation was bizarre and as a customer who was charged twice I should not have been there for an hour on my lunch break arguing with THE SUPERVISOR over something that was there mistake… I feel if harry or Xavier were there from the start I feel like it would have gone very differently that lady had an attitude with me from the moment I walked up to the counter. A SUPERVISOR btw. I did just get my refund but the whole experience could have been a lot smoother. Especially as a normal shopper at jc penny constantly in the jewelry department it was very disappointing situation and made me not want to shop there anymore.
- DMDesiree MembrenoDec 23, 20255.0Always can find something there to buy and the employees are always helpful
- SFShirl FisetDec 21, 20253.0Its not what it used to be. Real small womens coat section
Brand Certified Facts from JCPenney
JCPenney partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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