Polo Ralph Lauren Factory Store

Reviews

• TH

  Tony K Holmes

  3 days ago
  5.0
  I always have an exceptional experience shopping here. Whether I’m buying in-store or over the phone, the process is simple and frictionless. The in-store experience is always clean and organized. The clothing is modern and high-quality. Prices are usually better than non-factory stores. The staff always takes care of me especially Tonya and Dream Blac. This location has my highest recommendation.
• MN

  Minh M Nguyen

  Feb 27, 2026
  1.0
  I visited this location in November and had the worst experience of my life. The staff member who checked me out was the most unprofessional and rude I’ve ever encountered at any store. She showed no regard for my presence, even ignoring the plastic security tag on my purchase. When I went to another store, they alerted me that Polo had forgotten to remove the tag, forcing me to return and ask her to take it off. She didn’t even bother to apologize for her mistake. It’s disappointing, especially considering Polo's reputation as a prestigious brand. Clearly, staff training is needed to uphold the brand’s standards.
• IB

  Ian Bass

  Jan 19, 2026
  5.0
  Google needs to update the hours, but the people were nice when I showed up. Registers were shut down but good people at both stores.
• SF

  Salvador Feliciano

  Jan 15, 2026
  5.0
  Very nice people working at this store very helpful and kind.Will definitely be going back.
• SS

  Suraj Sanyal

  Jan 3, 2026
  5.0
  Jesús, the sales rep, helped me a ton, checking the back for the size of jacket I needed, and arranging everything for my (free!) shipping order when that size turned out to be out of stock. His service was very friendly and greatly appreciated. Thank you!