Lane Bryant

Reviews

• MA

  Mary A

  Sep 22, 2025
  5.0
  Excellent staff. Very skilled to help customers. Two at a time no joke. Staff is great to everyone
• JW

  J W

  Sep 6, 2025
  5.0
  The two ladies (didn't get their names) that worked today were amazing, very helpful and pleasant. I will be back and I hope they are there when I return.
• HH

  Helena Henry

  Jul 22, 2025
  1.0
  I walked into the Springfield Lane Bryant looking for tall black dressy work pants 👖 and left completely frustrated 😤. There were NO tall sizes in the store — only average and regular. The world is not just "average" and "regular"! I’ve been shopping at Lane Bryant since I was 15, and now I’m in my 40s — I know what you used to sell, and tall sizes were always in-store. I mentioned this to a salesperson, and she told me Lane Bryant never sold tall black work pants in store 🤨. That’s simply not true — I’ve bought them from this very brand over the years. I needed pants immediately, so online ordering wasn’t an option. On top of that, the store was extremely hot, making it uncomfortable to even browse 🥵. When I asked for help, one associate just pointed and said, “the pants are over there” — no real effort. It felt like pulling teeth to get any support. She mentioned they were “flipping the store,” but that doesn’t excuse poor service. Hot or not, it’s your job to help customers — especially plus-size women who come to Lane Bryant expecting to feel confident, seen, and supported. The energy in the store was just... off. It’s not the Lane Bryant I grew up loving. That said, there’s still one bright light in the building — Gloria 5✨. She’s always warm, kind, and genuinely helpful 💕. Unfortunately, she must’ve been on break, because the shorter woman working showed zero interest in helping. Honestly, I’m not sure why she even works in a plus-size store if she doesn’t understand or respect the needs of plus-size women. This is my honest review 🗣️. I truly hope corporate steps in and takes a serious look at the atmosphere and service at this location — because something is off, and loyal customers like me are noticing. #NoTallSizes #CustomerServiceMatters #BringBackTheVibe #DoBetterLaneBryant
• TB

  Tiffany B

  Jun 29, 2025
  1.0
  I’m utterly disappointed with the lack of decorum and customer service rendered at this location. Upon entering the store and standing in line there was one employee taking customers while the second walked away from the register in a different section looking at items. This employee looked up made eye contact with me and saw another customer behind me and proceeded to walk away. The other cashier called her multiple times “Dom” and asked her to login. From a team work standpoint it’s severely lacking because why would I have to ask you to help when it’s evident. I presented the items that I needed to return from a recent online purchase. I was advised that since the purchased was made with PayPal I wouldn’t be eligible for a refund as they have been bought by Loft. This makes absolutely no sense and I noted that. While I remained calm and politely declined the in store credit. The manager became escalated. The tone and demeanor caused other customers to look over at what was taking place. Which such egregious actions should never be displayed by someone on a management role. When the manager finally came to the register she told Dom they were going to fight. Dom noted that she was told that customer returns go back on the original method of payment. The manager said who told you that and asked if I had my card or Apple Pay which I did and the refund was processed. Up until the manager walked over to the register she was adamant I had to get in store credit. Disappointed is an understatement. I use to get orders shipped to this store but from a prior experience I switched to home deliveries it seems that even a simple return is to complex which is sad.
• MF

  Monica Fountain

  Jun 22, 2025
  4.0
  Nice!

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