Customers consistently praised the staff for their exceptional service, friendliness, and professionalism, often mentioning specific associates like Leslie, Sasha, and Maggie.
Product Knowledge
Many reviews highlighted the staff's extensive knowledge about watches and jewelry, which contributed to a positive shopping experience.
Positive Experiences
Numerous customers shared their satisfaction with the overall shopping experience, noting that they felt valued and appreciated as customers.
Repair Services
The business received positive feedback for their watch repair services, with customers expressing gratitude for quick and effective repairs.
Mixed Experiences
A few reviews mentioned negative experiences, particularly regarding communication and follow-up on special orders, indicating room for improvement.
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Robert Yewens
2 days ago
5.0
Mohammad was very helpful and knowledgeable!
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Eric Cellier
2 days ago
5.0
Mohammed was awesome. Great service! Will be back!
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timothy lyons
2 days ago
5.0
Wonderful experience!
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dan fromuth
Dec 19, 2025
5.0
I recently purchased an engagement ring from the Sewickley location. I worked with Denise and I couldn’t be happier. She was very friendly and helped me through every step of the process. She showed me options in my budget and helped me build a beautiful ring that my fiancée loves! I would recommend her and Orr’s to everyone!
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Thomas Trautman
Dec 7, 2025
5.0
Never purchased from this store before but they've done service on 3 different watches for me. Very reasonable on pricing and usually quick with the job. I take all my luxury watches here now.