Brand Certified
JCPenney
4.1(1057 reviews)
Certified by JCPenney • Mar 01, 2026
Business Details
80 Viewmont Mall, Scranton, PA
18508, United States
Certified by JCPenney • Mar 01, 2026
(570) 346-8401
Certified by JCPenney • Mar 01, 2026
https://www.jcpenney.com/locations/pa/scranton/clothing-stores-scranton-pa-1134.html
Certified by JCPenney • Mar 01, 2026
About
Certified by JCPenney • Mar 01, 2026
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Scranton, PA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Certified by JCPenney • Mar 01, 2026
Hours
Certified by JCPenney • Mar 01, 2026
Reviews
4.1
1,057 reviews
5 stars
529
4 stars
280
3 stars
129
2 stars
56
1 star
63
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, including rudeness from staff and managers, leading to feelings of harassment and discrimination.
Store Condition
Customers reported that the store was often messy, poorly stocked, and lacking in organization, contributing to a negative shopping experience.
Staffing Issues
Many reviews mentioned a lack of staff, particularly at registers, resulting in long wait times and inadequate assistance for customers.
Product Selection
Feedback indicated a limited selection of items, particularly in men's clothing and special occasion wear, disappointing many shoppers.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their helpfulness and noted good deals and sales.
- SMShannon McFaddenFeb 17, 20261.0If I could give this place one star I would. First, the store is a disaster and there’s no employees to be found. Secondly, I had an issue with an online return and Christine was extremely rude and wouldn’t even try to figure out the issue so she called one of the managers named Steph. She was just as bad if not worse. I can’t believe they treat customers like that. They were more concerned about their boyfriends hanging out at the counters than myself or any other of the customers in line. For someone to be a manger should be trained better. I will never shop in any JCPenney store again because of them. You lost a long time good customer!
- AUA Google UserFeb 17, 20261.0Went in the other day looking for a cute top i found on the website but couldn't find it, so i asked a worker about it. she didn't even turn towards me and said "i'm busy, find someone else". okay weird. found someone else who ended up finding it for me. when i was checking out, i saw her again being very rude to staff, saying stuff like "you suck at this job" and "go away". i asked my cashier for her name and she said "Mercedes". according to the cashier she's the GM which i can't understand. who hires these people? if you go and have a bad experience with this woman like i did, please write a review or call corporate. i'm not sure if she wears a name tag, i wasn't able to see. this is ridiculous behavior for a store manager.
- JOJohn OMalleyNov 9, 20255.0Good stores but had a very small selection of men's tee shirts.
- RRRubyApr 21, 20235.0Great place to browse.
Brand Certified Facts from JCPenney
JCPenney partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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