kate spade new york is all about joy and modern sophistication. That's why we're the ultimate destination for purses, work totes, bucket bags, shoulder bags (and more!) that inject chic, polished ease into your everyday style. Our stores provide a luxury retail experience, offering unique styling and personal shopping. Drop in to see and shop the latest, from handbags to wallets, shoes, earrings and more. Visit us at 18 Lightcap Road, Pottstown, PA 19464, or contact us at (610) 326-6242.
Frequently Asked Questions About Kate Spade Outlet
Does the Philadelphia Premium Outlets location accept online returns?
Items purchased on Katespade.com may be returned or exchanged at a Kate Spade New York specialty shop (excluding airport and department stores).
Does the Philadelphia Premium Outlets location accept online exchanges?
If you would like to exchange an item, you may do so free of charge within 30 days of receipt. All items are eligible for exchange in any Kate Spade New York specialty shop. Exchanges for select handbags, shoes, wallets and clothing items may be initiated online.
Does the Philadelphia Premium Outlets location offer price adjustments?
Items purchased at full price, that are still in stock, are eligible for a one-time price adjustment if the item has been marked down within 7 days of the original date of purchase.
Final sale or items purchased using a promotion code or other discount aren't eligible for a price adjustment. See the specific promotion terms and conditions details.
For in-store purchases, please take your original receipt in to the store within 7 days of the original purchase date.
Does the Philadelphia Premium Outlets location offer warranty returns?
For all manufacturing defects, we invite you to bring your item back to one of our shops. If you do not have a shop near you, please contact our customer service team and we will be happy to assist you. Please have your original proof of purchase when you call, email or stop by. If you choose to contact customer service via e-mail, please include:
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• Style number (can be found on the white tag inside the product)<br/>
• Photos of the item clearly showing the problem<br/>
• A copy of the proof of purchase (original receipt, gift receipt, or online order number)
How do I pick up my BOPIS (buy online pickup in store) order?
• When can I pick up my purchase?<br/>
You will receive an email when your order is ready for pickup, typically within three hours. If you ordered before 1 pm, your order will be ready for pick up the same day. If not, your order will be ready the next morning after store opening.<br/>
• What information do I need to pick up my order?<br/>
A copy of your order confirmation (on your phone is fine) and one of the following: a valid driver's license or passport.<br/>
• Where do I go when I arrive ?<br/>
Let any available associate know you are picking up an order and your items will be brought to the checkout counter, where your purchase can be completed.<br/>
• How long will the store hold my order for?<br/>
You have up to 48 hours to pick up your order. You can reach out to the store directly if you need to request an extension.<br/>
• I can't pickup my order right away. Can I request an extension?<br/>
Yes, you can reach out to the store to let them know what day and time is best for you to pick up your order. If you can't make it at all, our team can offer you other delivery options.<br/>
• How can I cancel or return my order?<br/>
If you would like to cancel or return your order, please refer to our return policy.
Do you accept Klarna in store?
You can setup apple pay or google pay for the Klarna digital credit card created on the Klarna app. For the stores accepting apple pay or google pay, the Klarna payment will be no different from any other contactless payment.
What types of products can I find at the Kate Spade Outlet in Pottstown?
At the Kate Spade Outlet, you can shop purses, work totes, bucket bags, shoulder bags, wallets, shoes, earrings, and more, all offering a chic, polished style.
What are the store hours for the Kate Spade Outlet at Philadelphia Premium Outlets?
The store is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 7:00 PM, with some special holiday hours.
Does the Kate Spade Outlet at Philadelphia Premium Outlets accept online returns?
Yes, items purchased on Katespade.com can be returned or exchanged at this Kate Spade New York specialty shop, excluding airport and department stores.
Can I pick up my online order in-store at the Kate Spade Outlet in Pottstown?
Yes, you can pick up your buy online pickup in store (BOPIS) order at this location once you receive an email that your order is ready, typically within three hours.
What payment options are available at the Kate Spade Outlet?
The store accepts American Express, Cash, Discover, Klarna, Mastercard, PayPal, and Visa.
Does the Kate Spade Outlet offer curbside pickup and in-store shopping?
Yes, the store provides in-store shopping, curbside pickup, and order pickup services.
Are there other fashion or accessory stores near the Kate Spade Outlet at Philadelphia Premium Outlets?
Yes, nearby stores include Zales Outlet for jewelry, Samsonite Company Store for luggage and accessories, Brooks Brothers Factory Outlet for designer clothing, and Timberland Outlet for shoes and fashion accessories.
What shoe stores are located near the Kate Spade Outlet that I can visit?
Nearby shoe stores include Reebok, Journeys, Timberland Outlet, and Robert Graham Outlet, offering a variety of footwear and sportswear options.
Are there any places to dine or enjoy drinks close to the Kate Spade Outlet?
Yes, Kiki Vodka Bar & Bottle Shop is nearby, offering a beer garden, bar, and cocktail bar where you can relax before or after shopping.
How can a customer contact the Kate Spade Outlet in Pottstown for inquiries?
You can reach the store by phone at (610) 326-6242 or by email at philadelphia@katespade.com.