Business Details
About
Toy StoreToysLEGO Company Limited
The LEGO® Store Ross Park Mall in Pittsburgh, PA brings creativity to life for kids and kids-at-heart! Visit our toy store to discover a huge selection of LEGO sets, minifigures and gifts, with extra help from our knowledgeable Brick Specialists. From LEGO Star Wars™ sets to LEGO sets for adults, we’ve got plenty of options for fans of all ages! Looking to get extra creative? Design your own personalized LEGO minifigures at the Build a Minifigure station, or check out the LEGO Pick a Brick wall to find all the pieces you need to bring your next idea to life. We’re always working on fun new activities to inspire creative play, so be sure to ask about what exciting LEGO events are coming soon to our store!
Details
- DeliveryNot available
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
The LEGO® Store Ross Park Mall
1000 Ross Park Mall Dr, Pittsburgh, PA
15237, United States
Hours
Reviews
4.7
653 reviews
5 stars
528
4 stars
93
3 stars
17
2 stars1
1 star
14
What are people saying?
AI-generated from recent customer reviews
Staff Friendliness
Customers consistently praised the staff for being friendly, helpful, and knowledgeable, contributing to a positive shopping experience.
Store Organization
The store is noted for being clean, well-organized, and well-stocked with a variety of LEGO sets, enhancing the shopping experience.
Customer Service
While many reviews highlighted excellent customer service, there were some complaints about understaffing and specific negative interactions with employees.
Product Selection
The LEGO store offers a wide selection of sets and unique items, making it a favorite destination for LEGO enthusiasts of all ages.
- JMJennifer Medarac2 days ago5.0I LOVE visiting this store!!! I especially appreciate how they have all handled the Creel House madness that is happening currently! The staff are incredibly kind and helpful, and it always brings a smile to my face to interact with them!
- MMMs. MaryJan 4, 20265.0nicest staff ever, they always seem to have the sets i’m looking for as well.
- SSShawn SponslerDec 22, 20255.0Its a Lego store , what's no great about a Lego store !?
- ASAnand SinghDec 14, 20255.0clean, well-organized, and stocked with great sets. The staff are friendly, knowledgeable, and genuinely passionate about LEGO, which makes every visit enjoyable, whether you are a collector or shopping for a gift. Consistently a five-star experience. Highly recommended!
- APAnthony PolitoDec 11, 20255.0Austin , Keith and Matt are the best ! Awesome customer service and always a great experience! 💯📈
Frequently Asked Questions About The LEGO® Store Ross Park Mall
How do I sign up for the LEGO VIP Program?
If you drop by one of our awesome LEGO® Stores, you can become a LEGO® VIP member right there and then. Just ask one of our Brick Specialists to sign you up and they’ll be happy to help. After you sign up in-store, you’ll receive a welcome email with instructions for completing your registration. After your registration is complete, you’ll receive an email with a link to your new digital card. LEGO VIP Points can be earned on purchases from LEGO stores and from our online shop.
How do I redeem my VIP Points?
Once you’ve earned points, visit your VIP account on LEGO.com where you can choose to redeem a voucher for either online or in-store shopping!
Do you price match other retailers?
We strive to offer fair and consistent pricing in our stores and online. We can’t price match, however, as Stores and the LEGO® Shop sometimes run different promotions and discounts. Happy shopping!
What do I do if my set is missing a piece or if I lost a piece?
You can visit our store to see if your missing piece is available to buy from Pick-A-Brick wall. Or, request a free replacement piece to be shipped straight to your door by visiting LEGO.com and navigating to 'Help' and then 'Replacement Parts'.
How much does it cost to visit at LEGO store?
All of our LEGO Stores are free to enter.
Can I buy individual bricks?
If you want to buy individual pieces to build something unique, check out our Pick-a-Brick wall! Each store has something different, and the bricks change all the time! We hope you’ll stop by soon to see what’s new!
The set I want is out of stock, when will you have more?
While we don’t have an exact date for when sets will be available again, you can search for a set at LEGO.com and sign up for in-stock notification emails to be one of the first to know!
How do I check if the set I want is in stock at your store?
Visit LEGO.com, search for the set you want, and on the product page click ‘Check Store Stock’ to see if this item is available at our store! Or, give us a call and we’d be happy to help!
Do you sell Gift Cards?
Yes, we sell LEGO® Gift Cards! Just stop by and we'd be happy to help, or visit LEGO.com to buy an e-gift card! LEGO® Gift Cards can be given in any amount up to $500.
How do I find out how much a set, gift or toy costs?
Our prices are the same in stores and online, so visit LEGO.com and search for the item you want for more information!
Can I return a LEGO set I ordered online to a LEGO Store?
If the total value of the unopened set is under $200, you can return your unopened LEGO set to any of our LEGO Brand Retail stores with your original shipping confirmation email or receipt dated within 90 days, and we'll give you a full refund in form of store credit or a gift card. If your unopened set is over $200, simply return your unopened LEGO set to the address listed on your packing slip.
How can I sign up for the LEGO VIP Program at The LEGO® Store Ross Park Mall?
You can sign up for the LEGO® VIP Program in-store by asking any Brick Specialist for assistance. After signing up, you'll receive a welcome email with instructions to complete your registration and a digital card.
How do I redeem my LEGO VIP Points?
Earned VIP Points can be redeemed by visiting your VIP account on LEGO.com to get a voucher for online or in-store shopping.
Does The LEGO® Store Ross Park Mall offer price matching with other retailers?
No, the store does not price match as promotions may differ between LEGO stores and the online shop.
What should I do if my LEGO set is missing or I lost a piece?
Visit the store to check the Pick-A-Brick wall for missing pieces or request a free replacement shipped to your home via LEGO.com under ‘Help’ then ‘Replacement Parts’.
Is there an entry fee to visit The LEGO® Store Ross Park Mall?
No, all LEGO® Stores, including this location, are free to enter.
Can I purchase individual LEGO bricks at this store?
Yes, you can buy individual bricks from the Pick-a-Brick wall, which varies frequently by store.
How can I check if a specific LEGO set is in stock at the Ross Park Mall store?
Check availability at LEGO.com by searching for the set and clicking ‘Check Store Stock’ on the product page or call the store directly.
What are the store hours for The LEGO® Store Ross Park Mall?
The store is open Monday to Thursday from 10am to 8pm, Friday and Saturday from 10am to 9pm, and Sunday from 11am to 6pm.
Which payment options are accepted at The LEGO® Store Ross Park Mall?
The store accepts Android Pay, Apple Pay, cash, Mastercard, and Visa.
What nearby places can I visit when shopping at The LEGO® Store Ross Park Mall?
Nearby places include Dairy Queen for ice cream treats, Starbucks for coffee, and the Ross Park Mall Food Court for a variety of dining options—great for breaks during your shopping trip.
Are there other shopping options close to The LEGO® Store Ross Park Mall?
Yes, nearby stores like Louis Vuitton, Vera Bradley, and The Tumi Store offer luggage and fashion accessories, providing a wide shopping experience in the mall.
How can nearby health and wellness services complement my visit to The LEGO® Store Ross Park Mall?
Nearby health services like Dr. Mantel & Associates optometry and beauty salons such as Sola Salon Studios and The Body Shop allow you to take care of wellness needs during your visit.