Nordstrom Rack Chestnut Street

Reviews

• NB

  Nicholas Boire

  2 days ago
  2.0
  Not a terrific selection
• LB

  L B

  Apr 2, 2026
  1.0
  I stopped by today to return one of the three pairs of boots that I had bought online. These boots were delivered yesterday afternoon to my package room and I had picked them up this afternoon, tried them on at home, and wanted to return one of the pairs of boots. Korvelle, the cashier, accused me of wearing one of the boots outside. This is not only logistically impossible with the timing of having them delivered, but I have never been accused of wearing nor have worn anything outside of the house prior to returning. She didn’t even ask me or phrase it as a question, but tried to blatantly accuse me of it telling me I can’t return the boots due to outside wear when I hadn’t even worn them outside of my living room for five minutes to try on for fit. I have to say as a long time Nordstrom customer for over 15 years, I was extremely disappointed in this hostile treatment. The boots were not in perfect condition upon arrival, but I returned them in the exact same condition as received earlier this afternoon including with all tags, shoe bags, and labels on the sole of the shoes. I am deeply disappointed and will think twice before shopping at Nordstrom Rack based on this incredibly rude treatment and poor customer service.
• AD

  Ashley Eckel Deibert

  Mar 26, 2026
  1.0
  Some of the most incompetent and rude Employees work here. Don’t go there unless you want to be treated like absolute dog crap
• JM

  Josie Morron

  Mar 19, 2026
  3.0
  I usually have good experiences here, but there's a manager who's particularly mean. Ma'am, you may have had a bad day, but you shouldn't be here if you can't put your issues away.
• CL

  Christopher Llanes

  Mar 14, 2026
  5.0
  I had the most wonderful experience at Nordstrom, and it was all thanks to Kaniyah at the register! From the moment I walked up, she greeted me with the biggest smile and made me feel like a valued customer. Her friendliness and warmth made what could have been a quick, forgettable transaction into a genuinely enjoyable interaction. Shoutout to Kaniyah! You are a true gem and an absolute asset to the Nordstrom team. Keep shining! 🌟

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