The 1916 Company

4.8
646 reviews

About

Watch Store
Govberg Jewelers is proud to be part of the worldwide network of Official Rolex Retailers, allowed to sell and maintain Rolex Watches.

Location

The 1916 Company
1529 Walnut Street, PHILADELPHIA, PA
19102, United States

Hours

Reviews

4.8
646 reviews
5 stars
606
4 stars
10
3 stars
2
2 stars
5
1 star
23

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the exceptional service provided by staff members, particularly highlighting the attentiveness, knowledge, and friendliness of associates like Eddie, Natalie, and Greg.

Memorable Experiences

Many reviews emphasized the creation of memorable experiences during watch purchases, with associates going above and beyond to make the process special, such as organizing surprises and personalizing interactions.

Product Knowledge

The staff's extensive knowledge about luxury watches, including brands like Rolex, was frequently noted, contributing to customers feeling confident in their purchases.

Atmosphere

The store was described as welcoming and professional, with a pleasant atmosphere that made customers feel valued and comfortable during their visits.

Mixed Experiences

While most feedback was positive, some customers reported negative experiences, particularly regarding communication and follow-up on inquiries or trades, indicating inconsistency in service.
  • PB
    Patrick Browne
    5 days ago
    5.0
    Lindsay was extremely helpful and thorough. I came in looking for a specific watch and was expecting to wait a few months for them to be able to have it in their inventory, but she dug through their inventory and was able find that they the watch I was looking for in stock. Can’t recommend them enough!
  • CA
    Chander Ahluwalia
    Nov 17, 2025
    5.0
    I visited Govberg in Philadelphia for a milestone birthday piece and had the pleasure of working with Greg Durham. He took the time to understand who I was, what the moment meant, and why this watch mattered beyond the mechanics. It was clear from the start that he saw the person first and the purchase second. Greg brings a genuine sense of presence to the experience. He listens, he engages, and he treats the entire process with a depth of care that is rare in luxury retail. What could have been a simple transaction became something memorable because he understood the significance of choosing a piece that carries meaning and legacy. Greg turned a purchase into a moment I will cherish.
  • NS
    Neelabh Saxena
    Nov 13, 2025
    5.0
    Great experience working with Lindsay, super responsive with impeccable orientation towards excellent customer service. Looking forward to continuing working with her and highly recommend to others.
  • CC
    Cesar Carrion
    Nov 12, 2025
    5.0
    During my recent visit to The 1916 Company in Philadelphia, I originally intended to simply explore a few items, but I had the privilege of working with Lindsay. While this wasn’t my first purchase from The 1916 Company, it was my first from this location, and although every experience has been great, working with Lindsay was genuinely on another level. From the moment we started talking, Lindsay was thoughtful, patient, and exceptionally professional. There was no pressure, no pretension, just a real conversation between two people who respect the craft and the story behind each watch. What impressed me most was her depth of knowledge, Rolex history, model distinctions, technical features, nuances between references, she covered it all with clarity and genuine enthusiasm. She treated me like a collector, not a transaction, and that meant more than I expected it to. After taking the time to truly decide what I wanted, I acquired the Deepsea 44mm Black Dial. For anyone who knows this piece, you already understand, it’s not subtle. It’s presence, depth, and purpose on the wrist. But what I really want to emphasize is this; the watch is incredible, but it was the experience with Lindsay that stayed with me. Lindsay didn’t sell me a watch, she guided me through the journey of acquiring a remarkable timepiece. There was respect, care, and attention in every part of the process. It was the kind of experience that reminds you why we buy from people, not just from a brand or a store. So for anyone considering a visit, or wondering if there are still places where the love of the watch matches the love of the sale, I can say without hesitation that Lindsay Gramlich represents exactly that. As Lindsay and I discussed, this Deepsea will join me on travels around the world and on climbs up mountains across the globe. But the story of how it came to me began with someone who treated me like a person, not a purchase. Thank you Lindsay Gramlich!
  • JG
    Jake Gaev
    Nov 11, 2025
    5.0
    Eddie helped me in not only purchasing my dream watch but also educating me on the history of the time piece, how to care for it properly, and most of all to enjoy it in good health. He was clear and conscious throughout the entire process. If you go to 1916 company to purchase your next watch, ask for Eddie!

Frequently Asked Questions About The 1916 Company

What is The 1916 Company known for?

The 1916 Company, also known as Govberg Jewelers, is part of the worldwide network of Official Rolex Retailers, authorized to sell and maintain Rolex watches.

Where is The 1916 Company located?

It is located at 1529 Walnut Street, Philadelphia, PA 19102, USA.