American Eagle Outlet

Reviews

• KP

  Karolyn Perez

  Dec 30, 2025
  1.0
  So disappointed in myself for even going into this dead mall. Last I shopped at this store was maybe 9 years ago. I go in because my teenager wanted a pair of jeans last minute. We purchase the jeans in cash no issue and walked out. My daughter found jeans elsewhere and decided to return the jeans. I stand by the door as she attempts to return the jeans. I hear some yelling from 3 associates and I walk up to the counter. The male associate was going on about them not carrying cash. I asked the cashier what the problem was and she continues to say no cash. I pull out my credit card for the return to go on my card and the male associate just continues to ramble about the cash and how I sent my teenager to do a return. He really tried to provoke me. He was so petty as I leave the store he continues to talk about us like we did something wrong for returning something. I felt like I was getting pranked, the entire situation didn’t seem real. The other 2 employees just stood there like airheads.
• LB

  Lauren Blair

  Oct 17, 2025
  1.0
  IF I COULD I WOULD DO A 0 STAR FOR THEIR CUSTOMER SERVICE. Worse customer service I ever dealt with and 0% accountability to assist you when a package is lost. Their customer service staff all have attitude or clueless in a situation. They won't offer a refund when a package is worse, its worse they blame the customer and basically say for the customer to figure it out with the carrier. They offer no support and no option for a solution.
• GT

  Gemma Tomb

  Oct 10, 2025
  1.0
  Interestingly by reading the other reviews, I'm not the only one who has received exceptionally poor service. I came in early evening to this store, simply minding my own business and taking the time to look around which I can't always do as a mother of two toddlers, only to be hounded by the staff. Everywhere I went, everything I picked up would not go unnoticed by the guy in the back and the woman at the front. I actually confronted her and asked if there's an issue with me shopping in the store because they were all making me feel really uncomfortable. The weird thing is, the guy working there never bothered to check how many items I had when wanting to use the fitting room. Bizarre behavior from a pretty empty store. Never had this kind of interaction before and hope I never will again!
• PL

  Paul Labbee

  Jul 31, 2025
  5.0
  Great clothes for people with great genes