JCPenney

4.1
922 reviews

About

Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our North Wales, PA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
300 Montgomery Mall, North Wales, PA
19454, United States

Hours

Reviews

4.1
922 reviews
5 stars
462
4 stars
246
3 stars
111
2 stars
33
1 star
70

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; some customers praised helpful employees, while others reported rude or unprofessional behavior.

Store Condition

Many reviews noted the store's physical state as lacking, with comments on cleanliness and organization.

Product Availability

Customers expressed frustration over low stock and poor selection, with some items not matching online availability.

Pricing and Sales

Several customers appreciated the good deals and sales, although some found prices to be high for certain items.

Mall Environment

The mall was described as empty and depressing, impacting the shopping experience negatively.
  • DN
    Dave Newcomer
    Jan 4, 2026
    5.0
    Great place to shop
  • DM
    Divya Maisuria
    Dec 31, 2025
    1.0
    I went this store every two months but this time the staff was really bad. I purchased some things and i forgot to use my reward after i paid for whole thing and i was in the store it’s just a few seconds to remind myself. so i go back to same lady(hong)who help me to checkout. She took of 2 thing from my receipt and refund me $10.57 and she refund both items and use my $10 reward and she asked me to pay $1.39 so I don’t understand that if she refund me $10.57 for same item and at the same time she charged me $11.39 for same items so i asked her but she said i have no idea how’s that happen so i asked her to check with your manager so the manager(shamuel) came and i asked him same question and instead of solving my problem he started cursing at me and didn’t even solve my problem or listen to me. Have worst experience at this store. I will never recommend anyone.
  • SM
    Shane McKnight
    Dec 21, 2025
    4.0
    The mall itself is a ghost town. Friendly staff at the store. Discount holiday deals.
  • DS
    Diamond S.
    Dec 14, 2025
    1.0
    At 11:07am, they were out and only offered the 10% off..the line only have roughly 30 families, if that. Some adults were taking sets without having children with them. Some children were allowed to take multiple sets. Many kids walked away upset…horrible planning
  • JJ
    Jordyn
    Nov 30, 2025
    1.0
    Had a photo appointment at 4, didn’t even get in until an hour later. It’s a scheduled 15 minutes sesh and somehow we have to wait??? Makes absolutely no sense. Workers obviously don’t know how to time manage, and told us it depends on the kids corporation. Don’t we pay for 15 minutes? For all the money these photos are, this should NOT be happening.

Frequently Asked Questions About JCPenney

What types of products can I find at JCPenney in North Wales, PA?

JCPenney offers apparel for men, women, and kids, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup.

What are the store hours for JCPenney at Montgomery Mall?

The store is open Monday to Thursday from 11:00 AM to 7:00 PM, Friday 10:00 AM to 7:00 PM, Saturday 10:00 AM to 8:00 PM, and Sunday 11:00 AM to 6:00 PM.