Brand Certified
JCPenney
4.1(1349 reviews)
Certified by JCPenney • Mar 01, 2026
Business Details
400 Park City S/C, Lancaster, PA
17601, United States
Certified by JCPenney • Mar 01, 2026
(717) 299-0411
Certified by JCPenney • Mar 01, 2026
https://www.jcpenney.com/locations/pa/lancaster/clothing-stores-lancaster-pa-1226.html
Certified by JCPenney • Mar 01, 2026
About
Certified by JCPenney • Mar 01, 2026
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Lancaster, PA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Certified by JCPenney • Mar 01, 2026
Hours
Certified by JCPenney • Mar 01, 2026
Reviews
4.1
1,349 reviews
5 stars
688
4 stars
358
3 stars
177
2 stars
62
1 star
64
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received praise for their helpfulness, while others were criticized for being rude or unhelpful.
Store Condition
Customers noted that the store appears outdated and disorganized, with some areas looking neglected.
Product Availability
Feedback indicated a limited selection of items, particularly in men's clothing and certain departments, leading to disappointment among shoppers.
Checkout Experience
Many customers expressed frustration with long wait times at checkout due to insufficient staffing and open registers.
Sales and Discounts
Customers appreciated the sales and discounts available, though some felt that prices were still high for certain items.
- JMJordan ManusDec 6, 20255.0Lauren helped me in the jewelry area and she was awesome and did help me so much she deserves a raise
- EMEd MNov 30, 20254.0It's a department store on black Friday weekend. Dispute that the workers were friendly. Got to keep this mall going were fortunate to have a great mall in Lancaster
- KWkaren wenrichNov 21, 20255.0Drew took lots of time educating us on the construction of the levels of Avocado mattresses. Couldn’t have been more knowledgeable and answered all our questions. Explained the delivery and removal process to us. This is the second time we have worked with Gardner’s and highly recommend this store.
- LML MurrayNov 19, 20255.0Ms. Farida checked me out in JCPenney today. She was very thoughtful and caring. I asked her when did they reopen, she said they never closed. She explained the rewards points program. I was out their last week and was never told about the program. I want to personally thank Ms. Farida for everything. I really love the style of clothing and will definitely return. Thanks again. Have a blessed day
- RHRouba El HelouOct 26, 20255.0Great service, hair cut and managers especially Camela, Jill, and Linda. Highly recommended
Brand Certified Facts from JCPenney
JCPenney partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Legal business name
- Hours of operation
- Phone number
- Official website