Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Lancaster, PA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
1,341 reviews
5 stars
682
4 stars
356
3 stars
177
2 stars
62
1 star
64
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised helpful staff while others reported rude interactions and long wait times.
Store Condition
Many customers noted the store appeared outdated and disorganized, with some areas looking run down.
Product Selection
Customers expressed dissatisfaction with the limited variety of clothing and difficulty finding specific items.
Sales and Pricing
Positive feedback on sales and discounts, but some customers found prices to be high and not worth the value.
Staffing Issues
Frequent mentions of understaffing leading to long lines and difficulty finding assistance.
- RHRouba El HelouOct 26, 20255.0Great service, hair cut and managers especially Camela, Jill, and Linda. Highly recommended
- JKJoe KohlerSep 22, 20253.0Do not go by internet browsing.
- BBBeeSep 11, 20253.0Always enjoy the store, I find things sometimes. I didn't interact with staff so I can't vouch on their attention or attitudes. The store did seem a little bare so I'm not sure what the plan is for the store
- KSKerry SanchezAug 14, 20255.0JcPenney Salon. Ren is absolutely AMAZING!
- JKJeff K.Aug 9, 20252.0It is no surprise that JCPenney is on its way to becoming just another relic of the American retail past. I want to shop here, but they make it unnecessarily difficult. The selection for men's and boys' clothing is pitiful. I had hoped to find some seasonal Halloween items, yet there was only a single tiny display tucked away on the first floor. Many registers are closed, adding to the overall sense of decline.
Frequently Asked Questions About JCPenney
What are the operating hours of JCPenney in Lancaster, PA?
JCPenney in Lancaster, PA is open Monday through Thursday from 11:00 AM to 8:00 PM, Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
What categories of products does JCPenney offer at the Lancaster location?
JCPenney offers apparel for kids, men, and women, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup.
Does JCPenney in Lancaster offer curbside pickup and free shipping?
Yes, JCPenney in Lancaster offers free shipping and curbside pickup for convenient shopping.
Are there exclusive brands available at the Lancaster JCPenney?
Yes, exclusive brands such as St. John's Bay, Liz Claiborne, Arizona, and Okie Dokie are available at the Lancaster location.
What payment options are accepted at JCPenney Lancaster?
JCPenney Lancaster accepts American Express, Discover, Mastercard, Visa, and checks as payment options.
Does this JCPenney location have wheelchair accessible entrances and public restrooms?
Yes, the Lancaster JCPenney has wheelchair accessible entrances and public restrooms available for customers.
How can I contact JCPenney Lancaster by phone?
You can reach JCPenney Lancaster directly at +1 717-299-0411 or their toll-free number at +1 800-322-1189.
Are there any convenient dining options near JCPenney Lancaster?
Yes, nearby dining options include Great American Cookies, Boardwalk Fries, Burger King, Villa Italian Kitchen, Saladworks, Blazin J’s, Qdoba, Pan Pacific Grill, Subway, Whistlestop Cafe, Zoup!, and the Park City Center Food Court.
What beauty and personal care services are available near JCPenney Lancaster?
Close to JCPenney Lancaster, you can find SEPHORA inside JCPenney for beauty supplies, Ashley's Hair Creations and MasterCuts for hair and spa services.
What shopping options are available in the vicinity of JCPenney Lancaster?
Nearby retail stores include rue21, Hollister Co., White House Black Market, Foot Locker, Kohl's, Books-A-Million, Kids Foot Locker, and Lancaster Pa Parkcity Mall for extensive shopping variety.