Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Lancaster, PA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
1,350 reviews
5 stars
688
4 stars
359
3 stars
177
2 stars
62
1 star
64
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received praise for their helpfulness, while others were criticized for being unresponsive or rude.
Store Condition
Customers noted that the store appears outdated and disorganized, with some areas looking run down.
Product Selection
Feedback indicated a limited selection of items, particularly in men's and boys' clothing, and some customers expressed disappointment in the availability of specific products.
Checkout Experience
Many customers reported long wait times at checkout due to insufficient staffing, leading to frustration.
Sales and Discounts
Customers appreciated the sales and discounts available, but some felt that the pricing was still high for certain items.
- JMJordan ManusDec 6, 20255.0Lauren helped me in the jewelry area and she was awesome and did help me so much she deserves a raise
- EMEd MNov 30, 20254.0It's a department store on black Friday weekend. Dispute that the workers were friendly. Got to keep this mall going were fortunate to have a great mall in Lancaster
- KWkaren wenrichNov 21, 20255.0Drew took lots of time educating us on the construction of the levels of Avocado mattresses. Couldn’t have been more knowledgeable and answered all our questions. Explained the delivery and removal process to us. This is the second time we have worked with Gardner’s and highly recommend this store.
- LML MurrayNov 19, 20255.0Ms. Farida checked me out in JCPenney today. She was very thoughtful and caring. I asked her when did they reopen, she said they never closed. She explained the rewards points program. I was out their last week and was never told about the program. I want to personally thank Ms. Farida for everything. I really love the style of clothing and will definitely return. Thanks again. Have a blessed day
- RHRouba El HelouOct 26, 20255.0Great service, hair cut and managers especially Camela, Jill, and Linda. Highly recommended
Frequently Asked Questions About JCPenney
What are the operating hours of JCPenney in Lancaster, PA?
JCPenney in Lancaster, PA is open Monday through Thursday from 11:00 AM to 8:00 PM, Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
What categories of products does JCPenney offer at the Lancaster location?
JCPenney offers apparel for kids, men, and women, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup.
Does JCPenney in Lancaster offer curbside pickup and free shipping?
Yes, JCPenney in Lancaster offers free shipping and curbside pickup for convenient shopping.
Are there exclusive brands available at the Lancaster JCPenney?
Yes, exclusive brands such as St. John's Bay, Liz Claiborne, Arizona, and Okie Dokie are available at the Lancaster location.
What payment options are accepted at JCPenney Lancaster?
JCPenney Lancaster accepts American Express, Discover, Mastercard, Visa, and checks as payment options.
Does this JCPenney location have wheelchair accessible entrances and public restrooms?
Yes, the Lancaster JCPenney has wheelchair accessible entrances and public restrooms available for customers.
How can I contact JCPenney Lancaster by phone?
You can reach JCPenney Lancaster directly at +1 717-299-0411 or their toll-free number at +1 800-322-1189.
Are there any convenient dining options near JCPenney Lancaster?
Yes, nearby dining options include Great American Cookies, Boardwalk Fries, Burger King, Villa Italian Kitchen, Saladworks, Blazin J’s, Qdoba, Pan Pacific Grill, Subway, Whistlestop Cafe, Zoup!, and the Park City Center Food Court.
What beauty and personal care services are available near JCPenney Lancaster?
Close to JCPenney Lancaster, you can find SEPHORA inside JCPenney for beauty supplies, Ashley's Hair Creations and MasterCuts for hair and spa services.
What shopping options are available in the vicinity of JCPenney Lancaster?
Nearby retail stores include rue21, Hollister Co., White House Black Market, Foot Locker, Kohl's, Books-A-Million, Kids Foot Locker, and Lancaster Pa Parkcity Mall for extensive shopping variety.