Express is an international fashion chain with women’s clothing and men’s clothing for work, play and all kinds of parties. Shop Express for women’s jeans, leggings, dresses, sweaters and shirts, and men’s jeans, suits, graphic tees and polos, plus shoes, jewelry and other accessories. Come visit us at 142 Park City Center in Lancaster, PA or shop the collection online.
I am writing to formally express my disappointment regarding my recent visit to your store on 2/18/2026 in park city center.
While in the store with my son, the associate (male) on duty was engaged on their personal phone while sitting on the counter and did not acknowledge or greet us upon entering. We remained in the store for some time, yet there was no offer of assistance or even basic customer recognition. As a customer, I expect a welcoming and attentive environment, especially from a brand with your reputation.
This lack of professionalism made the experience uncomfortable and disappointing. Shopping with a child can already require patience, and the absence of even minimal customer service was frustrating.
I would appreciate it if this matter could be addressed with the staff at this location to ensure better service for future customers. I value good customer service and hope this feedback helps improve the in-store experience.
Thank you for your attention to this matter. I look forward to your response.
TM
Tara McLaughlin
Sep 23, 2025
5.0
Clean, well organized store and helpful staff!
MM
Mally Mall
Sep 20, 2025
5.0
I rarely leave reviews but I just had to What a great experience shopping at this express location! This location needs to help the other locations!
RC
Rashed Cambala
Feb 11, 2021
5.0
Good quality cloths that last forever. One of my favorite brand and store.
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Is Express Park City Center hiring?
Please visit Visit https://www.express.com/g/careers/ to view and apply for open positions.
How to do I contact Express customer service?
We would like to hear your comments, questions and suggestions. You can reach us at 1-888-397-1980.
Can online orders be returned to any Express store?
Online orders can be returned or exchanged within 30 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.
How long does it take Express clothing to ship?
Orders shipped via standard delivery typically arrive in 5-7 business days for the United States and selected Territories. Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays. The Express fulfillment center is closed for the observance of major United States holidays.
What is the return policy at Express?
Express will accept returns and exchanges for items purchased in our U.S. stores and online based on the following requirements. We will not accept a return or exchange if requested more than 30 days after the purchase. Third party branded products purchased online cannot be returned in stores. We will not accept returns and exchanges that were purchased in our Express Factory Outlet stores, or in stores outside the U.S. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
What sizes does Express offer?
Express offers sizes ranging from 00-14 in women's and XS-XL in men's online and in stores. Click on the link to see our size chart: https://www.express.com/service/custserv.jsp?name=SizeChart.
Where can I buy an Express gift card?
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Is Express Park City Center hiring?
Please visit https://www.express.com/g/careers/ to view and apply for open positions.
How do I contact Express customer service?
You can reach Express customer service at 1-888-397-1980 for comments, questions, and suggestions.
Can I return online orders at Express Park City Center?
Online orders can be returned or exchanged within 30 days at any Express store, but not at Express Factory Outlet stores.
What are Express Park City Center's hours of operation?
Express is open Monday to Thursday from 11:00 AM to 7:00 PM, Friday and Saturday from 11:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does Express Park City Center offer men's and women's clothing?
Yes, Express offers a wide range of men's and women's clothing, including jeans, dresses, suits, shirts, and accessories.
What payment options does Express accept?
Express accepts American Express, Cash, Diners Club, Discover, Mastercard, and Visa payment methods.
What nearby stores can I visit along with Express at Park City Center?
You can visit nearby stores like Journeys, Aéropostale, Michael Kors, and Buckle for more clothing and fashion accessories.
Where can I go for beauty and spa services near Express?
Nearby you will find Gem Nails & Spa and Long Liv Lashes for nail and beauty salon services.
Are there dining options close to Express at Park City Center?
Yes, Hot Diggity Dogs is a nearby restaurant where you can grab a meal before or after your shopping visit.
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