Windsor

Reviews

• KS

  Kim S.

  Feb 1, 2026
  4.0
  This is my teen’s go to store. I found the dress she needed on-line which let me see what location had in-store. Online website listed only 1 left in her size at KOP. Drove to store and asked a store staff to confirm they had it. Staff seem nice, yet not helpful with customers looking for a dress. She just said, “yes it says it’s here. But where? Well, look around”. So, I started looking in the racks of same color, looking and looking in a crowded store. I asked another staff if she can help me or at least point me in the right direction because the dress looks like others but I needed the specific style. She looked confused when I asked. She didn’t look busy. She points at where that one last dress can be- a needle in a haystack. Finally, I went back up front and asked if someone can help me because it’s the last one and I couldn’t find it. Only ONE lady offered genuinely. She found out that the dress was damaged and brought it out. Had she not been there, I would’ve been stuck on my own. She helped me throughout the process, was kind, patient, and seems she liked her job and/or had customer service experience. I wish all the staff had the same attitude in case I have to go back.
• SB

  Sianny B

  Sep 18, 2025
  1.0
  They wouldn't accept a return because there was a small stain. The stain was likely there when we bought it and they told me the dress was an online return, but yet they offer no flexibility. Be warned that the return policy is very strict and customer service is non existent.
• KC

  Kathryn Cerva

  Oct 6, 2024
  3.0
  Yes, dresses were nice. My problem was there was a line for changing rooms, when me and my friend got to the front they said we had to wait for a handicap stall, a lady was in there with her mother for an hour, we asked if we could go in a different one together and they said no. We have gone in a fitting room the same size together before but they said these were was "too small" and they just "couldn't allow it", but there was a girl and her mom in one together? So after like 20 minutes we get to the front and we have to wait 40 more minutes? Then, another group of girls had to wait for us to be done, so we made sure to be 20 as fast as possible. None of the staff seemed like they enjoyed being in the store. Dresses were not expensive and made well.
• IM

  IVA MARCHENA

  Nov 7, 2020
  2.0
  Beautiful dresses but is not fair the highest size there is a 13 or large

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